2022 Kia Soul

The contact owns a 2022 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly lost motive power and stalled, with several unknown warning lights illuminated. The vehicle was unable to restart and needed to be towed. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The vehicle was towed to the dealer, where it was diagnosed and it was determined that the engine had failed and needed to be replaced. The vehicle was repaired. The contact was informed by the dealer that a used engine was installed as a replacement in the vehicle. The manufacturer was made aware of the failure. The approximate failure mileage was 81,000.

The contact's daughter owns a 2022 Kia Soul. The contact stated that while her daughter was driving 40 MPH, the engine froze for two minutes. The oil light was illuminated. The contact stated that the vehicle was undriveable. The vehicle was towed to the local dealer, and the failure was associated with NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); but the recall repair was declined because maintenance receipts were not available. The vehicle was towed to another local dealer, Friendship Kia, where the vehicle was diagnosed with a bent camshaft and spark plugs failure. The spark plugs were replaced. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 90,000.

The contact owns a 2022 Kia Soul. The contact stated that the vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). After retrieving the vehicle, there was an audible tinging sound coming from the vehicle. No warning lights were illuminated. The vehicle was taken back to the dealer, and the contact was informed that the tires needed to be replaced. The vehicle was taken back to the local dealer for an extensive overhaul, and it was determined that the engine needed to be replaced. The oil level was approximately ¾ of a quart low. The manufacturer was contacted, but no assistance was provided. The manufacturer suggested driving the vehicle for 1,000 miles and having an oil consumption test performed. The failure mileage was approximately 69,000.

The contact owns a 2022 Kia Soul. The contact stated that the vehicle stalled while idling on several occasions. Additionally, the check engine warning light was illuminated. The contact scanned the vehicle with a vehicle scanner, and the DTC: P1C28 was retrieved, which the contact related to NHTSA Campaign Number: 23V531000 (Power Train); however, the model year was not included in the recall. The contact later became aware that the VIN was included in NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling), and the vehicle was taken to the dealer for the recall repair. The dealer diagnosed that the engine oil pump needed to be replaced, and the contact was informed that the repair was not covered under the recall. The contact stated that the oil pump failure might also be related to the oil piston rings failure described in the recall. The manufacturer was notified of the failure but declined to cover the cost of the repair. The vehicle was not yet repaired. The failure mileage was approximately 62,000.

The contact owns a 2022 Kia Soul. The contact stated that the vehicle was consuming an excessive amount of engine oil. Additionally, the contact stated that the low oil pressure warning light failed to illuminate while the engine oil level was significantly low. The vehicle was taken to the dealer, where an oil consumption test was performed. The contact stated that on the first test, the vehicle had consumed 1.1 quart of oil after 1,946 miles. The contact stated that on the second test, the vehicle had consumed 1/2 quart of oil after 1,047 miles. The dealer informed the contact the oil consumption test met the manufacturer's guidelines, and the contact was referred to the manufacturer for assistance. The manufacturer was contacted but no assistance was provided. The failure mileage was approximately 51,000.

The contact owns a 2022 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The contact stated that there was an abnormally loud sound coming from the engine while driving at various speeds and while the engine was idling. The check engine warning light was illuminated. The vehicle was taken to the local dealer to be repaired under the recall. The dealer informed the contact that the failure appeared to be related to the oil pressure throughout the engine. Additionally, the dealer informed the contact that the recall test could not be performed because the vehicle had failed to start; however, the contact stated that the vehicle was operable at the time it was taken to the dealer. The dealer informed the contact that the engine needed to be replaced out the out-of-pocket. The contact related the engine replacement to the recall. The vehicle was not repaired. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 77,800.

The contact owns a 2022 Kia Soul. The contact stated that while receiving an oil change, the contact was informed that there was no oil in the engine. The contact stated that oil was being added to the vehicle more often than normal. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The engine oil was topped off however, two days later, oil needed to be added again. The contact stated that one quart of oil needed to be added after several days. Additionally, the low oil level warning light was inoperable. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.

The contact owns a 2022 Kia Soul. The contact stated while driving 30 MPH, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway and observed smoke coming from the engine compartment. The contact stated that the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who determined that the engine had seized but was unable to diagnose the vehicle. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 70,000.

The contact owns a 2022 Kia Soul. The contact stated that while driving at various speeds, the vehicle hesitated while accelerating before the vehicle stalled. Additionally, while decelerating, there was a knocking sound coming from the engine compartment. The vehicle was taken to the local dealer on several occasions, but the cause of the failure was not determined. The manufacturer was not yet contacted. The contact was informed that the VIN was not included in NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 32,000.

The contact owns a 2022 Kia Soul. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact was adding oil occasionally. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer informed the contact that the recall was on hold. The failure mileage was unknown. Parts distribution disconnect.