2021 Kia Telluride

The contact owns a 2021 Kia Telluride. The contact stated that the passenger’s side drive shaft boot was leaking. The steering and mileage were affected by the failure. While making a turn, the steering wheel was readjusting. The accelerator pedal was depressed; after the pedal was released, the pedal jerked. There were no warning lights illuminated. The vehicle was taken to the local dealer, who confirmed there were no open recalls associated with the VIN. The brakes were reprogrammed. The vehicle was diagnosed, and it was determined that the front boot was leaking, and the axle and tires needed to be replaced, and an alignment performed. The vehicle was not repaired. The vehicle was taken to another local dealer, Kia Mentor (9090 Mentor Ave., Mentor, OH 44060); who provided the same diagnosis. The vehicle was not repaired. The manufacturer was contacted and confirmed there was no warranty coverage on the vehicle. The BBB was contacted and the Attorney General. The approximate failure mileage was 81,000.

On [XXX] my vehicle had a collision warning signal, then tire pressure, then brake lights and entire dash instrument panel. I parked the vehicle, then later in the evening test drove it again and the panel lit up again, in addition to the loss of the speedometer, tachometer, gear display, and drive mode display, so I immediately drove it to Courtesy Kia in Altoona, PA. On 4/18/25 Wendy Giordano of Courtesy Kia confirmed vehicle intake Courtesy Kia reset codes and was unable to replicate or diagnose a repair. The vehicle was returned on 4/23/25 despite my expressed concerns over safety. On [XXX] the vehicle again displayed the collision warning and the instrument panel lit up again, in addition to the loss of the speedometer, tachometer, gear display, and drive mode display. I got off the highway and limped the vehicle closer to my home, stopped for a brief time, and proceeded the three miles to the dealership. In this time I lost power steering, and eventually brake lights and turn signals within 1,000 feet of the dealership and was nearly collided with in front of the dealershipOn 5/12 I continued to ask status and request a loaner with no adequate follow up. I was bounced between JT, Tyler and Wendy Giordano my service advisor. Around 5/22 I called in requesting an update and was put on the phone with the service tech to describe my issues On 6/6/25 John from courtesy ford left a 2 minute long rambling voicemail, 6/3 he said he received a fax. He said he spoke to service department and I could drive the car, that I could be driving the car now. "he wasn't sure what was going on with it" They've driven it and can't find anything. Kia is looking at video, service rep there on Tuesday and find nothing wrong. I think, how long and haven't had it long. Suggest you "just drive it, I don't know" In addition I've followed up with numerous emails and calls to determine course of action and repair and haven't had a productive repair plan. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.

The front wiper blades get stuck when in use. This most often occurs when they are at their upper most point, but happens in a lower position as well. I had a previous issue where the left blade components had to be replaced because of stripped nuts/gears. This does not appear to be the same issue. I’ve taken it to the dealer and to another mechanic, neither of who could recreate the problem. This is quite dangerous as it impedes my visibility while driving in precipitation. The other issue is with buttons on the steering column that either do not work or miscommunication. This has been repaired/replaced but with the same issue.

As I was driving down the highway in the rain, my check engine light came on and I was unable to accelerate my vehicle over 30mph and the speedometer stopped working. I was turning onto the road I live on, so I was able to make it home. I then shut my car off and turned it back on about 5 minutes later, and that issue was no longer happening. I had an upcoming appointment for an oil change at a Kia dealership, so I told the dealership about the issue. They told me that they hooked their computer up to the car and it was showing that there weren’t any issues showing and the only way that they would be able to see that there was an issue is if the vehicle was brought in while it was malfunctioning. Also, the mirror function on my vehicle where the side mirrors fold/unfold when locking/unlocking the vehicle, the mirror(s) don’t fold/unfold every time I press the lock/unlock button on m key fob. Another issue, my windows don’t roll/unroll when I try to use that function. I can sometimes roll the front window up/down while the rest of the windows won’t roll up/down. I then have to shut my vehicle off, open the driver door, then turn the vehicle back on. Sometimes the windows will work, sometimes they won’t. It’s an ongoing issue.