2020 Kia Telluride

The car has stalled numerous times on the roadway while driving. The issue has been identified as an oil consumption issue. There was no low pressure warning light or other warning indicating that there is an oil pressure issue or any other early warning of an engine stall. The dealer has indicated that a complete engine replacement is required to correct the problem. Based upon research, there has been a significant amount of complaints pertaining to this issue. This same oil consumption and engine stall issue was part of a Class Action settlement by KIA, however this particular KIA model was not covered in the litigation.

Vehicle experienced significant drivability issues including shaking/clinking at speeds over 50 mph, check engine light, and reported two-cylinder misfires. Engine oil level was critically low, not registering on the dipstick, requiring approximately 2 quarts added to continue driving. An independent mechanic inspection found excessive oil in Cylinder 2 and assessed that oil was likely leaking past the piston rings and burning, recommending a bottom-end rebuild or engine replacement. Kia dealership (Sunset Kia) inspection subsequently found a score mark in Cylinder 6 and two external oil leaks (oil pan gasket and oil filter housing). Kia approved goodwill repair of the external leaks only, after which I was instructed to drive approximately 1,000 miles for a follow-up oil consumption test. After that period, the dealership confirmed the engine was still consuming oil beyond the external leaks. Kia Corporate took approximately three weeks to review a goodwill request for engine replacement, ultimately denying it. During this three-week period the vehicle remained at the dealership, and I incurred over a week of out-of-pocket rental car expenses due to no loaner vehicle being available and no transportation assistance offered. The vehicle has fewer than 100,000 miles. I am concerned this reflects an internal engine defect (oil consumption/piston ring or cylinder wall issue) affecting the vehicle’s safe operation, given the drivability symptoms (shaking, misfire, near-zero oil level) that initially prompted this investigation.

The factory-installed driver/passenger side LED headlight assembly suffered a sudden, total internal electrical failure while driving at night, causing an immediate loss of forward visibility and creating a severe crash hazard. This is a known, systemic manufacturing defect affecting premium trims (SX/SX-Prestige) of the 2020 Kia Telluride. The housing seals degrade prematurely, allowing condensation to become trapped inside the unit. This moisture corrodes the internal circuit boards and shorts out the electrical modules, completely disabling the high beams, low beams, and running lights. Because these LED units are entirely sealed, they cannot be serviced or repaired by changing a bulb; the entire expensive structural component must be replaced. Kia is fully aware of 2020 Telluride headlight failures and issued Safety Recall SC299 (NHTSA Campaign 24V148000) to address them. However, Kia arbitrarily limited that safety recall to lower trims utilizing halogen assemblies. Premium trims utilizing LED assemblies are experiencing the exact same catastrophic loss of nighttime illumination due to internal electrical failures, yet owners are being forced to pay out-of-pocket to fix an inherent safety defect. The NHTSA needs to mandate that Kia expand Campaign SC299 to include all 2020 Telluride trim levels equipped with LED headlight assemblies before this widespread visibility failure causes a fatal nighttime collision.

I bought my vehicle used around 62,000 miles, I was the second owner. Around 90,000 miles my vehicle suddenly stopped driving. There was absolutely no signs of issues prior to this event. I had it towed to the Kia dealership where they recommended an entire engine replacement, but assured me I was outside of warranty. I did not pay for extended warranty so I decided to take it to an independent mechanic who informed me there was a missing internal pin. This mechanic felt certain this was a manufacturing issue. He was able to repair multiple components without replacing the whole engine and the vehicle was drivable again. Now at 122,000 miles the vehicle had the same exact issue occur. I have owned this vehicle for less than three years and have had engine failure twice. After researching online there are many people who have experienced the same exact issues and probably thousands more who were not vocal about it. This is absolutely a manufacturing problem with this vehicle and it deserves to be addressed.

**1. What component or system failed or malfunctioned, and is it available for inspection upon request?** The engine failed catastrophically and caught fire while I was driving. The vehicle was towed to the Kia dealership, where it remains available for inspection upon request. **2. How was your safety or the safety of others put at risk?** The engine suddenly caught fire while I was driving, creating an immediate risk of a serious crash, injury, or death to me, my passengers, and other motorists. I had to pull over immediately, and the fire department responded to extinguish the fire and ensure everyone's safety. **3. Has the problem been reproduced or confirmed by a dealer or independent service center?** Yes. The Kia dealership inspected the vehicle and confirmed that the engine has failed and requires replacement. However, they attributed the failure to "engine wear and tear" despite the vehicle having only approximately 111,000 miles and having been regularly maintained according to Kia's recommended maintenance schedule. Two months before the failure, the same dealership repaired an engine oil leak, and they have been unable to explain why the engine failed and caught fire. **4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others?** The vehicle has been inspected by the Kia dealership. The local fire department responded to the vehicle fire at the scene. At this time, the vehicle has not been inspected by the manufacturer or any other parties. **5. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear?** Approximately two months before the engine failure, the engine warning light illuminated due to an oil leak. I immediately took the vehicle to the Kia dealership, where they repaired the oil leak at a cost of approximately $3,000. After the repair, there were no warning lights, messages, unusual noises, or other symptoms before

Purchased this car used in July of 2025 with 77,000 miles. When we went in for the first complimentary oil change at ~5,000 miles, there was no noticeable oil on the dipstick. The dealership continued with the oil change and advised us to come back every 500miles for an oil consumption test. We did this three separate times and each time we were at least a full quart low each time. It was determined that the engine needed to be replaced. Luckily for us, it was covered under warranty. Our engine was replaced with a remanufactured engine from Kia. When we asked if this problem was going to happen again, we were told yes, but with no timeline. We now have no idea what to expect with this “new, but used” engine and why we were never alerted to the car being low on oil before the first complimentary oil change. Concerns for the purpose of this report are the reliability of these engines and the oil level/pressure sensing system.

I attempted to open the moonroof on our 2020 Kia Telluride. When it opened, it was cockeyed and off track. I pushed the button to close it, and I heard a plastic piece break and the moonroof remained stuck open. I took this car to Kia of Olympia, Kia of St. Cloud and Horne Kia, all confirmed that the plastic parts that broke are related to to their issued TCB#BOD319. This is well known and frequent issue on 2020-2022 Kia Tellurides, where the plastic for the wind guard snaps off and gets lodged in the sunroof track. Even though this is a known issue with the Kia Telluride, they have declined to cover the repair cost, and we now must pay over $7,000 for an entirely new sunroof assembly.