2020 Kia Soul

The contact owns a 2020 Kia Soul. The contact stated while driving at an undisclosed speed, the vehicle stalled. The contact stated that when the vehicle was started, there were several unknown warning lights illuminated. In addition, the contact stated that the vehicle was consuming an excessive amount of engine oil. The vehicle was taken to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the pistons and the PCV valve needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 62,000.

So my car (despite being regularly maintained) had complete engine failure. At 100,300 miles. I was told the bottom half of the engine had complete shut down due to excessive oil burning. The car would start but then when put in gear would die immediately. When originally noticed the engine would shut down when going from a stopped position into moving, usually through an intersection. Not safe at all.

Car started running rough and stalling at stops. Replace crankshaft sensor and vvt solenoids. Found out there was a recall and sent to dealership for recall. They claim that the issue is not related to the recall, that the valves are the issue. But if the piston oil rings aren't working properly that would cause problems with the valves.

The contact owns a 2020 Kia Soul. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that several unknown warning lights were illuminated. The contact heard a loud banging sound coming from the engine compartment. In addition, there was blue smoke entering the cabin of the vehicle with smoke coming from the exhaust pipes. The contact stated that the vehicle lost motive power in the middle of the road. The vehicle was coasted to the shoulder of the roadway. The vehicle was towed to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was advised to tow the vehicle to the dealer for assistance. The vehicle was towed to the dealer; however, the cause of the failure was not determined. The vehicle was not repaired. The contact stated that the failure was not determined; however, the contact received an estimate for the repair from the dealer, which quoted a price to rebuild the engine. The manufacturer was made aware of the failure and a case was filed. In addition, the contact was advised to expect a call from the legal team. The failure mileage was approximately 121,000.

The contact owns a 2020 Kia Soul. The contact stated that the engine was consuming an excessive amount of engine oil. The contact stated that while at a stop, the vehicle lunged forward and stalled. The vehicle was restarted. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who determined that there was an abnormal knocking sound coming from the engine and referred the contact to the local dealer. The vehicle was taken to the local dealer, where it was determined that the failure was due to the timing chain and camshaft, and that the engine had shifted out of position. The dealer informed the contact that the failure was not related to NHTSA Campaign Number: 21V259000 (Engine). The vehicle was not repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 88,000.

The contact owns a 2020 Kia Soul. The contact stated while driving approximately 35-40 MPH, the vehicle stalled with several unknown warning lights illuminated. After several attempts, the vehicle was restarted, and the contact was able to pull over to the side of the road. After waiting for a while the contact was able to restart the vehicle and continued driving slowly; however, the failure recurred. The contact had to turn off and restart the vehicle several times. The vehicle was taken to an independent mechanic where it was diagnosed that the throttle had failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 30,000.

I brought the vehicle in for the open recall, which clearly states that the dealership would conduct a thorough inspection of the engine. Not only did they inspect the engine as required by the recall, but they refused to complete the recall altogether and told me that I needed to purchase a new engine. The recall language clearly indicates that a new engine may be needed, at Kia's expense, if there are issues noted in the inspection. Can a dealership really deny completing an open recall? Now I have a vehicle that is dangerous to drive with no way to get it repaired. The dealership was Jones Kia (2001 Belair Rd, Fallston, MD 21047).

The contact owns a 2020 Kia Soul. The contact stated while driving at an undisclosed speed, the vehicle stalled, and the check engine warning light illuminated. The vehicle was later towed to an independent mechanic, who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure. The contact stated that the vehicle was previously serviced under NHTSA Campaign Number: 21V259000 (ENGINE). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 140,000.