2018 Kia Sportage

Kia motors is at it again, my Disabled Husband took car in twice to Dealer, who is licensed to sell and fix your vehicles , promised loaner car, on fixed income, fighting Cancer, see attached documents, emails from KIA, been going on 7 years, first Soul now Sportage. COURTESY KIA OF BRANDON , months BACK came to our home and allegedly did the LATEST RECALL ON FUSES, thought that was done, Courtesy KIA of Brandon told my husband NO OUTSTANDING recalls, now KIA writes and states needs to be done? Who is keeping records. We had kids put on couple years ago, then car went into limp mode almost got my husband killed. Kia had our car towed, brought loaner. WE CANNOT afford rental. That was halfway repair with ext on wiring harness???, now lights on dash going on and off. See attached, KIA could care less and now, we were lied to? The person they sent didn't repair the Fuses? Kia paid the Government a fortune in fines but the Defective car owners are always in danger and always getting the run around. [XXX], Mr. [XXX], plz excuse spelling. Even [XXX] from Safety Organization says these cars need to be off the road. Our car is malfunctioning, and we were blatantly lied to is RECALL ON FUSES? REPAIR. SENATOR [XXX] HELPED WITH THIS, we need someone to step up. [XXX] and [XXX], see all documents going back to 2015. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

This Kia Sportage's alarm system does not go off when the passenger front window is broken. My car was broken into and the youth stripped the steering column and was able to start my car without needing the key nor having the key within the vehicle. This is a security issue and allows the vehicles to be easily stolen. These safety issues should be address and fixed immediately by Kia. The federal government should also hold Kia responsible for the spike in stolen vehicles across the U.S. seeing they know about the issue but have done nothing to fix it. The vehicle was then crashed and left running by the youth. I have included the estimate from Progressive to get it fixed.

The contact owns a 2018 Kia Sportage. The contact stated that while driving a knocking noise was suddenly present coming from the engine and warning messages were present on the dashboard display before the vehicle stalled. Later while attempting the start the engine a burning odor and smoke were present coming from the engine compartment. The engine was turned off and the smoke dissipated. The cause of the failures was not determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 86,000.

Intermittently, the car’s transmission slips out of gear completely, around 30-40 MPH. It gets back into gear after a few seconds. At times, it has presented a safety risk especially when attempting to merge on a highway in a short merge lane. When the slipping occurs in this situation, the car no longer accelerates and merging into traffic becomes very problematic and increases the risk of a rear end collision, putting me and my passengers at risk as well as a risk to others The problem has not been reproduced or confirmed by the dealer. It started occurring immediately after I purchased the car used while still under the manufacturers warranty. Because the dealer service department could not replicate the issue, no further attempt to diagnose the issue has been conducted, such as a transmission tear down. I’ve taken it to the dealer at least 3 times for this issue and have documentation. I elevated the issue to the manufacturer but they have offered no solution to the issue because it cannot be replicated by the dealer and there is no recall or other service issue with the model. Melissa from the KIA Escalation Department contacted me today offered no resolution to the matter. There were no warning lamps or other messages which indicated a problem. The Kia Forum website reveals that I am not the only one with this issue. https://www.kia-forums.com/threads/transmission-slipping.288137/page-5

I was driving and the radio went out along with navigation screen, then power steering went out along with headlights, tail lights. Engine was still running but would not rev up. All kinds of warning lights went off, had a harder time steering vehicle out of the Road way. Engine eventually shut off. My dealer said my starter had a continuous draw on my battery and drained it. This was on 11/10/21. They replaced the starter and the battery. Got vehicle back on 11/10. Last night 11/18/21 I was driving my vehicle again at night and the same thing happened again, no lights, no power steering, no electronics in the vehicle worked. Got someone to jump My vehicle, we let it charge from the jumper and got the vehicle started again. Drove 4 miles down the road, same thing again. Had my wife come there and we again put jumper cables on for 20 minutes, was able to drive the vehicle home, did notice this time I had a check engine light. Have scheduled an appointment with my dealer again. I feel that on a dark country road with limited areas to pull over with no headlights or tail lights or 4 way flashers I could have easily been rear ended. I did have cars pass me and blow their horn at me, did finally make it to a cross road with a street light and got off the main road. The dealer has not set an appointment yet, vehicle would be available for inspection, if needed.