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2020 Kia Soul

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2020 Kia Soul do not stand out strongly from the model-year median of 225.

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When problems were reported

Mileage at the reported incident

160 reports with mileage · 218 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Engine. Review the 235 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Power Train. Review the 89 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 28 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

9 crash reports6 fire reports5 injury reports

What owners actually said

378 reports
Mileage unknown · Jan 14, 2025
Engine

While driving the vehicle on the highway I lost speed slowly..pull over an car made a rattling noise an stop running..Took to dealer.they have had my car going on three months..last I talk with them I had to agree with the next step which could cost me.to take apart.to see if I kept up with my oil changes...no offer of a rental …

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While driving the vehicle on the highway I lost speed slowly..pull over an car made a rattling noise an stop running..Took to dealer.they have had my car going on three months..last I talk with them I had to agree with the next step which could cost me.to take apart.to see if I kept up with my oil changes...no offer of a rental car...I have almost lost my job twice..an I been there fifteen years..

NHTSA ODI #11635947

Mileage unknown · Jan 9, 2025
Engine

I brought my vehicle in for the open recall as my engine seized: Manufacturer Safety Recall issued NHTSA: #21V259 Recall: #SC209A SC209A ECM UPDATE (PISTON-RING NOISE) Kia is refusing the repairs and has not completed the recall, which includes the following remedy: KIA WILL INSPECT AND IF NECESSARY REPLACE THE ENGINE AT NO …

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I brought my vehicle in for the open recall as my engine seized: Manufacturer Safety Recall issued NHTSA: #21V259 Recall: #SC209A SC209A ECM UPDATE (PISTON-RING NOISE) Kia is refusing the repairs and has not completed the recall, which includes the following remedy: KIA WILL INSPECT AND IF NECESSARY REPLACE THE ENGINE AT NO COST TO YOU. IF IT HAS NOT BEEN DONE ALREADY, KIA WILL INSPECT AND, IF NECESSARY REPLACE THE ENGINE THE ESTIMATED TIME REQUIRED TO PERFORM THE INSPECTION IS APPROXIMATELY 1-2 HOURS. IF ENGINE REPLACEMENT IS NECESSARY, THE ESTIMATED TIME REQUIRED IS 8 HOURS OR MORE. IN ADDITION, KIA WILL INSTALL THE PISTON-RING NOISE SENSING SYSTEM SOFTWARE FOR THE ENGINE CONTROL UNIT IN THE VEHICLE THAT WILL ALERT THE DRIVER OF POTENTIAL DAMAGE TO THE PISTON OIL RINGS. THE ESTIMATED TIME TO INSTALL THE SOFTWARE WILL BE APPROXIMATELY 1 HOUR. THE SOFTWARE SHOULD BE INSTALLED WIETHER OR NOT YOUR VEHICLE'S ENGINE WAS ALREADY INSPECTED AND/OR REPLACED UNDER THE ORIGINAL CAMPAIGN NOTIFICATION. IF YOU HAVE NOT HAD THE ENGINE INSPECTED, PLEASE IMMEDIATELY CONTACT AN AUTHORIZED KIA DEALER TO ARRANGE TO HAVE BOTH THE RECALL AND THE PISTON RING NOISE SENSING SYSTEM SOFTWARE INSTALLED AT NO COST TO YOU. The car has been at the dealership for over 1 month with no resolution.

NHTSA ODI #11635147

Mileage unknown · Dec 30, 2024
Engine

Engine failure while driving, only 51,000 miles on the vehicle. I was driving on the interstate and fortunately was in the right lane so I could pull over immediately and it did not cause an accident. I was driving approximately 45 miles per hour to pull onto the interstate when a loud noise and engine failure occurred.The engin…

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Engine failure while driving, only 51,000 miles on the vehicle. I was driving on the interstate and fortunately was in the right lane so I could pull over immediately and it did not cause an accident. I was driving approximately 45 miles per hour to pull onto the interstate when a loud noise and engine failure occurred.The engine light and oil light came on when I heard the engine stalling. My car was taken to the dealership where they stated the engine needs to be replaced for $8200 and it’s beyond warranty. According to their recall test, it passed the recall. I’m assuming that’s for the piston oil recall, but they have been unable to provide proof or details on how it passed. I have had regular maintenance on my car and should not require a new engine at this point. Please advise.

NHTSA ODI #11633246

Mileage unknown · Dec 27, 2024
EngineVehicle Speed Control

When I would come to a complete stop at a stop sign it would stall battery light and oil light would come on. I would need to put it in park then turn it off and turn it back on. It also would suck up oil like crazy I would need to replace the oil every few days otherwise it wouldn't start. I took it to the shop and 2 of the 4 p…

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When I would come to a complete stop at a stop sign it would stall battery light and oil light would come on. I would need to put it in park then turn it off and turn it back on. It also would suck up oil like crazy I would need to replace the oil every few days otherwise it wouldn't start. I took it to the shop and 2 of the 4 pistons blew and all the timing stuff stopped working.

NHTSA ODI #11632582

76,000 miles · Dec 16, 2024
Engine

The contact owns a 2020 Kia Soul. The contact stated while driving at various speeds, the check engine warning light illuminated. The vehicle was taken to the dealer where it was discovered that the engine was consuming an excessive amount of oil. The contact was provided an estimate for a diagnostic test to determine the cause …

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The contact owns a 2020 Kia Soul. The contact stated while driving at various speeds, the check engine warning light illuminated. The vehicle was taken to the dealer where it was discovered that the engine was consuming an excessive amount of oil. The contact was provided an estimate for a diagnostic test to determine the cause of the oil consumption. The manufacturer was notified of the failure, and the contact was provided a case number. The vehicle was not repaired and remained with the dealer. The failure mileage was approximately 76,000.

NHTSA ODI #11630949

Mileage unknown · Dec 7, 2024
Engine

I had software installed for piston rings. Got car back with check engine light on. Brought it back and was told I need a new engine which I need to pay for. Car was bought brand new gave receipt for oil changes.

NHTSA ODI #11629447

Mileage unknown · Dec 7, 2024
Unknown Or Other

ON NOVEMBER 29,2024 i FOUND A PAINT BUBBLE under the door handle of the rear passenger side of my Snow Pearl white Kia Soul. The primer is visible underneath and intact but the area is cracking and peeling thereby enlarging quickly. I have read online that others have had this problem. I called the dealer and waiting for a cal…

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ON NOVEMBER 29,2024 i FOUND A PAINT BUBBLE under the door handle of the rear passenger side of my Snow Pearl white Kia Soul. The primer is visible underneath and intact but the area is cracking and peeling thereby enlarging quickly. I have read online that others have had this problem. I called the dealer and waiting for a call back from the manager. Thank you

NHTSA ODI #11629433

Mileage unknown · Dec 4, 2024
Structure

My 2020 Kia Soul is not even five years old yet and under 20k miles and I noticed that the paint has started to lift and this should not happen. I have heard that other Kia models with the same paint, Snow White Pearl, have had the same reported issue over the past few years. The paint started bubbling/lifting on the side of t…

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My 2020 Kia Soul is not even five years old yet and under 20k miles and I noticed that the paint has started to lift and this should not happen. I have heard that other Kia models with the same paint, Snow White Pearl, have had the same reported issue over the past few years. The paint started bubbling/lifting on the side of the back passenger door.

NHTSA ODI #11628767

Mileage unknown · Nov 26, 2024
Electrical SystemEngineLane Departure

Our vehicle experienced every dash light on the board coming on intermittently. At time, we could not use the remote control and had to open the door and crank the car manually. Windshield Wipers and headlamps did not work, nor did any of the safety features on the car or indicator lights. When all illuminated, we took the ve…

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Our vehicle experienced every dash light on the board coming on intermittently. At time, we could not use the remote control and had to open the door and crank the car manually. Windshield Wipers and headlamps did not work, nor did any of the safety features on the car or indicator lights. When all illuminated, we took the vehicle to local Kia dealership and eventually they replaced the electrical panel. The side and rear collision indicators never worked again even after repairs were done. The car continued to display every light on the dash after the electrical panel was replaced and local dealership could not fix it. None of the indicator lights showed problems with the engine and regular maintenance to the vehicle was maintained on schedule. Four years into the life of the vehicle, the car started burning all the oil in the engine and oil indicator light did not come on. The oil life was within the schedule to be changed. Oil ran low on car and caused the oil control valve to not operate properly. Local dealership requests we play $6,069 (approximately a third of the vehicle's original cost) to repair the timing chain. All maintenance records were produced for the dealership service department and we were denied that the engine would be repaired while still under warranty because we were told we did not maintain the vehicle properly. This, of course, was not true because we had all the receipts to prove it. The vehicle failed to indicate a problem and as a result --- permanent engine damage occured to the vehicle.

NHTSA ODI #11627552

Mileage unknown · Nov 24, 2024
EngineFuel/propulsion SystemCrash

When taken for oil changes, no oil is left on stick and motor will lock and cut off. I have to restart the car to get it to turn on.

NHTSA ODI #11627148

Official recalls

1

21V259000 · Engine

Apr 13, 2021

Kia Motors America (Kia) is recalling certain 2020-2021 Soul, and 2021 Seltos vehicles equipped with 2.0L Nu MPI engines. The piston oil rings may not have been properly heat-treated, which may result in engine damage.

Consequence & remedy

Consequence: A damaged engine may stall, increasing the risk of a crash. In addition, oil may leak onto hot exhaust components, increasing the risk of a fire.

Remedy: Kia will notify owners, and dealers will inspect and, if necessary, replace the engine, free of charge. In addition, Kia will deploy Piston Ring Noise Sensing System (PNSS) software. The recall began June 11, 2021. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC209.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

1

DP22003 · Loss Of Motive Power

Opened Sep 12, 2022 · Closed Dec 12, 2023

Status: closed (inferred from source dates) · Engine

The National Highway Traffic Safety Administration (NHTSA) received a letter dated July 13, 2022, petitioning the Agency to initiate a safety defect investigation into loss of motive power allegations attributed to oil drain pan assembly failures on certain Hyundai Motor America, Inc. and Kia America, Inc. vehicles spanning Model Years (MY) 2005-2021. The Petitioners cited examples of complaints indicating that the subject vehicles were experiencing rapid loss of engine oil due to oil drain plug back outs, resulting in loss of motive power and/or catastrophic engine damage. Additional complaints were provided which alleged that the oil drain pans lack sufficient structural integrity and are susceptible to cracking. The petition itself can be reviewed at NHTSA.gov under ODI number 11481745. On September 12, 2022, the Office of Defects Investigation (ODI) opened Defect Petition (DP22-003) to evaluate the Petitioners’ request. The Petitioners have provided additional complaints within four supplemental letters dated January 31, 2023, March 21, 2023, May 23, 2023, and August 4, 2023. ODI’s evaluation included the review and analysis of the complaints and supporting information submitted by the Petitioners, as well as additional complaints submitted directly to NHTSA which referenced either the oil drain plug or a crack in the oil pan. After reviewing the available data, ODI has not identified evidence that would support opening a defect investigation into the oil drain pan assemblies of the subject vehicles. Based on a review of the available information, a loss of motive power resulting from an oil drain plug back out has not occurred between the initial sale of a vehicle and the completion of its first oil change. If during an oil change service, a technician fails to remove the existing drain plug gasket before installing a new gasket, it is likely that a proper seal between the drain plug and the oil pan will not be made. An improper seal between the drain plug and oil pan could lead to the backing out on the drain plug, resulting in the sudden loss of oil while driving. Additionally, the provided examples of oil pan cracks were localized to the immediate vicinity of the oil drain plug and/or appeared to be the result of direct-contact with a tool during servicing.  There is no information to support that a vehicle-based defect exists relating to the oil pan assembly, and instead the documented incidents are related to the failure to follow the proper maintenance procedures during oil change service. In October 2023, Hyundai published a Technical Service Bulletin (TSB) that provided detailed instructions for oil change service on its gasoline powered vehicles, specifically highlighting the need to remove and replace the existing drain plug gasket prior to reinstalling the drain plug. After a thorough review of the material submitted by the petitioner, the information already in NHTSA's possession, and the potential risks to motor vehicle safety implicated by the petitioners' allegations, NHTSA does not believe that a formal investigation is warranted. Therefore, the petition is denied. A Federal Register Notice (FRN) further detailing NHTSA’s reasons for denial of the petition will be published. The reference numbers for the complaints to NHTSA cited by the petitioner can be found in the petition submission documents in the public file for DP22-003. To review those complaints and the additional complaints ODI added to its evaluation which are cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.