2021 Kia Telluride

CATASTROPHIC FAILURE TIMELINE (13 DAYS) XXX: Delivery taken at 105,439 miles.XXX: My boyfriend noticed a cloud of smoke from exhaust as I pressed the accelerator pedal to leave the parking lot. I didn't notice because it was almost dark outside when leaving. He didn't notice again so he didn't stop me and told me when we got home. XXX (Day 12): Check Engine Light (CEL) on. Dipstick found dry. 2 quarts of oil purchased and added. Which brought the level right above the L line. Sent texts to both salesmen (Freedom and Driveway). Went to work in [XXX]. XXX (Day 13): Got home with Odometer: 106,974. Plugged Code reader into the vehicle and got Code P0597 logged at 1:04 AM. Tried both salesmen again through texts, email and or call. Have yet to get a reply from either. XXX posted review updates on both of my previous posted reviews for Freedom and Driveway. Received my first response from the Driveway review team only. XXX rear brake pads had been cutting into rotors a few days prior. I had to purchase a tool and pads to replace. XXX Documented loss of an additional 4 quarts of oil across 4 dates. XXX subscribed to Kia connect and the app also detected issue fault code P0597. And at a later date the app detected a 2nd fault code P0598 which went away a couple days later. May 14th finally got a hold of Justin Grable (GM Freedom) to discuss options. XXX trade-in is only option being given to me. DOCUMENTED DEFECTS & ROOT CAUSE Code P0597 (Thermostat Heater Control/Open): An electrical/mechanical failure that caused internal engine "hot spots." Engine Failure: Pre-existing piston ring tension loss causing catastrophic oil consumption (1 quart/wk). Consequential Damage: Chronic oil burning will poison the Catalytic Converters and foul all Oxygen (O2) Sensors. As of XXX my vehicle is now consuming 1 qt/day. ac is not working and now giving me 6 codes for engine light. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The Telluride was parked in my driveway on a hill. When the car was started by pushing the ignition all of the lights on the dash panel started flashing. The car was shifted into reverse to back down the driveway however the brakes didn’t work. We captured this on video via CCTV footage. You can see the vehicle reversing and the brake lights are on as the pedal was pushed but not responding. As the vehicle went on to a lesser slope it slowed some but was about to crash into my neighbors home when the parking brake button was pushed and the vehicle came to a stop. The evening prior when starting the car on a flat surface the lights all flashed upon starting but the vehicle had operated normally.

The contact owns a 2021 Kia Telluride. The contact received notification of NHTSA Campaign Number: 26V430000 (Seats). The contact was concerned about a vehicle fire. The local dealer was contacted, but the vehicle was not diagnosed or repaired due to parts being on back order. The manufacturer was not contacted. The contact had not experienced a failure.

Constant jerking and shuttering when accelerating/shifting gears. Oil consumption done last year as dealership thought it was engine related. Engine replaced. Problem continues. Fuel in MAP sensor. Continued shuttering at acceleration, shuttering at parked idle, shuttering at braking idle, engine stalls at red lights but car stays on. When car is started, exhaust is pushing out gusts of strong fuel smell and sputtering little puffs. Replaced engine, MAP, upper intake gaskets, spark plugs, cleaned throttle body, battery. Wiper pauses mid wipe (in driving view) when in intermittent setting and when turning them off.

The contact owns a 2021 Kia Telluride. While the contact’s wife was driving approximately 60 MPH, the sunroof was open, and there was a loud sound coming from the sunroof, and metal pieces flew off the vehicle and fell inside the vehicle. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle was out of warranty. The failure mileage was approximately 75,833.