2024 Kia Telluride

On XXX, while driving my 2024 Kia Telluride (VIN: [XXX]) with approximately 34,000 miles, the vehicle suddenly experienced a complete electrical failure without warning. The instrument cluster went completely black, I lost electric power steering assist, the transmission would not shift, and the vehicle would not accelerate. The vehicle lost motive power while I was driving, creating a significant safety hazard for me and surrounding traffic. After bringing the vehicle to a stop, it would not restart. The vehicle had to be towed to Dutch Miller Kia for diagnosis and repair. The vehicle is still covered under the manufacturer's warranty. It has been at the dealership since XXX, awaiting diagnosis and repair. As of the date of this complaint, I have not been provided with a loaner vehicle or alternate transportation. I am filing this complaint because a complete loss of electrical power, steering assist, acceleration, and shifting while the vehicle is in operation presents a serious safety risk. I believe this incident should be investigated to determine whether it represents a broader safety issue affecting other vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Component Malfunction & Availability The component that failed is the center infotainment and entertainment touchscreen display system on a 2024 Kia Telluride. The center screen goes completely black, remains unresponsive to touch or power controls, and fails to initialize upon starting the vehicle. It does not respond to soft pinhole hardware resets. This is a recurring failure; the original factory entertainment screen suffered a total blackout defect and was replaced under manufacturer warranty, but the replacement OEM unit suffered an identical total failure just seven months later. The vehicle and the defective infotainment assembly are fully available for inspection upon request. Safety Risks Imposed Safety is actively compromised because the total failure of the entertainment screen completely disables the backup camera and the 360-degree surround-view safety monitors. When reversing, the driver is left with a dead screen, creating an immediate blind-spot hazard and significantly increasing the risk of a pedestrian backup collision or property impact. Furthermore, the blackout prevents the driver from adjusting critical cabin climate controls, defrosters, and hands-free Bluetooth communication systems, causing severe driver distraction while trying to operate the vehicle. Reproduction & Diagnosis The problem has been reproduced and confirmed by an authorized Kia dealership service center. The initial failure was verified by dealer technicians, resulting in a full warranty replacement. The current identical failure has been documented as a reoccurring, unresolvable defect with the OEM hardware. Inspection Status The system has been inspected and diagnosed exclusively by the authorized Kia dealership service center technicians during the first warranty replacement. No further inspections have been performed by Kia corporate investigators, law enforcement, or insurance representatives. Warning Signs & Symptoms There were no warning lamps, error messages, flicker

The vehicle has 38000 miles now. At about 34000 miles I began to notice a slight rumble from the read end of the car when starting from a stop and making a turn. It has become more noticeable recently. It is only noticeble from a stop and below about 10 mph.After doing some searches online, I have learned that this is a common problem with the Telluride and is due to the AWD coupling. I have not yet scheduled a service appointment, but will do so today. One discussion forum suggested that a report be made to this site since there are no recalls on this part at this time.

Safety Complaint I am submitting this complaint regarding a recurring fuel gauge malfunction on my 2024 Kia Telluride. On XXX, the vehicle unexpectedly displayed a warning indicating that the fuel tank was empty and that refueling was immediately required. At the time of the warning, there was still a substantial amount of fuel remaining in the tank, and the vehicle had not been driven long enough to reasonably consume the displayed amount of fuel. After adding approximately one gallon of gasoline, the fuel gauge immediately returned to a normal reading, indicating that the vehicle had not actually been out of fuel. This strongly suggests that the fuel level indication system or fuel level sensor is intermittently malfunctioning. Since the initial occurrence, this problem has happened three separate times under similar driving conditions. The issue appears intermittently without warning and cannot be predicted by the driver. On XXX, while the vehicle was still covered under the manufacturer's warranty, I brought the vehicle to Cerritos Kia in [XXX] for diagnosis. I provided the dealership with video recordings clearly showing the instrument cluster displaying the false empty fuel warning. Despite reviewing the video evidence, the dealership refused to perform any repair because no warning lights or diagnostic trouble codes (DTCs) were present at the time of inspection. I was told to return only if the condition occurred again. No corrective action was taken while the vehicle remained under warranty. The malfunction has continued to occur after that visit. This defect creates a significant safety concern because drivers rely on the fuel gauge to accurately determine the amount of fuel remaining. A false empty fuel warning can cause drivers to unnecessarily stop in unsafe locations, alter their driving behavior, or lose confidence in the accuracy of the fuel gauge. More importantly, if the underlying defect causes INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2024 Kia Telluride. The contact stated that while driving 5 MPH, the vehicle stalled. The contact stated that the engine warning light was illuminated and the message “Engine Failure – Shift to Park or Neutral” was displayed. The dealer was contacted but the vehicle was not yet diagnosed or repaired. The failure was a recurring failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 31,000.

Component - Rear Passenger Window spontaneously failed while traveling on an interstate. We suddenly heard a loud pop and then our rear passenger window shattered without warning. There was no vehicle immediately to the right of us us and nothing struck the window. We were put at risk with this sudden unexplained occurrence as we were driving on the highway at speed. Luckily, we didn't react erratically but could have. We had to pull off to the side of the road on a very busy interstate to figure out what happened. Additionally, we were fortunate that no one was in the back seat as that could have also resulted in injury if someone was sitting there. The manufacturer and dealerships have noted the incident and problem but have not claimed there is any issues. Although the dealership we had the repair done at has seen similar issues with sunroofs with this car type. In researching, we have seen that there are some class action investigations involving these types of window failure in 2020 - 2025 models (noted as rear windows and sunroofs in the investigations). We did have immediate repair of the window through a manufacturer dealership.

The dash screen has gone out at random times. Currently there is not TSB or any acknowledgement from Kia about this safety issue. Their dealers service department doesn't know what to do and aren't admitting there is a problem. The only fix from customers online was that Kia replaced the entire gauge cluster which is a massive expense to Kia. The consumers are suffering because of this and Kia is not taking responsibility. They need to start a recall campaign or at minimum introduce a TSB so that Kia service departments know what is needed to fix this issue.