2020 Kia Telluride

Sunroof malfunctioned on opening, went off the tracks and is now stuck in an open position. There were no obstructions causing the sunroof to be lifted and dislodged from the tracks. The integrity of the vehicle and its passengers are compromised due to being openly exposed to the elements. Risk of theft, further damage, and injury. Dealership unable to service the vehicle in a timely manner. Problem has been confirmed and inspected by an independent servicer. No warnings or other symptoms.

Wind deflector snapped on Sun roof causing. Sun roof to get lodged and get off track. Unable to close Sun roof now opening it to all types of weather. Safety issue not being able to close the Sun roof while transporting passengers especially children. Kia dealership aware and refusing to help. Wind deflector is a known issue for the 2020 telluride sunroof as found by the NHTSA bulletin on this defective part. Dealership refusing to help since out of warranty even though it is a known issue.

the center infotainment screen has turned green. sometimes a hazy green, othertimes almost a solid green which affects the back up camera system when you are trying to back up and not hit anyone or anything. I have brought to the dealership and they stated the head unit is defective and needs replacement. I elevated to Kia Customer Care and they stated that because it is out of the 36,000 mile warranty they would not help. I even stated that as car is not a newer car was not asking for a brand new unit, but asked if they would at least put in a cheaper re-manufactured unit due to the safety issue and they denied that as well. I am on the kia telluride forum and multiple other people are having this issue. this is a defective part and as it is related to a safety issue needs to be replaced and covered by KIA. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My 2020 Kia Telluride completely stalled on me on my way to work. The vehicle was not smoking and it seemed like it went on accessory mode. I had the vehicle towed to Kia Dealership in Perris to get it checked out and was told by Olivia that no codes were read when doing a diagnostic and that my engine seized. I had purchased an extended warranty through AGWS. AGWS reached out to me to request the vehicle service records which I emailed over as Subject: [XXX] to [XXX] Today March 21, 2024 we receive a call from Olivia stating that my warranty will not cover the cost as they're claiming that we failed to service the car. Our vehicle was services as advised and stated using the appropriate Synthetic oil. I was informed that they would be breaking down my engine to see where it went wrong as there were no codes read. They also stated I had to pay for the engine breakdown $200 per hour and it would most likely take 8 hours (According to Kia). Now, I've gone on many online forum and many people have experienced this problem with their 2020 Kia Tellurides all under 75,000.00 miles. I contacted Kia Corporate as well but that got me nowhere. I don't understand how these vehicles don't have a recall as of yet for these seized engines. I also don't understand how following the oil recommendations for oil changes is suddenly considered "Lack of service". No one is willing to work with me and suddenly it's my fault that I bought a faulty vehicle. Thank [XXX] I was able to putt to the shoulder of the freeway safely as this is my family vehicle where I drive with my [XXX] and [XXX] . Please investigate as it could be a possible recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Our vehicle was flagged for a service campaign recall for the power seat control switch and seat slide knobs. According to the service campaign, the power seat switch back cover can be dislodged resulting in an internal misalignment of the seat motor control switch in certain conditions. When taken to the certified KIA dealership for repair on this recall, we were told the service campaign recall ONLY applied to the passenger side front power seat. The dealership therefore only made the repair to the passenger side seat. Less than 6 weeks after this repair (in Nov 2024), we discovered the driver side power seat stopped functioning in the reverse position. We could move the left driver power seat forward, but the seat would not move backward. This became a significant safety issue as once a shorter person drove the vehicle, a taller person had no means to move the seat aft to safely allow sufficient space for legs/feet on the gas/brake pedals. All other seat position functions worked normal, except for sliding the seat aft on the driver side. It simply would not move aft. The car became unsafe to drive for taller individuals and we had to take it back to our dealership to repair at our cost. The KIA dealership verified the seat failed to move in the aft position and they replaced the driver side switch assembly. The recall campaign details seemed to match the symptoms we had on the driver seat; however, our vehicle VIN only correlated the campaign to the passenger side, NOT both seats. The KIA service manager informed us to contact KIA Customer Care as he felt both seats should have been part of the recall given our issues. KIA Customer Care took note of our issue, but said there is nothing they can do since the recall was only specific to the passenger side of our vehicle. We hope this issue can be resolved for future Telluride owners who may have similar problems given KIA would only repair (as part of the recall) the passenger side & not both seats.

OCTOBER 2024 Before the main incident Oct 2024, I started noticing slight changes in the way my KIA was operating: - Delayed response to accelerate when at a light - Tire sensors/ crash collision sensors - Lane assist pulling my off the road or into on coming traffic (random) - Intermittent Power loss while driving. - Lights not working properly. - High beams failed to operate in Sept and was told by Burlington WA KIA there was not a fix for the recall, while there for service/oil change. - Car going into parking brake when not activated. - When stopped in car is in drive, when starting to accelerate the car went in reverse causing me to hit a stump and partially tearing front bumper off. About a week after that incident I was driving home from store and car started randomly pulling car into oncoming lane. Thankfully there was not a vehicle at that time. Car then started having weird fluctuations with speedometer and dash info. Went from 24.7 miles to gal to 38 and kept jumping, experienced more instances of power loss while in drive. Then all of sudden dashboard went haywire. Whole dash lit up and was switching from different drive modes. I started noticing an electrical burning smell and smoke coming from hood. I pulled over not even a mile from home and started to pull everything important from vehicle. Think the car was on fire under the hood. After several minutes of accessing the situation and smoke dissipated, I decided to try and get car home. As I put car in drive it again went in reverse. I put car in park again and then drive and was able to proceed and limp car home. I parked car and took video of the dash light party and video of putting car in drive and it changing randomly. There still was an electrical burn smell on outside and in cab of vehicle. When my husband arrived home I tried to start vehicle to show him and it wouldn't start. So, he thought maybe the battery fried and took bat in to Napa and bought a new battery.

Continues to have issues with dealership to remedy/correct recalls. Have waited for 60+ days since recall remedy was initiated in August 2024 Headlights continue to be a hazzard and due to this we had unfortunate incident of a deer running out and inability to see in the dusk of 6am due to lack of head lights. This has caused immense hardship regarding finances and maintaining a job as we are down one car and Kia has not offered and:or received all parts for any repairs of the recall. Advised if we attempted to fix one recall (power seat) then our “ticket will be closed and you will need to pay out of pocket for the headlights”. However this is not consistent or within the regulations of Recalls and good faith attempts. I have already contacted an attorney to pursue legal counsel. I feel KIA will need to apologize and really earn trust from all consumers as Telluride has been an issue to this day, even newer models. Attached is Allstate claim of the incident on 10/18/24 AND attachments reflecting recall announcements via postal and several follow up appointments since remedy was offered, however no action nor diligence made to correct recalls or follow up as appropriately with us to keep us updated about parts etc. .

For the past year at least I've had check engine light come on and turn off before being able to get in for a diagnostic. Along with the entire engine shutting down while idling, parking, turning. Whole electrical system failure. Can't move the steering wheel. Have to restart the car and it takes a few tries. Sometimes the car will be off and will not start back up for a while.