2006 Lexus Is

The dashboard is melting a known error to Lexus and when the sun hits it reflects off the melted dash and puts a glare on the windshield. Lexus knew about the problem and instead of doing a recall they did an extended warranty back in 2017. I took mine in and assumed they replaced dash and door panels. Called this year because my dash was melting and they stated all they did was the door panels back in 2017. I have informed my local dealership as well as corporate and neither seem willing to help or fix the issue. There are all kinds of write up online about this issue. It is definitely a safety issue that should have been addressed a while back but wasn’t.

1) Keep getting rotten egg smell from exhaust during acceleration; smell like it is coming from catalytic converters/exhaust system or front of engine. Never had or was informed by dealership that exhaust system could be replaced by Lexus although I brought my vehicles in several time for recalls. Brought vehicle in for recall to Fresno Lexus in 2020 never informed by dealership of Lexus being able to fix issue for free although I had told them of issue. Seems to be very toxic smell; gives me headaches while driving!!!!!!! Lexus should have repaired the issued for free when informed years ago but did nothing!!!!!

My dashboard is melting due to a manufacturing defect. The glare from my dashboard makes driving difficult as the glare can blind you. The chemical smell from the melting is horrible. I have placed a dash cover on which has helped but if I am in an accident this dash cover will impede the correct deployment of my airbag on the passenger side. Also the inside door panels are melting and are becoming a "putty" like substance. Everything sticks to it. Including my clothes. While driving I have had to jerk my arm from the rest on the door trim to remove it. This can cause my vehicle to possibly swerve off the road or into oncoming traffic. Warranty Enhancement Program – ZLD and CUSTOMER SUPPORT PROGRAM ZLZ were the remedies for this issue. But these have expired. The Manufacturer will not honor this or consider this a safety / hazardous issue and correct it now. This is a safety issue and needs to be addressed.

While I was driving, I went to slow down to turn around and my car started smoking and caught fire. It started from under the hood towards the passenger side front closer to the headlight you could just start seeing flames coming from there so I put it in park and hopped out and got as much stuff as I could out of the car. There was no warning signs no lights came on nothing.

RE: LEXUS RECALL FOR STICKY PANELS INSIDE CARS, INCLUDING 2006 IS 250 DEAR NHTSA: ACCORDING TO BEST RECOLLECTION, AS WELL AS INFORMATION PROVIDED BY LEXUS CORPORATE AND GLENDALE, CA LEXUS DEALERSHIP, THE FOLLOWING EVENTS HAVE TRANSPIRED. YEARS AGO, I WAS NOTIFIED TO BRING MY CAR IN FOR STICKY/MELTING DASHBOARD AND SIDE PANEL ISSUES. IN DEC 2015, I BROUGHT THE CAR TO LEXUS DEALERSHIP IN GLENDALE, CA TO REPLACE THE FRONT PANEL. DURING THE DEC 2015 VISITS, I INQUIRED ABOUT THE SIDE PANELS TOO, FRONT AND BACK. I WAS TOLD THESE PARTS WERE NOT AVAILABLE YET AND WHEN THEY WERE, I'D KNOW. I KEPT IN CONTACT WITH LEXUS GLENDALE, AND CAME BACK IN IN DEC 2017 FINALLY TO REPLACE SIDE PANELS FRONT AND BACK. DURING DEC 2017 VISIT, I WAS TOLD SIDE PANELS FOR THE BACK WERE NOT AVAILABLE YET AND ONLY FRONT SIDE PANELS WERE COMPLETED. IT IS NOW 2/25/21, AND NOTHING IS FIXED ON BACK SIDE PANELS. TODAY, THE DEALER HAS STATED THEY CANNOT ASSIST FURTHER. LEXUS CORPORATE PASSED ME OFF IN JAN 2021, TO LOCAL DEALER LEXUS GLENDALE. LEXUS CORPORATE CLAIMS SINCE THE RECALL EFFORTS PURPORTEDLY 'ENDED,' IN 2017, THERE'S NOTHING THEY CAN DO. I RELIED ON THEIR AGENT, THE GLENDALE DEALER TO FAIRLY MANAGE THIS PROCESS FOR YEARS. 2.4.21-2.25.2021, WAS STREAM OF CALLS/TEXTS WITH LEXUS GLENDALE WHO 1ST STATED THEY WOULD LOOK INTO THIS ON THEIR INSURANCE AND GETTING IT TAKEN CARE OF, TO LOOKING FOR OLD RECORDS THAT THEY COULD NOT RECONCILE BECAUSE THEY HAD A SYSTEMS CHANGE, TO TODAY 2/25/21WITH THE DEALER STATING THEY CANNOT HELP FURTHER. NOTHING HAS BEEN DONE TO DATE BY LEXUS CORPORATE OR GLENDALE LEXUS TO ADDRESS THIS MATTER, WHICH EACH SHIRKING ITS ACCOUNTABILITY TO THE OTHER. LEXUS'S MODELS FROM 2006 AND SPANNING A NUMBER OF YEARS HAVE HAD MULTIPLE UPON MULTIPLE RECALLS. EVERYTHING FROM GAS COMPONENTS, TO BRAKES, TO FUEL INJECTORS, TO MELTING DASHBOARDS AND ETC. CAN YOU PLEASE HELP?