2007 Lexus Is

I NOTICED THE DASH BOARD GETTING SHINY WITH A STICKY FEEL AND IT CONTINUED TO GROW IN DENSITY OVER MONTHS UNTIL ABOUT 6 MONTHS AGO WHEN THE CAR WASH COMPANY I USE, TOLD ME THEY HAVE BEEN SEEING A LOT OF THAT IN LEXUS AND TOYOTA MODELS. IN ESSENCE, MY DASHBOARD IS MELTING AND THE GLARE FROM THE DASHBOARD/WINDSHIELD IS INCREASING WHICH IS AFFECTING MY VISIBILITY WHEN DRIVING. LEXUS SAID THAT SINCE MY CAR IS OUT OF WARRANTY AND THERE IS NO OFFICIAL RECALL YET, THERE IS NOTHING THAT THEY CAN DO EXCEPT CHARGE ME $1500 TO REPLACE THE DASHBOARD. THEY ACKNOWLEDGED THEY ARE BEGINNING TO SEE MORE FREQUENT CASES OF THIS. *JS

BLACK DASHBOARD OF VEHICLE IS "MELTING" CAUSING A GLARE ON THE WINDSHIELD FOR THE DRIVER. THIS IS A SAFETY CONCERN AS YOUR VISION OF THE ROAD AND SURROUNDINGS ARE COMPROMISED. *JS THE INSIDE DOOR PANELS OF THE VEHICLE ARE ALSO MADE FROM THE SAME MATERIAL AS THE DASHBOARD. FROM A COSMETIC STANDPOINT THE DASHBOARD AND DOOR PANELS CANNOT BE TOUCHED WITHOUT LEAVING A MARK OR PRINT BEHIND. I HAVE REACHED OUT TO THE LOCAL TREASURE COAST LEXUS DEALERSHIP AND THE LEXUS CUSTOMER SERVICE LINE TWICE TO BE TOLD THAT I AM RESPONSIBLE AS THE OWNER TO REPAIR. BECAUSE I DID NOT PURCHASE THEIR WARRANTY, I AM OUT OF LUCK. LEXUS IS NEGLIGENT FOR THE MATERIALS USED IN PRODUCTION FOR THIS VEHICLE. WILL IT TAKE A VEHICLE ACCIDENT BEFORE THEY TAKE ACTION FOR THEIR CUSTOMERS? I HOPE NOT.

THE DASH CONSOLE IS SOFT AND STICKY. IT'S LITERALLY MELTING AND MARS VERY EASY. SHINY AND REFLECTIVE DURING THE HOT SUNNY DAYS. WITH A HARD PRESS, IT WILL RETAINS FINGER PRINTS. THIS IS A DEFECTIVE PART ON THE MANUFACTURE. CONTACTED ARROWHEAD LEXUS IN GLENDALE ABOUT THE PROBLEM AND THEY BLAME ON DETAILING MATERIALS SUCH AS CLEANERS AND LEATHER PROTECTANT BREAKING DOWN CAUSING THE DASH TO BE STICKY AND MELTING. THIS IS COMPLETE FALSE AND INACCURATE BECAUSE I PERSONALLY WASH AND CLEAN MY CAR AND ONLY USED MICROFIBER AND WARM WATER TO CLEAN THE INTERIOR. LEXUS SHOULD LOOK INTO THIS PROBLEM AND FIX IT THE RIGHT WAY RATHER THAN BLAMING THE CUSTOMER WHO HAS BEEN LOYAL AND OWNS 3 LEXUS SO FAR. I CURRENTLY OWN A 2007 LEXUS GX470 AND A 2007 LEXUS IS350. I DO NOT HAVE THE PROBLEM WITH MY GX. IT'S THE IS350 DASH THAT HAS THE DASH PROBLEM. *TR

BLACK DASHBOARD AND INSIDE DOOR PANELS ARE MELTING ON MY 2007 LEXUS IS 250. WHILE DRIVING, THE SUN WILL GLARE OFF OF THE MELTING DASHBOARD COMPROMISING VIABILITY TO THE DRIVER. IF YOU TOUCH THE DASHBOARD, AN IMPRINT IS LEFT. VALET SERVICES ARE UNABLE TO PLACE TICKETS, OR ANY OTHER MATERIAL FOR THAT MATTER, ON THE DASHBOARD BECAUSE IT WILL STICK TO THE DASHBOARD AND LEAVE RESIDUE. THE SAME MATERIAL IS USED FOR THE DOOR PANELS. AS YOU OPEN THE CAR DOOR FROM THE INSIDE OF THE VEHICLE, THE BLACK MATERIAL GETS CAUGHT UNDER MALE AND FEMALE FINGERNAILS, GOUGING THE MATERIAL. I BELIEVE THIS IS A MANUFACTURING DEFECT. THIS IS NOT A RESULT OF OWNER NEGLECT. ON A SIDE NOTE; THIS VEHICLE HAS LIVED IN MANY ENVIRONMENTS - COLORADO (DRY CLIMATE), TEXAS (DRY CLIMATE), AND FLORIDA (MOIST AND WARM CLIMATE). LEXUS CUSTOMER SERVICE HAS BEEN CONTACTED AND DOES NOT TAKE RESPONSIBILITY FOR THE DEFECT. IF I WANT IT FIXED, LEXUS STATES THAT IT IS MY FINANCIAL RESPONSIBILITY TO REPLACE. IF COSMETICS AND QUALITY ARE NOT IMPORTANT TO LEXUS, SAFETY SHOULD BE! *TR

PUT CAR INTO DRIVE OUT OF PARKING SPACE AND STEERING WAS LOCKED. SHORTLY AFTER A FEW FEET THE STEERING WHEEL UNLOCKED THEN EXPERIENCED NOTICEABLE GRADUAL INCREASE IN STEERING EFFORT AT LOW SPEEDS WHEN TURNING THE STEERING WHEEL TO COMPLETE LEFT AND RIGHT TURNS ALONG WITH A RUBBING SOUND. NO WARNING OR SERVICE LIGHTS!? SSC-9-LC *TR

AFTER PURCHASING CAR, I NOTICED DOOR PANELS SEEMED TO BE MELTING & REAL SMOOSHY WHEN YOU TOUCH IT. I TOLD DEALERSHIP & THEY JUST WANTED TO PATCH IT SO I GOT A SECOND OPINION FROM UPHOLSTERY SHOP & THEY SAID ITS REALLY NOTHING THEY CAN DO BUT PATCH IT BECAUSE ITS MOLDED!! I WOULD LIKE TO KNOW WHAT CAN BE DONE TO GET A RECALL INITIATED SO THIS CAN BE FIXED BEFORE IT GETS WORSE. *TR

AS I JUST EXITED THE HIGHWAY AND PULLED INTO THE PARKING LOT OF MY WORK, THE STEERING WHEEL SUDDENLY FROZE. I WAS ABOUT TO PARK IN AN OPEN SPOT, SO THE SPEED OF THE CAR WAS VERY LOW. AS I WAS REVERSING INTO THE SPOT, THE STEERING WHEEL JAMMED AND WOULD NOT TURN. I TRIED SHUTTING DOWN AND RESTARTING MANY TIMES BUT THE WHEEL WAS STUCK, AND REQUIRED ENORMOUS AMOUNT OF POWER TO TURN EVER SO SLIGHTLY. THE CAR WAS TOWED TO THE LEXUS DEALER. THEY WERE ALSO UNABLE TO TURN, AND UPON THEIR REVIEW, THEY SAID THAT THERE WAS A LEAK IN TIMING COVER, WHICH ACCUMULATED OVER TIME AND WENT INTO THE HARNESS OF THE ECU AND BURNED THE ECU, WHICH IN-TURN JAMMED YOUR STEERING. THERE WAS NO PHYSICAL LEAKS ON THE BOTTOM, AND THE DEALER ALSO CONFIRMED THAT BUT SAID IT WAS AN INTERNAL LEAK, YOU WOULD NOT SEE IT ON THE FLOOR. THE CAR IS STILL AT THE SHOP AND ONLY AFTER REPLACING THE ECU THEY WILL CHECK FOR STEERING ASSEMBLY. THE EXPLANATION PROVIDED BY THEM IS NOT VERY ADEQUATE AND IF IT IS TRUE THEN THERE SEEMS TO BE A SERIOUS FLAW IN DESIGN THAT ANY UNSEEN LEAK FROM TIMING COVER COULD CAUSE YOUR STEERING TO FREEZE UNEXPECTEDLY, WHILE YOUR VEHICLE IS IN MOTION. *TR

HEADLIGHT GOES OUT...REPLACE BULB....GOES PUT AGAIN....WILL FLICKER ON WHEN I TURN THE LIGHTS ON AND OFF BUT DRIVER SIDE LOW BEAM WON'T STAY ON...NOW BOTH LOW BEAMS WILL SOMETIMES BE OUT AND WENT PUT WHILE DRIVING AT NIGHT....HAD TO PULL OVER AND TURN SWITCH ON AND OFF SEVERAL TIMES TO GET THE LIGHTS TO COME ON....KEPT DOING THAT...WILL COME ON WITHOUT ISSUES IF ON HIGH BEAM. *TR