2021 Kia Telluride

I recently pressed the button to open the sunroof, and it only retracted a few inches before I heard a loud noise. The sunroof stopped, and simply would not go any further. Thankfully, the vehicle is garaged at home (I was stationary and heading out when this occurred), but with Kia topping the list of most stolen vehicles, along with unpredictable weather, I'm sure you can understand why I was concerned about leaving my sunroof open!  After doing some research online, I found that this is a known problem with Tellurides. I took my car in as soon as possible for service to figure out what was wrong. Unfortunately, I was given an estimate of approximately $4,000 to repair. I purchased the car from Fred Anderson Kia of Raleigh, and took it to the same dealer for service and to report the issue. Video provided from service appointment: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

1) What component or system failed or malfunctioned, and is it available for inspection upon request? The panoramic sunroof assembly — specifically the sunroof panel and its track/mechanism — failed. The sunroof panel came off its track and damaged related components (e.g., guide rails/wind deflector arms). The damaged sunroof and broken parts are available for inspection upon request. 2) How was your safety or the safety of others put at risk? The sunroof panel dislodged unexpectedly during normal use. This could have caused objects or glass to fall into the cabin or onto the roadway, presenting a risk of injury to occupants or other road users. Sudden failure of the sunroof mechanism also poses a distraction while driving. 3) Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. The dealership/service center inspected the vehicle and confirmed the sunroof panel was off its track and broken. (If the dealer refused to acknowledge it as a defect, state: “The dealership inspected the failure but did not classify it as a warranty defect.”) 4) Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle/sunroof was inspected by an authorized Kia dealership service department. (If applicable: “Insurance representatives were not involved.” / “Kia corporate has not inspected the vehicle.”) 5) Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps or dashboard messages prior to the sunroof failure. There were no abnormal noises or operational symptoms immediately before the sunroof panel disengaged from its track.

My stationary sunroof exploded with no Impact while driving. You can tell from. Photos the hole is inside to outside. This happened May 1st, I had it repaired with OEM glass on 5/10 and from day 1 after the repair had the shade vented to alleviate hot air getting trapped as they say they could be a factor. Well then it happened again today on Dec. 17th !! Something is wrong with either frame or the glass KIA is using !

On 11/01/2025, while traveling on the highway traveling at a speed of 80mph, my vehicle suddenly would not accelerate beyond 60 mph. I managed to exit safely, but this created a dangerous situation for both me, my daughter and other motorists . The next day, Firestone inspected the vehicle and informed me the engine contained zero oil—yet no oil light, check-engine light, temperature warning, or sensor alerts were triggered at any point. There were no visible oil leaks, suggesting internal oil consumption, which I had reported to Kia in October of 2024. On 10/21/2024, I paid $3,300 for a flywheel/ignition repair at a Kia dealership. When I dropped off the vehicle for that repair, I specifically reported abnormal oil consumption and requested it be checked. Kia did not diagnose or remedy the concern. The combination of: -Complete oil loss -No warning indicators -Sudden loss of power and inability to accelerate -Occurring at highway speed constitutes a critical safety defect. Drivers cannot take preventative action if the vehicle provides no indication of catastrophic engine failure until it is already occurring. This defect exposes drivers, passengers, and surrounding motorists to severe risk of collision or injury. Additionally, the dealership later provided a Carfax entry simple stating "car maintenance" on 10/22/2024. No record of what was repaired, indicating inaccurate or incomplete documentation. I am requesting that NHTSA: -Review this incident as a potential engine safety defect. -investigate whether other 2021 Kia Telluride owners are experiencing similar catastrophic oil -loss or lack of warning indicators. -Assess whether current recalls adequately address this failure pattern. -Determine whether an additional recall or investigation is warranted.

I tried to open the sunroof and it made a loud "popping" sound then would not close. I took it to the Kia Service center in SC (Fred Anderson Kia Greenville, SC)and the tech informed me this would be a $7000 fix. They also informed me to report this incident since they have also had numerous sunroof issues with this make and model. KIA also released a technical service bulletin " This bulletin provides information to perform a partial replacement of the sunroof wind deflector and mechanism arms on some 2019-2022MY Telluride (ON) vehicles produced from February 15, 2019 through January 19, 2022. The affected vehicles may experience the sunroof open/close operation inoperative and/or the sunroof wind deflector function inoperative. " A this is a known defect, this should be issued recall as it could result in sunroof glass break, causing injury to drivers, passengers.