2020 Kia Telluride

The contact owned a 2020 Kia Telluride. The contact stated that after getting off the freeway, the vehicle behind him informed him that there was smoke coming from beneath the vehicle. The contact pulled over and turned off the vehicle, and it caught fire. The origin of the fire was unknown. The location of the fire was the front of the vehicle and the contact stated that the fire extinguished itself. A fire department report was not available. The vehicle was towed to a tow yard. The contact had received notification of NHTSA Campaign Number: 22V626000 (Trailer Hitches). The manufacturer was not yet made aware of the failure. The approximate failure mileage was 80,000.

The vehicle lost both high beams randomly together. Shows indicater on dash but you can see lights do not get brighter. This is a huge safety concern for my wife and children not being able to see well!!!! We went to dealer and they quoted us $1800 for both new headlights and said warranty will not cover this! I’ve read it’s an issue across the board with these cats and it’s time Kia does something to fix it!

The high beams headlights no longer function correctly. Low beams work fine but when toggle the shaft from low to high- there is no change in visibility. I do feel like this is a danger to myself and my growing family because in some rural areas, visibility is very limited at night. Warning lamps did not appear before high beam failure. It began about 3 months ago and still running into issues. I have talked to my local dealership and with my warranty close to running out, I’m afraid I will have to replace both assemblies out of pocket.

In short, Kia is putting inferior rear self leveling shocks on at least their Telluride model with tow packages. We are one of many (per Kia blog posts) who have been forced to drive our vehicle for thousands of miles with ceased shocks. Kia has been aware of this safety issue since the model was released in 2020 but done nothing aout it. Then they're just replacing with the same inferior shocks, which I've seen from others posts are failing a 2nd time. We had our vehicle in several times before they finally agreed to replace (over 5K miles from 1st shop visit) ours, which did repair the issue, but it's the principle. Come to find out from multiple Kia employees, Kia makes their dealer repair shops jump through hoops to perform warranty work and why this took so long. I reached out to Kia corporate in the midst of this fiasco to see what they're doing about this and they told me ONLY the NHSTA could issue recalls (your site says otherwise), to which I replied "that's not acceptable". I also asked Kia corporate how in the world elderly or less driven individuals could navigate this, no response. They did offer restitution with a sign off for the issues, which I declined because all I want to do is help the next guy and hold Kia accountable. Kia needs to be exposed for their negligence on this issue and lack of proper customer service due to their ridiculous warranty policy and the mindset they've instilled into the minds of their techs to perform the bare minimum. I've attached my running notes with dates and the multiple repair docs to assist with the review of this issue. If you need more info please let me know!

High Beam issues. It started out with one high beam out, and I figured the bulb needed replaced. When I looked into it, I learned the low beam and high beam share a single filament bulb. Later on, the high beam seemed to work again. And now it is not working again. Apparently it has to do with the mechanical "curtain" inside the housing that everyone is having issues with.

One day with approximately 58,000 miles on the car it would not start. No warning lights had appeared prior to not starting. The car was towed to a Kia dealership. They claimed there was no oil in the car. Kia refused any warranty work and the dealer filled with oil and said everything was fine. Three weeks later the car stalled at highway speed in a dangerous situation on the highway. Again no lights were present until the stall. The car would not restart and was towed back to the dealership. The dealer says Kia is refusing to cover under warranty and claiming the car was not maintained unless I can find every oil change receipt from purchase. They want to disassemble the engine and have me be responsible for the cost to prove I did not maintain the car which makes no sense. Kia does not accept any responsibility and fails to see the seriousness of the car stalling at speed on a highway three weeks after they did nothing to properly diagnose and fix the issue.