2022 Kia Telluride

Sunroof / moonroof failing close. Driving on roads / high speeds exposed to the elements for a moonroof that will not close leaving me and my family in danger when its our only vehicle and means of transportation. Has the problem been reproduced or confirmed by a dealer or independent service center? - Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - No

When turning the vehicle, say on to another road and not coming to a full stop, when you accelerate it doesn't want to accelerate, you press the pedal down gradually until all of a sudden it jumps to 2 or 3000 rpms and goes. Previously when we had this issue it was the AWD coupler that was fixed 1 to 2 years ago. My vehicle was inspected just before my warranty was up at around 98000 miles, I waited 8 hours for them to tell me they couldn't recreate the issue, I got in the vehicle and went to leave and had the same issue, turned around had their Lead Technician Zach ride with me and recreated the issue for him, he acknowledged that when I was accelerating the RPMs were not increasing, they kept my vehicle another 5 days after stating the first day they had to open a case with the Tech Line and do a flight diagnostic, after very poor communication over those days and the dealership telling me that the Tech line said if they couldn't recreate it there was nothing they could do, I finally called the Kia Customer Care line to ask for the Case number, the Kia Customer Care line stated that no where in the case did it state a Technician went on a ride along with me and experienced the issue and they also stated that Kia Tech line did not tell them there was nothing more they could do they asked them to keep trying to recreate the issue, eventually after having the vehicle for 6 days I finally had to go get my vehicle back. After 6 days of poor communication and no resolution. I have researched online regarding this issue as well and I am not the only one who has experienced this issue in this vehicle.

Engine rapidly burning oil. Had oil changed as Manufacturer's recommendation, but after exceeding the 100,000 mile warranty and having been 7,000 miles since the last oil change the engine threw a rod and the car stopped while i was driving it. Was told by the Kia Dealer (Fitzgerald Kia in Annapolis) that I needed a $10,000 engine replaced. I am currently working with a lawyer to address this concern.

I am reporting a spontaneous sunroof glass failure involving my 2022 Kia Telluride. While driving at normal highway speed, I suddenly heard an extremely loud bang that sounded like an explosion or gunshot. I did not see or hear any object strike my vehicle before the incident. After safely pulling over, I discovered that the panoramic sunroof glass had shattered. The glass appeared to have blown upward and outward from the vehicle, and by the time I stopped, most of the glass was already gone. There was no prior damage, cracking, or warning that the sunroof was compromised. The failure occurred unexpectedly and created a significant safety hazard due to the loud noise, the potential for shattered glass to enter the passenger compartment. I had my 14 year old daughter with me. I man diagnosed with anxiety and ADHD and this had severely affected me because I was the driver and it occurred while operating the vehicle. Luckily, I had the shade closed, because that could’ve been really bad. At the time of the incident, the vehicle had approximately 91,000 miles. I am requesting that this incident be documented and evaluated as a potential safety defect, as I understand other Kia Telluride owners have reported similar spontaneous sunroof failures.

The vehicle has suffered a total failure of the audio output system/amplifier. While the central infotainment screen visually illuminates and functions correctly, there is zero audio output across all speakers and inputs. The failed component is currently in the vehicle and is available for inspection upon request. Because there is no audio output, all voice-activated, hands-free Bluetooth calling and audible turn-by-turn GPS navigation cues are non-functional. Operating the vehicle safely over long distances or in traffic is compromised because utilizing navigation now forces the driver to physically look away from the road to read visual maps on the screen, creating an immediate, severe driver distraction that puts my family and other motorists at risk. The total audio failure was officially diagnosed and confirmed by an authorized Kia dealership service center. The dealership verified that the system outputs zero sound and stated that the entire multimedia/audio control assembly requires a complete replacement. The component has been inspected and diagnosed directly by authorized Kia dealership service technicians, and an official corporate case has been opened with Kia America for a goodwill escalation. There were no warning lamps, error messages, or preliminary symptoms prior to the incident. The audio output system failed suddenly and completely without warning, while the visual dashboard screen remained active.

I was driving the vehicle and came to a stop sign. When I accelerated to turn and drive what was a steep windy downhill Road my car jerked some and the check engine light battery light and oil light came on the dash when I went to push the brakes they went all the way to the floor and the car did not stop. I continued to try the brakes and had to use the emergency break to pull up and down to stop and drive up on a hill to not crash into other vehicles I have my vehicle at Kia and they are claiming there is absolutely nothing wrong with the vehicle and I am to pick it up and leave the lot. They have not offered a loaner car or shown any concerns of my safety leaving the lot. I have asked for it to be in writing, but my car is safe to leave and they are not doing so this has caused major anxiety and PTSD to even begin to drive myself and my children are very shook up over this.

This is a follow up to the above referenced case #XXX This has been reported to the Attorney General’s Office and they have requested that I send along the following information to your office. I purchased a 2022 Kia Telluride approximately 2 years ago. At the time, I also purchased a 100,000 mile extended warranty from KIA. The cost was $3,200. Since owning the vehicle, I have had a problem with the heating system. I contacted the Balise KIA dealership, West Springfield, MA where the car was purchased to have the heating system checked out. It is still not working correctly! The most recent attempt by KIA to fix the heat was 2/2/26 and was not successful. KIA stated “there is no fix”. Please refer to invoice #XXX. Driving a car with little or no heat is unacceptable. I was told that if there ever was a fix, the warranty would cover it. I was also charged a diagnostic fee of $159.95 which I paid, but did not agree with. This fee is charged if a customer decides against having the work done, which I agree with, but in this case, I wanted the work done, but they couldn’t do the work because there is no fix. If there was a fix, the warranty would have covered it. I feel this problem greatly reduces the value of this vehicle and some kind of resolution should be reached. I am [XXX] old and driving a vehicle that has little or no heat is not only uncomfortable, but unhealthy. I’ve been paying close attention to the heat when I’m in the car. It seems to work ok above 30 degrees, but below 30 degrees it doesn’t work properly. Thank you for your time and I await your response [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

After a long winter in northern ILLINOIS, we had a 70’ afternoon and I tried to open my sunroof and it stopped working. I heard a crunching sound and tried to reverse it and that may have made it worse. It had been working fine in the fall months September and October when I last used it. It did not cause a safety issue. No one was at risk. I’ve taken the car to the closest KIA dealer to me . Castle KIA in McHenry IL. The Kia dealer gave me an estimate on cost . There was no warning signs of it being broken until it actually happened.