2008 Lexus Is

I TOOK MY CAR TO THE LOCAL DEALER FOR THE CARBON BUILDUP RECALL IN THE MOTOR. THEY REBUILT PARTS OF THE INTERNAL MOTOR. AFTER THEY REBUILT THE MOTOR FOR CARBON BUILD UP, MY ENGINE LIGHT STARTED TO LIGHT UP FOR BAD CATALYTIC CONVERTER. I TOLD THEM THAT THE LIGHT NEVER SHOWED UP BEFORE AND COULD'VE WENT BAD FROM ALL OF THE MILES OF CARBON BUILD UP THAT DAMAGED THE CATALYTIC CONVERTER. THEY COULDN'T REPAIR THE CATALYTIC CONVERTER BECAUSE I WAS OUT OF THE WARRANTY PERIOD.

STRONG GAS ORDER IN CABIN WHEN STARTING CAR AFTER WARM. NO VISIBLE GAS LEAKS, BUT CAN SMELL UNDER HOOD. THERE HAS BEEN RECALLS FOR THIS. REPORT RECEIPT DATE: 2014-10-15 NHTSA CAMPAIGN: 14V647000 MANUFACTURE: TOYOTA MOTOR ENGINEERING & MANUFACTURING THEY SAY THERE ARE NO RECALLS ON MY VEHICLE, LEXUS SAYS THEY COULD NOT SMELL THE GAS FUMES!

TAKATA RECALL THE LOCAL LEXUS DEALER AND CAR MAKER, LEXUS AUTOMOBILES, ARE TAKING AN UNACCEPTABLY LONG TIME TO REMEDY THIS LIFE-THREATENING DEFECT. THIS WEEK I HAVE RECEIVED A LETTER FROM THE CAR MAKER WITH A WARNING TO NOT LET ANYONE SIT IN THE FRONT PASSENGER SEAT WHEN THE CAR IS BEING OPERATED. THIS IS THE SECOND MAILING I HAVE RECEIVED, AND THE PROBLEM IS DESCRIBED AS MORE CRITICAL WITH EACH MAILING. SINCE JUNE OF 2016 I HAVE BEEN ON A WAITING LIST WITH THE LOCAL DEALER TO HAVE THE TAKATA DEVICE REPLACED. THIS DELAY IS NOT A REASONABLE PERIOD TO WAIT. FURTHERMORE THE LOCAL DEALER, LEXUS OF THOUSAND OAKS, IS NOT DILIGENT IN ASSIGNING PEOPLE TO THE RECALL REPAIR WAITING LIST. MY WIFE CALLED THE DEALER TWICE IN EARLY 2016 AND WAS ASSURED THAT OUR CAR WAS ASSIGNED. I VISITED THE DEALER IN SUMMER OF 2016 AND FOUND THAT OUR CAR WAS NOT ON THE DEALER RECALL REPAIR LIST. SO, ONLY BY VISITING THE DEALER WAS I ABLE TO DEFINITELY BE ASSIGNED TO THE LIST. VERY POOR OVERSIGHT BY THE CAR MAKER OF A CRITICAL ISSUE BEING HANDLED BY THE DEALER. THE CAR MAKER SHOULD STEP-UP AND CREATE A WAITING LIST WEBSITE THAT SCHEDULES APPOINTMENTS AT ANY LOCAL DEALER THAT IS READY TO REPAIR. SOME FAIR METHOD OF ASSIGNING PRIORITIES SHOULD BE CLEARLY PUBLICIZED FOR ALL CAR OWNERS AFFECTED. THE CAR MAKER HAS TO BE MORE INVOLVED WITH THIS RECALL EFFORT AND TAKE THE MAIN RESPONSIBILITY AWAY FROM THE DEALER. VERY, VERY DISAPPOINTING TO SAY THE LEAST.

I'VE CONTACTED MY DEALERSHIP, FREEMAN LEXUS, NUMEROUS TIMES SINCE HEARING ABOUT THE TAKATA RECALL IN JUNE OF LAST YEAR. 9 MONTHS LATER I AM STILL AWAITING REPAIR. THE FIRST 5 TIMES I CALLED, I WAS TOLD TO CALL BACK AND CHECK IN TO SEE IF THE AIRBAG REPLACEMENT PARTS WHERE IN. THE LAST TIME I WAS PUT ON A LIST IN ORDER TO RECEIVE A LOANER CAR. 2 MONTHS LATER AND STILL NO REPAIR OR LOANER. I HAVE A 2008 LEXUS IS WHICH WAS PURCHASED IN SEPTEMBER OF 2007. I LIVE IN CA. BASED ON THE PROJECTED DEGRADATION TIMELINE OF 6-9 YEARS, SEPTEMBER OF 2016 PUT MY AT 9 YEARS. I AM NOT SATISFIED WITH LEXUS LACK OF TIMELY REPAIR.