2006 Lexus Is

There is a common issue with these makes and models with the drivers side knee air bag having issues with connecting which cause the SRS light go on the dashboard. I called Lexus corporate office and local dealer and they said there was a recall but it expired in 2020. From the research i did, this was a small window and there shouldn’t have been an expiration on the recall for something that is a safety hazard. Because of this, they are charging thousands for this issue that has affected hundreds of thousands of vehicles.

My 2006 Lexus IS350 is subject to NHTSA Recall number 16V340, for passenger airbag replacement. According to the diections on the NHTSA website shown in the following link: [XXX] The dash pad needs to be removed to access the airbag and perform the repair. Ive contacted my 3 local Lexus dealers and was told in various ways that they do not remove the dash to accomplish the repair but instead just remove the glove compartment and associated parts to access the airbag. I wanted the dash replaced (it was cracked) when the old dash was removed to do this recall repair. SInce the dealers do not actually remove the dash, I was told this was not possible. One dealer told me that for an extra $350, the service dept. would do the repair according to the above linked instructions. I have notified Lyndss Tor at lyndzee.tor@toyota.com as well as Toyota Quality Compliance Quality_Compliance@toyota.com and recieved no reply. I hope the NHTSA can enforce the above linked instructions so that the airbag replacement can be conducted in a proper and safe fasion. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My dashboard is melting due to a manufacturing defect. The glare from my dashboard makes driving difficult as the glare can blind you. The chemical smell from the melting is horrible. I have placed a dash cover on which has helped but if I am in an accident this dash cover will impede the correct deployment of my airbag on the passenger side. Also the inside door panels are melting and are becoming a "putty" like substance. Everything sticks to it. Including my clothes. While driving I have had to jerk my arm from the rest on the door trim to remove it. This can cause my vehicle to possibly swerve off the road or into oncoming traffic. Warranty Enhancement Program – ZLD and CUSTOMER SUPPORT PROGRAM ZLZ were the remedies for this issue. But these have expired. The Manufacturer will not honor this or consider this a safety / hazardous issue and correct it now. This is a safety issue and needs to be addressed.

Hello ,I am in Seattle Washington. I’m emailing about my Lexus IS250 2006. A few months ago I took my car to the dealership to get the passenger airbag recall done. Immediately after getting that recall fixed. My airbag light on my vehicle came on. We did not think anything of it, we thought it would come off over time. Time has gone by the light has not gone off. So today we took our vehicle to Lexus of Bellevue. They told us that there was an issue with the driver side airbag harness. Something about tension on it or it Deteriorating. The dealership is now saying that my car is not safe. That none of the safety features airbags or seatbelts will work due to this light being on. They will not be covered because there is no recalls for this harness. I have done much research online this is a common well known issue with Lexus. Now my car is a paperweight. I do not feel safe driving my family or disabled family member in this vehicle. This part is located under the dash and has absolutely nothing to do with how me and my husband maintain or take care of our vehicle. This is Lexuses issue and should be addressed and recalled. Any help in where or how to address this further. Or any help and how to take this higher would be appreciated. At this point is my car totaled? Safe to be on the road? Ok to be insured? They are charging us 200, just to tell us the issue. Not to fix it, didn’t even take the dash apart. How do they know even know what the issue is without taking it apart? To fix this issue it will be a total of over 600. Help!!!

A known problem in this year of lexus is250. The knee bag wiring harness was constructed too short (lexus has a tsb regarding this, # L-SB-0007-19). The airbag warning light will often come on and stay on. When the light is on the airbag system is inoperable. Having an inoperable airbag system is a great safety concern. A mechanic at a local shop used the scan tool and identified the airbag code as related to the wiring harness for the knee air bag. This should be a recall since it is a known problem and it renders the vehicle unsafe due to inoperable air bags. If this isn't an unsafe problem justifying a recall I dont know what is. Thank you.

BEFORE THE AIRBAGE RECALL THE AIRBAGE LIGHT DID NOT CAME ON, NOW SINCE THE AIRBAGE RECALL WAS DONE ON 7/24/20 AT VALLEY LEXUS MODESTO CA. NOW THE AITBAGE LIGHT CAME ON AND I CALL THE VALLEY LEXUS THEY TOLD ME THE AIRBAGE LIGHT IS NOT PART OFF THE AIRBAGE RECALL, AND THEY TOLD ME I HAVE PAID FOR DINO, BUT I DID NOT CAUSE THE LIGHT TO CAME ON. SINCE VALLEY LEXUS DOES NOT WANT TO FIX IT CAN [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

THE VEHICLE HAD THE FRONT AIRBAGS REPLACED UNDER A NATIONAL RECALL. AFTER HAVING THE RECALL DONE, I RECEIVED, BY USPS MAIL, A "CUSTOMER SUPPORT PROGRAM NOTIFICATION - ZLJ" SENT TO ME FROM THE MANUFACTURER DESCRIBING AN EXTENDED WARRANTY, AS ISSUES HAVE OCCURRED WITH THE NEW DRIVERS SIDE KNEE AIRBAG INFLATOR TRIGGERING THE SRS LIGHT TO COME ON AFTER THE WORK WAS DONE BASED ON FAULTY CRIMPING. THIS VEHICLE IS A SECOND VEHICLE AND DOES NOT GET DRIVEN VERY OFTEN. IN JUNE OF 2020, I NOTICED THE AIRBAG LIGHT COMING ON INTERMITTENTLY WHEN FIRST STARTING THE CAR. I REMEMBERED THE NOTICE AND CALLED THE DEALER. I WAS TOLD ON JUNE 15TH THAT THE HARNESS WOULD NEED TO BE REPLACED AND THE WARRANTY ENDED ON JUNE 12TH, 2020. THEY ARE REFUSING TO REPAIR THE NEW HARNESS THAT WAS INSTALLED UNDER RECALL. I WAS QUOTED $2700 OUT OF POCKET FOR THE REPAIR. THE DEALER INSTALLED A KNOWN DEFECTIVE PART, AND ARE NOW REFUSING TO PERFORM THE NECESSARY REPAIRS. SEE ATTACHED PHOTO FOR MORE INFORMATION. THE REPLACEMENT PARTS SHOULD BE LIMITED BY MILEAGE, NOT BY TIME, AS THE VEHICLE HAS ONLY BEEN DRIVEN A FEW THOUSAND MILES SINCE THE WORK WAS PERFORMED. THE FAULTY CRIMPING IN THE REPLACED HARNESS SHOULD BE A NEW RECALL.