2024 Kia Telluride

On August 3, 2026, while operating my 2024 Kia Telluride, I experienced a catastrophic and total failure of the service braking system. Without warning, the brake pedal went straight to the floorboard with zero hydraulic pressure or stopping power, resulting in a crash into trees. ​The vehicle was towed to Gerber Collision for accident repairs. While the exterior body damage was repaired, the body shop is not equipped for internal hydraulic or component failure analysis. Furthermore, Kia America has been notified of this critical safety defect but is refusing to cover the diagnostic/inspection fees to investigate the underlying root cause under warranty, attempting to pass the cost onto the consumer. ​This is a severe, life-threatening safety defect involving a total loss of brakes on a nearly new vehicle. I request that NHTSA log this complaint and investigate potential systemic hydraulic or master cylinder defects in the 2024 Kia Telluride platform.

The contact owns a 2024 Kia Telluride. The contact received notifications of NHTSA Campaign Numbers: 26V430000 (Seats) and 25V494000 (Structure); however, the parts to do the recall repairs were not yet available, even though the recall narrative stated that parts were available. The local dealer was contacted and stated that the recall repairs would not be performed. No reasons were given for why the recall repairs would not be performed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2024 Kia Telluride. The contact received notification of NHTSA Campaign Number: 26V430000 (Seats); however, the part to do the recall repair was not yet available. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.

The cluster screen on my 2024 Telluride is BLACK when I turned it on today. No issues prior and turning the car off and on does not help. I cannot see my fuel gauge, speed, winshield wiper speed, tire air levels, what gear I am in nothing. I contacted dealer and they have heard of no issues and cannot get me in for repairs until at least two weeks. I feel this is very unsafe since I am not sure of my speed or my fuel level! There was no warning whatsoever, just a black screen.

The contact owns a 2024 Kia Telluride. The contact received notification of NHTSA Campaign Number: 26V430000 (Seats); however, the part to do the recall repair was not yet available. Additionally, the contact stated that the vehicle experienced a failure to start. The contact charged the remote battery pack, and a technician jump-started the vehicle at the residence. While attempting to schedule an appointment with the dealer, the contact was informed that the recall repair could not be completed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that parts were anticipated to be available by the end of August 2026. The failure mileage was approximately 34,000.

I am submitting this complaint regarding a serious safety concern involving my Kia Telluride and the recalled front power seat motor/fire hazard. We are parents of three children, and this vehicle is used to transport our family. We are extremely concerned about the potential for a vehicle fire caused by the defective seat motor and the fact that the issue has not been adequately remedied. Kia has previously issued a recall addressing the potential for the front power seat motor to overheat, melt, and potentially cause a fire. Despite the previous recall and attempted remedy, Kia has now issued another recall concerning the same or substantially similar safety issue. This raises serious concerns regarding the effectiveness of the original remedy and whether affected vehicles were actually made safe after the initial recall repair. According to information from NHTSA, vehicles affected by this issue have experienced incidents involving melted seat motors and seat fires. NHTSA has also advised owners of affected vehicles to park outside and away from structures because of the potential fire risk. As parents of three children, we find this particularly alarming. A vehicle fire is an extremely serious safety hazard, and the possibility of a fire developing in or around the seating area presents an unacceptable risk to our family. If a fire were to occur while our children were passengers, evacuating three children from the vehicle could be extremely difficult and dangerous. Our concern is not simply that the vehicle requires a repair. Our concern is that a known safety defect has already been subject to a recall and remedy, yet the safety issue has apparently continued or required another recall. Consumers who complied with the original recall should be able to reasonably rely on the manufacturer and its authorized repair facilities to have corrected the safety defect. 2024 Telluride 5XYP3DGC6RG524189

SUBJECT: SAFETY RECALL DENIAL APPEAL: Pinched Seat Harness Fire Hazard - 2024 Kia Telluride VIN: [XXX] KIA case #:XXX TO WHOM IT MAY CONCERN, I am filing an urgent safety appeal regarding a refusal by my local dealership to repair a severe fire hazard on my 2024 Kia Telluride. This vehicle is experiencing the exact failure mode detailed in federal safety recalls regarding the front passenger power seat wiring. The dealership has denied coverage by claiming rodent damage. However, the official photograph provided to me by the dealership’s own service department completely disproves the claim and confirms a manufacturing/design defect: 1. CLEAR MECHANICAL FLATTENING: The first wire in the harness is severely flattened and shows distinct mechanical abrasion and rubbing marks across its surface. The insulation is pressed flat, which can only happen under the immense pressure of the moving metal seat frame or track. 2. ELONGATED CUT AND SHEARED: The second wire directly behind it features a clean, continuous one-inch cut where the rubber insulation has been completely stripped away exposing the live circuit. 3. NO BIOLOGICAL EVIDENCE: There are no jagged chew marks, frayed insulation fibers, nesting materials, or pest droppings anywhere in the area or vehicle itself. This is an undeniable case of the seat mechanism pinching, rubbing, and exposing the wiring harness during normal operation, leading to a direct short circuit and blown fuses. Leaving a live, exposed wire beneath a moving power seat presents an immediate thermal and fire risk to my family. I requested that Kia Corporate immediately override this dealership assessment and to dispatch a Field Technical Specialist if necessary, and authorize the complete replacement of the damaged wiring harness under the active safety recall and factory warranty. They also wanted to repair this wire by using liquid rubber, which is totally unacceptable and I refused. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (