2008 Lexus Is

I HAVE A 2008 LEXUS IS250 THAT IS OUT OF WARRANTY. THE DASHBOARD AND DOOR PANELS LITERALLY STARTED MELTING. I CONTACTED TOYOTA/LEXUS A FEW MONTHS AGO SINCE NOT ONLY WAS THE DASHBOARD MELTING BY THE DAY BUT THE DOOR PANELS ARE ALSO MELTING RUINING SEVERAL PAIRS OF PANTS. I WAS TOLD THAT THE VEHICLE WAS OUT OF WARRANTY & THAT THERE WAS NOTHING THEY COULD DO. AFTER SEVERAL CALLS, I RECEIVED A CALL FROM LEXUS STATING THEY WOULD REPLACE THE DASHBOARD BUT I WAS RESPONSIBLE FOR THE LABOR. I TOLD THEM I SHOULD NOT HAVE TO PAY FOR ANYTHING SINCE IT'S A MANUFACTURER'S DEFECT BUT THEY SAID THAT THE LABOR WAS MY RESPONSIBILITY. SO I WENT AHEAD AND PAID THE LABOR AND HAD THE DASH REPLACED. ALTHOUGH LEXUS ALSO AGREED TO REPLACE MY DOOR PANELS, THE LABOR COST OF $1,300.00 WAS ABSURD AND AGAIN MY RESPONSIBILITY ACCORDING TO LEXUS. I WASN'T GOING TO PAY THAT AMOUNT THAT'S CRAZY. SO MY DOOR PANELS CONTINUE TO MELT. AT THIS POINT I WANT TO FILE A COMPLAINT TO GET REIMBURSED FOR THE $600.00 LABOR I HAD TO PAY FOR THE DASHBOARD AND WOULD LIKE LEXUS TO REPLACE MY DOOR PANEL AT NO CHARGE TO ME. *JS

AFFECTED PARTS: -- DASHBOARD & ALL 4 INTERIOR DOOR PANELS -- MY 2008 LEXUS IS SUFFERS FROM A WELL KNOWN ISSUE AMONG LEXUS OWNERS IN SOUTHERN STATES. THE DASHBOARD AND INTERIOR DOOR PANELS BECOME ALMOST PLAYDOH LIKE UNDER NORMAL USE OF THE CAR. MY DASHBOARD IS EXTREMELY MELTED TO THE POINT THAT IT BECOMES MIRROR-LIKE IN DIRECT SUNLIGHT. THIS PRODUCES A WHITE GLARE ON THE WINDSHIELD, SEVERLY IMPAIRS DAYTIME DRIVING AND MAKES THE CAR LIABILTY TO MYSELF AND OTHERS. DOOR PANELS THAT LEAVE STICKY RESIDUE ON MY CLOTHING HAVE TO BE BABIED SO THAT THEY DON'T CRUMBLE OR BECOME EVEN MORE MARRED THAN THEY ALREADY ARE. SINCE I'M JUST OUTSIDE THEIR WARRANTY, THE DEALER DECLINED TO ASSIST ME FINANCIALLY AND AS OF TODAY CORPORATE REFUSES TO HELP OTHER THAN TO ALLOW ME TO PAY THEM OUT OF POCKET FOR SOMETHING THAT SHOULD NOT EVEN BE AN ISSUE. I AM THE 2ND OWNER OF THIS CAR AS OF LAST YEAR AND A TOYOTA CUSTOMER SINCE I BEGAN DRIVING IN 2007. I JUST WANT TOYOTA TO OWN UP TO THIS DEFECTIVE PRODUCT AND DO THE RIGHT THING. THIS IS NEGLECT ON THEIR PART, NOT MINE. I DIDNT MAKE THE MELTING DASHBOARD, THEY MADE IT WHEN THEY CHOSE TO USE SUB-PAR MATERIALS TO CUT COSTS. *JS

MY 2008 LEXUS IS250 PASSENGER SIDE WINDSHIELD BRACKET CLIP BREAK OFF, WHEN I DRIVE AT A HIGH SPEED I CAN HEAR THE NOISE THAT THE WIND TAPPING AGAINST THE WINDSHIELD. BECAUSE THE BRACKET CLIP IS BROKEN, SO IT WILL NOT HOLD THE WINDSHIELD FRAME DOWN. I AFFAIR THAT IT WILL COME OFF AND HIT SOMEONE BEHIND OR PEOPLE ON THE SIDE WALK IF SOMEONE HAPPENS TO BE JOGGING. WHEN I LOOK AT IT, IT SEEM THAT THE BRACKET IS POORLY DESIGN. THE CAR AT THIS AGE SHOULD NOT HAPPENS IF THE DESIGN IS LOOK CAREFULLY. I NEVER SEE LIKE THIS BEFORE, EVEN MY TRUCK 300,000 MILE THE WINDSHIELD BRACKET STILL STRONG. *TR

WHEN ACCIDENT IT GET HOT OUTSIDE MY DASHBOARD STARTS TO GET SOFT AND SHINY AND STICKY.WHEN IT GETS TO THAT POINT IN THE MIDDLE OF THE DAY IT CREATES A GLARE REFLECTION ON THE FRONT WINDSHIELD THAT MAKES IT HARD TO SEE. I TRY TO BRING THIS UP TO 3 SEPARATE LEXUS DEALERSHIP AND THE ALL OF THEM DON'T WANT TO TAKE RESPONSIBILITY FOR THE ISSUE INSTEAD THEY ACCUSE ME PUTTING SOME TYPE OF CHEMICAL OVER IT WHICH I HAVE NOT PUT A THING OVER MY DASHBOARD OR MY DOOR PANELS NOT EVEN WATER. THEY DON'T REALLY CARE ABOUT DRIVING SAFETY HAZARD FOR THE CONSUMER'S SAFETY, ALL THEY WANNA DO THIS JUST PUSH US AWAY AND SAID IT WAS SOMETHING THAT WE DID OR SOMETHING THAT WE PUT ON THE DASHBOARD. AND THEY CLAIM THAT THEY HAVE NEVER HEARD ABOUT THIS ISSUE BEFORE WHEN I OBVIOUSLY DO A SEARCH ON THE FORM A LOT OF CONSUMERS IS HAVING THIS ISSUE EVERYWHERE. BUYING A $40,000 CAR WE SHOULD NOT HAVE TO DEAL WITH THIS DRIVING SAFETY ISSUE OF THE DASHBOARD MELTING HAVING A GLAD REFLECTION ON THE FRONT WINDSHIELD THAT WILL CAUSE AN ACCIDENT EVENTUALLY AND IT WILL BE A BIG LAWSUIT. *TR

TL* THE CONTACT OWNS A 2008 LEXUS IS350. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE BRAKES MADE A GRINDING NOISE AND WORE OUT PREMATURELY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE FRONT BRAKE PADS AND NOTICED THAT THE ODOMETER HAD BEEN TAMPERED WITH. ALSO, THE CONTACT MENTIONED THAT THE GEAR SHIFTER SHIFTED OUT OF PARK SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO REPAIR THE PROBLEM. THE FAILURE MILEAGE WAS 200 AND THE CURRENT MILEAGE WAS 39,000.

MY MAIN CONCERN IS THAT THE HID HEADLIGHTS WILL NOT WORK. INITIALLY THE PROBLEM BEGAN ON THE PASSENGER SIDE HEADLIGHT. THEN I RESEARCHED THE PROBLEM AND DISCOVERED IT IS ACTUALLY EXTREMELY COMMON ONLINE. IN MY AREA MANY LEXUS CARS FROM IS250 TO GS HAVE THE SIMILAR PROBLEM. THE SITUATION ESCALATED WHEN MY DRIVER'S SIDE HEADLIGHT STOPPED LIGHTING ALSO. THIS REALLY IS UNSETTLING BECAUSE I NOW HAVE EXTREMELY LOW VISIBILITY AT NIGHT AND IN ADDITION I COMMUTE TO SCHOOL THROUGH A DARK UNLIGHTED CORNER THAT COULD LEAD TO A CRASH IF THE OTHER CAR DOES NOT SEE ME. I DID CONTACT LEXUS BUT THEIR RESOLUTION SEEMS RATHER FOUL PLAY. MOST OF THEIR IS250 AND GS HAVE THE PROBLEM BUT THEY WOULD FIX IT ONLY FOR ABOUT 1,000 DOLLARS PER HEADLIGHT. I AND MULTIPLE OTHER CONSUMERS ARE NOT JUST GOING TO PAY FOR THE HIGH PRICE FOR SOMETHING CLEARLY AT LEXUS'S FAULT. ALONG WITH THE HEADLIGHTS MY SUSPENSION SEEM INCREASINGLY LOUD AND SQUEAKY WHEN I MAKE A TURN. IT IS A LUXURY CAR AND BEING IT I BELIEVE THE PROBLEM SHOULD NOT HAVE OCCURRED. IT SHOULD BE RATHER QUIET. I TRULY, AM A DISPLEASED CUSTOMER AND I FEEL THAT LEXUS IS VERY UNRESPONSIVE TOWARD THEIR PROBLEMS. *TR

WHEN COMING TO A STOP OR WHEN AT A STOP, MY CAR WOULD SHAKE VERY HARD AS IF IT WAS GOING TO TURN OFF. FORTUNATELY, IT NEVER HAS. I WOULD HAVE TO PUT THE CAR INTO NEUTRAL TO STOP THE SHAKING OR IT WOULD STOP ON IT'S OWN AFTER 10-15 SECONDS. DURING THIS TIME, NO LIGHTS HAVE EVER TURNED ON TO INDICATE THERE WAS A PROBLEM. THE FIRST TIME THIS HAPPENED WAS IN LATE JULY 2009/ EARLY AUGUST 2009 AND EVER SINCE THEN, IT WOULD HAPPEN AT LEAST 2 TIMES A DAY. MY CAR HAS BEEN IN THE SHOP MULTIPLE TIMES FOR THIS ISSUE. *TR

IN EARLY 02/09 I WAS DRIVING HOME ON INTERSTATE 695 N IN MARYLAND. I WAS TRAVELING ABOUT 50 MPH, WHEN ALL OF A SUDDEN THE CAR SUDDENLY ACCELERATED TO ABOUT 95 MPH THROUGH NO EFFORT OF MY OWN. I DID NOT ENGAGE THE ACCELERATOR PEDAL TO INCREASE THE SPEED OF THE VEHICLE. I IMMEDIATELY ENGAGED THE FOOT BRAKE TO DECELERATE AND BUT THE CAR WOULD NOT SLOW. EVENTUALLY AFTER SEVERAL ATTEMPTS I WAS ABLE TO SLOW THE CAR WITH THE BRAKE BUT THE ENGINE CONTINUED TO VIOLENTLY REV. AS I RELEASED THE FOOT BRAKE, THE CAR ONCE AGAIN ACCELERATED WITHOUT ENGAGING THE ACCELERATOR PEDAL. EVEN AFTER ENGAGING THE EMERGENCY BRAKE, THE UNAIDED ACCELERATION AND MY ATTEMPT TO DECELERATE THE CAR CONTINUED. I WAS FINALLY ABLE TO SLOW THE CAR ENOUGH TO PULL OUT OF TRAFFIC AND OVER TO THE EMERGENCY LANE AND EVENTUALLY STOP THE MOTION OF THE VEHICLE. ALTHOUGH I WAS ABLE TO BRING THE CAR TO A STOP, THE ENGINE CONTINUED TO REV VIOLENTLY, THE BACK TIRES SPUN OUT OF CONTROL AND THE BACK OF THE CAR STARTED TO FISH TAIL. I TRIED A NUMBER OF DIFFERENT TACTICS TO STOP THE CAR COMPLETELY INCLUDING, ATTEMPTING TO MANUALLY SHIFT GEARS, PUTTING THE CAR IN NEUTRAL ETC. FINALLY, AFTER SEVERAL MINUTES I WAS ABLE TO TURN OFF THE IGNITION AND BRING THE CAR TO A COMPLETE STOP AND THE ORDEAL CAME TO AN END WITHOUT DAMAGING THE CAR AND MORE IMPORTANTLY WITHOUT INJURY TO ME OR OTHERS. I HAD THE CAR TOWED TO DEALERSHIP THAT NIGHT AND EXPLAINED THE SITUATION TO THE SERVICE ORGANIZATION THE FOLLOWING DAY. THE SERVICE TEAM CONDUCTED MULTIPLE DIAGNOSTIC TESTS BUT WAS UNABLE TO DETERMINE OR EXPLAIN THE CAUSE OF THE UNINTENDED ACCELERATION TO MY SATISFACTION. ONE SERVICE REP SUGGESTED THAT THE FLOOR MAT WAS THE CAUSE BUT I HAD CHECKED IMMEDIATELY AFTER THE ORDEAL THE NIGHT BEFORE TO ENSURE THAT THE FLOOR MAT HAD NOT BECOME LODGED UNDER THE ACCELERATOR PEDAL. SINCE THE DEALERSHIP WAS NOT ABLE TO DETERMINE THE CAUSE OF THE PROBLEM, I DECIDED THAT THE BEST COURSE OF ACTION WAS TO RETURN THE CAR AND LEASE ANOTHER CAR. *TR