2022 Kia Telluride

The contact owns a 2022 Kia Telluride. The contact stated that while driving 70 MPH, the steering wheel failed to turn in the intended direction. The auto cold error message was displayed. The contact stated that the steering wheel violently jerked back and forth three times. The vehicle was driven to the shoulder of the road and turned off. The contact stated that while attempting to start the vehicle, the vehicle started. The contact stated that the error code "Auto Cold" was displayed. The vehicle was taken to the dealer; however, the failure was not duplicated. The vehicle remained at the dealer for three weeks for a diagnostic test. The contact stated that in 2024, there was an unknown recall for the front drive shaft. The recall repair was performed in 2024, and the vehicle was inspected at the time and passed the inspection. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 61,000.

On January 28, 2026, I brought my vehicle to Kia of Fayetteville for brake pads, rotor replacement, and brake fluid service. I paid approximately $900 for these services and was provided a dealership loaner vehicle. Upon entering the loaner vehicle, I discovered a loaded firearm inside the vehicle as I was gathering my items. The firearm’s serial numbers appeared to be scratched off. Law enforcement was immediately notified. No apology, acknowledgment, or remedial action was taken by dealership management. During this incident, the service manager, Alex Prat, acted in an aggressive, disrespectful, and unprofessional manner. Shortly after retrieving my vehicle, my husband who was driving the vehicle experienced a complete loss of braking ability. The vehicle was towed to another authorized Kia dealership, Southern Pines Kia, where technicians documented that multiple brake system components were improperly installed and/or unsecured, including missing or improperly fastened hardware. The vehicle was deemed unsafe to operate.

Infotainment screen is blank most of the time. Backup camera works intermittently. Dealer confirmed head unit failure and stated software updates cannot be performed. Quoted approximately $7,500 for full replacement. Issue has been occurring for over two years, beginning while vehicle was still relatively new. Creates unsafe reversing conditions due to unreliable federally required backup camera display. Dealer classified as infotainment module failure. No recall issued despite widespread owner reports of similar failures.

The contact owns a 2022 Kia Telluride. The contact stated that while operating the vehicle, the front driver's side seat belt buckle failed latch immediately, causing the seat belt warning to activate. The contact also stated that while driving at an undisclosed speed, the front driver’s side seat belt buckle unlatched unintendedly, causing the seat belt warning to activate. The vehicle was taken to the local dealer, who diagnosed that the seat belt buckle was inoperable and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The manufacturer was notified of the failure. The failure mileage was 68,000.

Upon starting car, digital odometer cluster is blank. While the cluster is down, the gas tank cap is also unable to be opened. In researching on Google/kia forums, the fix has been to turn off the car, lock the doors and then unlock and restart the car. This is a 2022 and has happened approximately six times since purchase, the most recent time being today’s date again, the Kia forum suggested fix worked to remedy the problem today. Unable to “log these” with the dealership, unless it is brought in for service, but as the online remedy works, no service appointment is needed and therefore cannot on the spot replicate the issue as it randomly occurs. Unaware that these incidents could be logged on this site to establish potential patterns outside previous recalls for same issue.