2021 Kia Soul

My 2021 Kia Soul has stalled unexpectedly while being driven on multiple occasions. When the vehicle stalls, the engine shuts off and the vehicle loses propulsion, creating a risk of a collision, particularly if it occurs in moving traffic. There have been no warning lights or messages before the vehicle stalls or when the stalling occurs. The vehicle has severe engine oil consumption. After approximately 3,000 miles, the oil level can become so low that no oil is visible on the dipstick. I do not know whether the excessive oil consumption is causing the stalling, but I believe that to be the reason. I previously brought the vehicle to an authorized Kia dealership while it was under warranty because of the oil-consumption problem. The dealership told me that the vehicle was probably leaking oil, that a part needed to be ordered, and that they would contact me when the part arrived. They never contacted me, and the problem was not resolved. I have since reported the repeated stalling and excessive oil consumption to Kia corporate. Kia instructed me to return the vehicle to the dealership for additional testing. I told Kia that I do not feel safe driving the vehicle approximately 40 minutes to the dealership because it has repeatedly stalled while being driven. I asked whether Kia would tow the vehicle, but Kia would not commit to providing a tow. I also asked Kia to put in writing its instruction that I should drive the vehicle to the dealership despite the reported stalling, and Kia declined. The vehicle remains available for inspection. The cause of the repeated stalling is most likely due to burning of excessive oil. I am concerned about an unexpected loss of propulsion occurring again while the vehicle is in traffic.

I am filing this complaint regarding my 2021 Kia Soul due to repeated engine and powertrain failures and concerns about the quality and safety of the repairs. While my vehicle was under Kia's 100,000-mile powertrain warranty, I repeatedly brought it to the dealership for excessive oil consumption and transmission problems. Despite multiple visits, the dealership performed minor repairs or claimed they could not identify the transmission issue. I also contacted Kia Consumer Affairs but received no assistance. Shortly after my warranty expired, Kia determined both the engine and transmission required replacement. The repairs were completed as a "good faith" repair rather than a warranty or recall repair, using remanufactured components. Since then, I have continued experiencing problems. The replacement engine appears to have been installed improperly, including stripped motor mount bolts/pins and a missing bracket. Within months, I also developed radiator and coolant reservoir problems, raising additional safety concerns. I understand Kia has issued recalls and service campaigns involving similar engine and powertrain defects. When I previously checked my VIN, I recall it showing an engine-related recall. However, a recent search showed no open recalls. Regardless, my vehicle experienced the same failures and required replacement of both the engine and transmission after I repeatedly sought repairs while still under warranty. I believe these repeated failures and the apparent improper installation of the replacement engine warrant investigation. I have repair records documenting my complaints, the repairs, and the continuing issues.

Initial Breakdown: July 2024, my 2021 Kia Soul (under 40,000 miles) idled roughly and stalled while in motion. It restarted, but as a precaution, I towed it to Kia Greenbrier Chesapeake while it was operable. After diagnostics, the vehicle would no longer start. Warranty Denial: The dealer blamed engine sludge from two missed oil changes in 2022 and quoted $10,000 for a new engine. In August 2024, I appealed the decision but was denied (Exhibit A & B). There were no recalls active for the 2021 model at this time, but there were recalls for the 2018-2020 models for identical symptoms. Third-Party Repair: I paid $3,017 out of pocket to an independent shop for a new timing assembly to make the vehicle safe and drivable again (Exhibit C). Because my daughter is disabled and requires transportation, getting repairs was imperative. A new valve kit, fresh synthetic oil, and filter service were completed by the third-party repair shop. I also returned to Kia Virginia Beach for several subsequent oil changes (Exhibit D). In April 2025, Kia Corporate issued an official safety recall for my exact vehicle (Exhibit E). Before that, in March 2025, I attempted to have the newly issued recall (25V-099) performed, but the dealer turned my vehicle away, claiming a lack of parts. Final Failure: In May 2025, the night before a rescheduled recall appointment, the car became permanently inoperable (at only 47,500 miles). Due to extreme financial hardship and health concerns, I am without my vehicle and without an option. Complaint: The Kia dealership refused to perform the safety recall remedy, verbally citing the same 2022 maintenance gaps from the previous year. The dealership violated federal recall regulations for a known defect. I was left stranded, resulting in a financial charge-off of my auto loan.

I dropped off my 2021 Kia Soul at the dealership where I purchased it to address a nationwide recall, which states: “The piston oil ring(s) may have been incorrectly manufactured, potentially damaging the engine cylinder wall. This can lead to increased oil consumption, abnormal engine noises, engine seizure, and possible fire from oil leaking onto hot exhaust components. Loss of drive power and/or fire increases crash and injury risk.” My vehicle has shown multiple symptoms, including rough running, significant shaking, illuminated check engine and oil lights. On 01/02/23, I brought it in, but the dealership found no stored codes and took no action. On 04/20/23, a code for a cylinder 1 misfire was found, but because the issue wasn’t present at that moment, no repairs were made. On 10/05/23, spark plugs and fuel pump were replaced under warranty. No further issues occurred until 02/14/25, when the same symptoms returned. I was told I’d be charged for a diagnosis and they likely wouldn’t find anything, so I left without service. On 04/09/25, the symptoms reoccurred. I dropped off the vehicle on 04/10/25 and paid out-of-pocket for a rental until 04/14/25. On 04/14/25, after being told earlier that work couldn’t be done because the engine hadn’t cooled to 55°F, I was later told the recall was completed and the vehicle was safe—despite ongoing issues. I fear for my safety and the safety of others. I believe my vehicle needs an engine replacement and is unsafe to drive. The recall letter states inspection and software update should take 1–2 hours, and engine replacement 8+ hours. I request further diagnosis and repairs. Despite the vehicle continuing to show symptoms, I was dismissed. I am seeking accountability and proper resolution.

My car kept on breaking down and it happened twice. When i contacted the Kia customer service, they told me the wait time until i can get the car ready is about 2 months and until then im gonna have to either rent a car that they would pay $44 for, which is clearly not enough. I need to get to places, job and school. How am i supposed to afford for this or do anything about it. I want my car fixed and its also covered under the warranty since i bought it in 2021.