2008 Lexus Is

The contact owns a 2008 Lexus IS250. The contact stated that while the vehicle was parked, the dashboard and the door panels melted causing the vehicle to become sticky. The vehicle was diagnosed and confirmed that there was a recall on melting dashboards, but the recall was no longer active. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in a recall. The failure mileage was approximately 70,000.

- The door panel and dashboard is melting under normal to warm weather conditions. Yes. - The rubber is degrading and coming off in pieces . I am concerned that inhalation or contact with this rubber material is a chemical hazard and/or carcinogenic. Also, the shiny sticky dash impedes my driving visibility with a constant glare. - Yes, Lexus offered a limited recall for 2-3 years only. I was never informed of the issue despite going to a Lexus dealership for another safety recall in 2017. - It has been inspected by Toyota but not Lexus. - The rubber began to noticeably degrade in 2019, however, it’s likely it began earlier. It has progressively worsened over time. The recall expired in 2018. I informed Lexus, who greedily stated that they could not help me despite them knowingly installing faulty, failing parts in the car, which may be carcinogenic, and as well as, negatively diminishes my visibility with a reflective glare. Plastic and rubber should not melt at normal temperatures and I have never encountered this issue with any car I’ve ever owned.

I HAVE A BEAUTIFUL LEXUS IS 250 CRIMSON IN COLOR THAT I BOUGHT BACK IN FEB 2012. THE DASHBOARD HAS BEEN COMPLETELY MUTILATED.. IT IS NOT A GOOD FEELING TO KNOW HOW HARD YOU WORKED YOUR TAIL OFF TO BE 24 YEARS OLD AND BE ABLE TO AFFORD THE CAR OF YOUR DREAMS, AND NOW JUST BECAUSE IT IS OUT IN THE SUN, THE DASHBOARD MELTS. SURE WISH I WOULD HAVE KNOWN THIS INFORMATION WHEN I BOUGHT THE CAR. IT WAS NOT DAMAGED AT THAT POINT. IT LOOKS TERRIBLE AND IT IS IMPOSSIBLE TO CLEAN IT WITHOUT MAKING SCRATCHES ALL OVER IT.. I SPENT A GOOD DEAL OF MONEY FOR MY CAR, A CAR THAT IS SUPPOSE TO BE A LUXURY MODEL, AND YET A CAR THAT COST MUCH LESS AND IS NOT LUXURY LOOKS SO MUCH NICER. EVERYTHING STICKS TO IT! HAIR, DUST, ANYTHING... LEXUS HAS PLENTY OF MONEY TO FIX THE PRODUCT THAT THEY MADE. IT IS A DEFECT IN THEIR PRODUCT, SO THEY NEED TO DO THE RIGHT THING AND TAKE RESPONSIBILITY FOR IT. YOU WOULD THINK, AFTER THE FIRST FEW COMPLAINTS OVER 10 YEARS AGO, THAT THEY WOULD HAVE STOPPED USING WHATEVER MATERIAL IT IS THAT HAS BEEN MELTING. BUT NO THEY KEPT USING IT AND WERE INTENTIONALLY SCREWING OVER MANY LEXUS OWNERS. AND THEY ENCOURAGE US TO PAY THE MONEY IT TAKES TO FIX THEIR PROBLEM JUST FOR THEM TO MAKE MORE MONEY. IF I WERE TO GET IN A CAR WRECK FROM THE FRONT, MY DASHBOARD WOULD COMPLETELY AND EASILY BE CRUSHED. IT ACTUALLY BENDS AT THE POINT WHERE MY SPEEDOMETER'S DASHBOARD RIM IS. REALLY? DO THEY THINK THIS IS SAFE AND "LUXURY"??????? I GUARANTEE THAT IF SOMEONE THAT HAD THIS PROBLEM WERE TO GET IN A CAR WRECK AND GET EVEN REMOTELY INJURED, THERE WOULD BE A LAWSUIT. JUST NOT SAFE.... PLEASE DO THE RIGHT THING. *TR

MY LEXUS IS350, 2008 HAS JUST OVER 40000 MILES. THE DASH FOR ABOUT A YEAR OR MORE IS STICKY. DRIVER SIDE IS WORST. REFLECTS INTO WINDSHIELD MAKING IT HARD TO DRIVE. I CALLED LEXUS SEVERAL TIMES WITH NO HELP. TRY WATER/ WATER AND SOAP. COME IN AND LET DETAILERS LOOK AT IT. CAN'T DO ANY THING. CALL LEXUS DOT COM. CAN'T DO ANY THINK. NEVER PUT ANY ON DASH AS WINDSHIELD IS TOO CLOSE TO DASH. THE REFLECTION MAKES IT HARD TO DRIVE IN SUN. SEEMS LIKE DASH GLUE IS COMING UP. SEEMS LIKE MAKER SHOULD HAVE A FIX. ITS GETTING DANGEROUS TO DRIVE. WANTED TO KEEP CAR A LONG TIME BUT DON'T KNOW NOW. SCARY. *TR

MY CAR IS SIX YEARS OLD. IT WAS PURCHASED NEW. OVER TIME THE RUBBERY SUBSTANCE MY DASHBOARD IS MADE OF HAS STARTED TO MELT AND BECOME STICKY. I'VE NEVER HAD THIS HAPPEN IN A VEHICLE AND WOULDN'T EXPECT IT FROM A LEXUS. RECENTLY, THE SUN HAS STARTED TO GLARE OFF OF THE MELTING DASHBOARD, ONTO THE WINDSHIELD, MAKING VISIBILITY OF THE ROAD DIFFICULT. I'M CONCERNED FOR MY SAFETY. LEXUS NEEDS TO ISSUE A RECALL. PLEASE HELP. *TR