2021 Kia Telluride

A small foreign object hit our windshield and created a small chip on our brand new 2021 Kia Telluride (bought in April). When the repair company (that was sent out by insurance) came out repair the small chip the windshield cracked even further when the technician put pressure on the chip to repair which is now resulting in a full replacement.

I was driving my car at about 35 mph when suddenly the window in the rear door behind the driver's seat exploded, crumbling into countless pieces and shards. I saw nothing hit the window. I called Murray Kia in Conshohocken, PA, today, who said he could do nothing to replace the window. He also tried to refute my statement that the glass pieces had left about a dozen scratches in the paint. He had no idea what kind of glass Kia uses in these windows, despite the fact that he is David Murray, owner of the dealership. I believe this to be a safety issue and that Kia needs to correct their manufacturing processes. Tempered glass should not shatter unless defects develop during manufacturing and/or installation. Attached below are picture of the window frame with small pieces of glass to show that the glass is missing. We wrapped the window in plastic until the glass can be replaced.

WINDSHIELD GLASS ISSUEs Purchases Telluride 5/23/21 First chip on drivers side (lower area) repaired 5/25. Slightly visible. Second chips (2) on passenger side (lower area)-medium chips with some spidering: repaired 6/23 but still visible. Third chips (2) center windshield below the rear view mirror-large and spidering. Very visible and right near sight lines. To big for repair. Requesting replacement 7/24. Waiting for confirmation to replace. Safelite Auto Glass has been very responsive and do a nice job on all repairs. Did mention to Mark Kia in general conversation about glass issues. I was told not covered under warranty. I will be back to Mark Kia this week for oil change and will mention to them again. The safety concern is that this has all happened within 2 1/2 months of owning the brand new vehicle. The constant repairs and concern about driver and passenger safety is disheartening. My request it so see if this is ‘normal’ or an ongoing issue with Tellurides? The expensive replacement and interruption to driving is also a concern. I have replaced 1 windshield in my many decades of driving and find these windshields may be defective in design, angle and thickness. Please check into this safety concern. Thank you.

This car is very dangerous to drive at night particularly when making turns. There is a total blackout when turning on darker roads. Obviously test drives are done during the day so you wouldn't notice this problem. After reviewing a Telluride Forum this was apparently a problem on the 2020 vehicles that has not been addressed by Kia. Some members of forum have suggested switching front headlights out to LED but that is not a good option as I live in an area where visibility can be made worse with LED when snowing. Had I been aware of this problem never would have purchased this car. Very scary to drive at night.

I'M REPORTING A FUEL TANK FAILURE WHERE FUEL STARTED LEAKING FROM THE SEAL OF TANK (see photos). MY SAFETY & SAFETY OF MY KIDS WAS PUT AT RISK, AS THIS COULD HAVE LIKELY CAUSED A FIRE.THE VEHICLE WAS INSPECTED BY THE DEALER WHO CONFIRMED & STATED THAT THE SIDE OF GAS TANK DEVELOPED A HAIRLINE CRACK ABOUT 1-2 INCHES (see dealer photo) FROM A ROAD HAZARD CAUSING IT TO LEAK A DROP OF FUEL EVERY 10 SECONDS, THIS CREATING A POTENTIAL FIRE/EXPLOSION HAZARD. THOUGH FUEL LEAK PROBLEM IS CONFIRMED BY THE DEALER, THEY ARE TRYING TO PUT BLAME THAT AN OBJECT CAUSED A STRIKE AND CREATED THE CRACK. HOWEVER, FROM THE PHOTOS TAKEN BY ME, CLEARLY SHOWS LEAK COMING FROM THE SEAL WITH NO SURROUNDING SURFACE DAMAGE. I'M UNKNOWN OF TIMING WHEN THIS PROBLEM OCCURRED BUT NOTICED THIS ISSUE INTO 5 MONTHS AFTER PURCHASING THE VEHICLE FROM THE DEALERSHIP. THE VEHICLE WAS PURCHASED BRAND NEW, FIRST OWNER. I BELIEVE THIS PROBLEM OCCURRED DO TO MANUFACTURING DEFECT (POSSIBLE DUE TO EITHER POOR CONSTRUCTION OR PRESSURE OF THE SINGLE ONE BAR HOLDING THE TANK IN PLACE). THE GAS TANK ONLY HAS ONE BAR IN THE MIDDLE HOLDING THE ENTIRE UP THE TANK, THIS COULD HAVE LIKELY CAUSED THE CRACK DUE TO PRESSURE WITH CONSTANT USAGE OF VEHICLE. AS STATED PRIOR, THE VEHICLE PRESENTS WITH NO HIT OR INCIDENT, SO UNLIKELY TO HAVE THIS HAPPENED DUE TO DAMAGE. DEALER DENIES ISSUE COULD HAVE BEEN A DEFECT AND STATES DUE TO A CRACK FROM ROAD HAZARD, AGAIN THERE IS NO IMPACT/HIT MARKS ON THE SURFACE OF TANK OR NEAR CRACK. IN ADDITION, NO WARNING LAMP OR MESSAGE CAME ON TO NOTIFIED ME OF THIS POTENTIAL TREAT. THE DEALER MECHANIC & SUPERVISOR WAS MADE AWARE OF THIS. I AM CONCERN ABOUT THE SAFTEY OF THIS VEHICLE AS IT CAN BE A HAZARD & THE BEGINNING OF SERIES OF COMPLAINTS AGAINST THIS PARTICULAR MODEL OF KIA CAR, AS EVIDENT FROM OTHER KIA MODELS WHERE THE FUEL TANK WAS REPORTED LEAKING AS WELL. PLEASE MAKE AWARENESS TO THIS POTENTIAL PROBLEM FROM THE KIA TELLURIDES , AS THIS IS A NEWLY MANUFACTURED VEHICLE.

I DROVE MY BRAND NEW TELLURIDE OFF THE LOT WITH APPROXIMATELY 12 MILES ON IT. ABOUT A MONTH AFTER HAVING IT I NOTICED THE FOLLOWING: WHEN ENTERING A HIGHWAY FROM ABOUT 20-25 MPH, THE VEHICLE WOULD NOT GRADUALLY ACCELERATE ALLOWING ME TO ENTER THE HIGHWAY. AS I CONTINUE TO PRESS THE ACCELERATOR PEDAL THE RPMS WOULD EVENTUALLY JUMP UP AND THE VEHICLE WOULD LAUNCH ITSELF FORWARD. REACHING 5000-6000 RPMS. WHEN I LET OFF THE ACCELERATOR THE ENGINE WOULD DOWNSHIFT SIMILAR TO A MANUAL TRANSMISSION AND WOULD JERK AS IT CHANGED GEARS AND THE RPMs DECREASE. ADDITIONALLY, WHEN CREEPING IN TRAFFIC I NOTICE JERKY AND HESITATION FROM THE ENGINE/TRANSMISSION. THIS IS QUITE DANGEROUS AS ONE TIME IT ALMOST LAUNCHED ME INTO THE BACK OF THE VEHICLE IN FRONT OF ME. MERGING ONTO A HIGHWAY IS ALSO QUITE DANGEROUS AS I AM NOT CONFIDENT THE VEHICLE WILL ACCELERATE WHEN I ATTEMPT TO MERGE. I HAVE TAKEN IT TO A DEALERSHIP AND HAD THE TECHNICIAN DRIVE IT AND HE CONCURRED THAT THERE IS A PROBLEM. THE DEALERSHIP HAS TRIED WORKING WITH THE MANUFACTURER BUT TO NO AVAIL AFTER 3 MONTHS. NOW THE DEALERSHIP WON'T EVEN CALL ME BACK. THE DEALERSHIP, VIA THE RECOMMENDATION OF THE MANUFACTURER, HAS RESET "ADAPTIVE VALUES" AT LEAST 3 TIMES, BUT THAT DID NOT FIX THE PROBLEM. THERE ARE NO WARNING LIGHTS OR MESSAGES OF A PROBLEM. WHILE QUITE NOTICEABLE, THIS PROBLEM IS EVEN MORE NOTICEABLE WHEN IT IS IN SPORT MODE.