2006 Lexus Is

The dashboard is melting a known error to Lexus and when the sun hits it reflects off the melted dash and puts a glare on the windshield. Lexus knew about the problem and instead of doing a recall they did an extended warranty back in 2017. I took mine in and assumed they replaced dash and door panels. Called this year because my dash was melting and they stated all they did was the door panels back in 2017. I have informed my local dealership as well as corporate and neither seem willing to help or fix the issue. There are all kinds of write up online about this issue. It is definitely a safety issue that should have been addressed a while back but wasn’t.

The dash of my vehicle melts on moderately warm days. It gets so shiny that it reflects off the windshield, making it very difficult to see. Others have also complained about the fumes making them physically ill. The manufacturer had a brief program (ZLD) to replace the dashboard, but I did not receive a notification and missed the very short window. I don't understand how this is something that they can now refuse to fix in my vehicle when it clearly affects safety. This is a recurring and persistent issue and has been for years.

My car unfortunately is subject to the sticky/melting dash which is notorious of being a huge problem with my generation of vehicle. That being the 2nd generation of Lexus is250/350/f which affect the models made from 2006-2013. Lexus made a “customer offer” which entitled owners being able to go get it fix, however not all owners were made aware of this due to it not being a full on recall but more of a “promotion” that Lexus was doing. I unfortunately was one of many other owners who were not made aware of the promotion taking place and are now according to Lexus too late to fix the issue because the offer “expired”. My sticky dash in particular is very bad. It reflects off into the windshield making it very difficult to see the road clearly when it is glaring due to the sticky/melting dash. It not only poses a safety hazard for me, but to everyone else on the road due to it not letting me see clearly due to how bad the glare is. I was told by Lexus that there is nothing they can do but to pay out of my pocket (3-4K) in order to have it replaced. Lexus claims to “care” for their customers yet are not owning up to help us owners because there special promotion is expired. Knowing how bad the issue was and how practically all cars were subject to the issue, why not make a recall instead of a “promotion”. They screwed over their customers. They screwed over me. I can’t drive my car without fearing for my safety, all due to Lexus not wanted to fix their error when they made the dashboard incorrectly. I hope something can be done because I know there are many other Lexus is250/350/f owners out there that were unfortunate to not have it fix also. It should be a recall, not some limited “promotion” that only a few knew about. It is a “if you were lucky to know” sort of deal and that should not be the case. Especially not when it starts to affect the safety of others and one self.

My dashboard is melting due to a manufacturing defect. The glare from my dashboard makes driving difficult as the glare can blind you. The chemical smell from the melting is horrible. I have placed a dash cover on which has helped but if I am in an accident this dash cover will impede the correct deployment of my airbag on the passenger side. Also the inside door panels are melting and are becoming a "putty" like substance. Everything sticks to it. Including my clothes. While driving I have had to jerk my arm from the rest on the door trim to remove it. This can cause my vehicle to possibly swerve off the road or into oncoming traffic. Warranty Enhancement Program – ZLD and CUSTOMER SUPPORT PROGRAM ZLZ were the remedies for this issue. But these have expired. The Manufacturer will not honor this or consider this a safety / hazardous issue and correct it now. This is a safety issue and needs to be addressed.

MELTED DASHBOARD AND DOOR PANELS - 2006 LEXUS IS350 - UNDER HEAT AND HUMIDITY, THE DASHBOARD ON CERTAIN LEXUS MODELS MELT WHICH GIVES OFF A GLARE TO THE DRIVER AND PASSENGER WHICH MAKES IT DIFFICULT TO SEE THE ROAD DURING THE DAY WITHOUT SUNGLASSES. THIS IS A HAZARD BECAUSE I CAN NOT SEE THE CAR IN FRONT OF ME WHEN IT BRAKES UNLESS I WEAR SUNGLASSES. LEXUS HAS GIVEN A COMPLIMENTARY SATISFACTION REPAIR BUT WITH A DEADLINE TO BE ON A WAITING LIST. THIS SHOULD NOT BE A "COMPLIMENTARY" REPAIR, THIS SHOULD BE A MANDATORY REPLACEMENT FOR THE HAZARD IT CAN CAUSE THE DRIVER AND THE DRIVERS ON THE ROAD. I HAVE REPORTED THIS TO LEXUS HEAD QUARTERS AND THEY DENIED MY REQUEST FOR REPAIR DUE TO NOT BEING ON THE LIST BY END OF MAY 2017. WHEN IN MOTION, THIS CAR SHOULD NOT BE OPERATED BY ANYONE WITH VISIBILITY ISSUES.