2009 Lexus Is

I am submitting this complaint regarding a safety concern with my Lexus IS 250. The dashboard in my vehicle is melting and has become extremely sticky, shiny, and reflective. As the material deteriorates, it creates significant glare on the windshield when sunlight hits the dashboard. This glare interferes with my visibility while driving and creates a potentially dangerous situation for myself, my family, and other drivers on the road. This issue is not merely cosmetic. The deteriorating dashboard material directly affects safe vehicle operation by impairing the driver’s ability to clearly see through the windshield, especially during daylight conditions when sunlight reflects off the dashboard surface. In addition, the dashboard material appears to be chemically breaking down. The surface remains sticky and continues to degrade over time, raising concerns about possible chemical exposure inside the vehicle cabin for my family I contacted my local dealership and also reached out to **Lexus corporate customer service. I was informed that Lexus previously had a Customer Support Program addressing melting dashboards, but the program expired in September 2021. I was told notification letters were sent in March 2019, but I never received one. Had I received the notice, I would have addressed the issue because it directly affects driving safety. They said there was nothing else they can do. Given the ongoing safety risk, I respectfully request that the **National Highway Traffic Safety Administration review this defect and determine whether further investigation or action is warranted. Thank you for your time

Odometer Fraud. The contact intended to purchase a 2009 Lexus IS 250. The contact stated while test-driving the vehicle, the contact drove to an Auto part store for diagnostic testing. It was then discovered that there was a mileage discrepancy. The vehicle was not a sale. At the time the vehicle was test-driven, the vehicle mileage was 114,274, but it was discovered at the Auto parts store that the actual mileage was 198,000.

URGENT: MY DASH HAS MELTED ON MY-2009 LEXUS IS 350-CANNOT SEE TO DRIVE, MY 2009 LEXUS IS 350. IT IS GETTING TO DANGEROUS TO DRIVE BECAUSE MELTING DASH BLOCKS VIEW OF ROAD DUE TO SHINING REFLECTION OF MELTING DASH IS ALL YOU CAN SEE IN MY WINDSHIELD WHEN YOU GET IN THE CAR TO DRIVE. THIS IS GOING TO GET ME INTO AN ACCIDENT. YOU CANT SEE A CAR IF ITS MORE THAN 10FT IN FRONT OF YOU BECAUSE THE SHINY-MELTING-STICKY DASH ((REFLECTS ONTO MY WINDSHIELD; OF THE 2009 LEXUS IS 350-JTHBE262392017342 AND MAKES IT TOO DANGEROUS TO SEE TO DRIVE & IMPOSSIBLE TO SEE ANYTHING WHEN DRIVING ALL I CAN SEE IS (((A REFLECTION IN WINDSHIELD ONLY) OF MY : SHINY MELTING DASH -2009 LEXUS IS 350-I CANNOT DRIVE THIS LEXUS. NEEDS REPLACED ASAP BEFORE AN ACCIDENT. NO, I HAVE NEVER RECEIVED A RECALL NOTICE ON THIS CAR MELTING DASH. THIS ISSUE IS ALL OVER THE INTERNET WITH OTHER TOYOTA AND LEXUS OWNERS HAVING THIS VERY SAME ISSUE. PLEASE HELP!! ATTACHED PICTURE ONLY SHOWS THE CIRCLE AREA WHERE MY PHONE IS FOCUSING BUT THE WHOLE WINDSHIELD LOOKS LIKE THIS AT ALL TIMES BECAUSE OF THE DASH. THE PICTURE IS ALSO MUCH LESS REFLECTION THAN IN PERSON BECAUSE THE CAMERA IS TRYING TO BYPASS THE GLASS.

I have a Lexus IS250, the dashboard is sticky and shiny. When I am driving the car in the sunny days, because of the shiny dashboard , if reflects the sunshine to my windshield, which makes me very hard to see the road because of this. As the result, if the sunshine is too strong some times, I have to hit my brake to slowdown on the highway, to make sure I get a clear view again. This is definitely put myself and other cars around me in a huge risk. Looks this is a common issue for some Lexus models, Lexus had a program to fix the issue, but the program does not notify the owner and the program expired already! Means thousands of people are driving cars with the issue, but never get repaired, which brings potential risks on the highway!

AT APPROXIMATELY 85K TOTAL MILES, IS250 AUTOMATIC BEGAN DROPPING FROM 5-6K RPM TO 2-3K RPM WHENEVER CHANGING ROAD GRADE TO AN INCLINE OR DECLINE, USUALLY ABOVE 50 MPH, DROPPING TO 35 MPH ON THE HIGHWAY. TO MAINTAIN PROPER SPEED, I WOULD HAVE TO DOWNSHIFT FROM D TO S AND FLOOR THE ACCELERATOR. TRACTION CONTROL, PARKING BRAKE, AND ABS LIGHTS WOULD SOMETIMES COINCIDE WITH THIS PROBLEM. THIS CONTINUED UNTIL I SOLD THE IS250 AT 88K MILES.

DEFECTIVE PASSENGER OCCUPANCY SENSOR: MY SRS / AIRBAG WARNING LIGHT ILLUMINATED AND WOULD NOT TURN OFF, INDICATING THAT THE SRS SYSTEM WAS DEACTIVATED. I HAD MY CAR DIAGNOSED BY A LEXUS DEALERSHIP SERVICE DEPARTMENT ON 12/4/2020. JOHNSON LEXUS ADVISED ME THAT THE PASSENGER SIDE FRONT SEAT PRESSURE SENSOR FAILED AND THAT THE REPAIR WAS TO REPLACE THE SEAT FOR $2769.31. THE SEAT HAS NOT BEEN SUBJECTED TO ANY UNUSUAL OR HARSH USE. RESEARCH INDICATES THAT THIS IS A COMMON DEFECT AMONG LEXUS IS MODELS AND SOME OTHER LEXUS AND TOYOTA MODELS OF THIS GENERATION. MANY LEXUS DRIVERS REPORT GREAT DIFFICULTY REGARDING THIS DEFECT AND THE THOUSANDS OF DOLLARS IN REPAIRS THAT DEALERSHIPS ARE DEMANDING TO FIX THE DEFECT. THERE ARE HUNDREDS OF COMPLAINTS ABOUT THIS VERY ISSUE ON THE NHTSA DATABASE. I AM VERY SURPRISED THERE HAS NOT BEEN A MANDATORY RECALL OR A LEXUS PROGRAM TO ADDRESS THIS COMMON SENSOR FAILURE AFFECTING A CRITICAL, NONOPTIONAL SAFETY FEATURE. I CONTACTED TOYOTA OF NORTH AMERICA AND RECEIVED A POLITE CALL FROM THE EXECUTIVE OFFICE STATING THAT THE COMPANY WAS SORRY BUT WOULD NOT DO ANYTHING TO HELP. LEXUS IS USUALLY EXCELLENT WITH ITS CUSTOMER SERVICE, SO I AM VERY SURPRISED AT THE LACK OF CONCERN HERE. I HOPE IT DOES NOT REQUIRE DEATHS FROM AIR BAGS FAILING TO DEPLOY FOR LEXUS TO ADDRESS THIS DEFECT.