2023 Kia Sorento

While I was driving on an interstate road(with no vehicles around) the sun roof of my 2023 Kia Sorento exploded and the glass completely shattered and caused pieces of the broken glass to fly off. Thankfully I had the visor up so none of the glass fell onto me, otherwise myself and my two kids (3 year old and 6 month old) could have gotten seriously injured. With nearly 80% of the glass sunroof panel above the driver area popping off, that much glass falling onto me could have caused a serious distraction and caused me to run into another vehicle or lose control of the vehicle. At the time the sunroof shattered, there was nobody on the road or any external debris that could have caused the sunroof to shatter like that. I suddenly head a loud explosion that sounded almost like a shotgun being shot and was instantly startled, and when I realized we were all okay in the vehicle I heard the sound of glass sliding off the roof of my Sorento. I then began to see chunks of glass falling on the road behind me which posed as a risk to other vehicles that were behind me and caused other drivers to swerve to avoid being hit by the glass. Since this has happened, I have contacted Kia and taken it in to my local service department. The service manager (when he inspected the sunroof) stated the glass is tempered glass and should not explode when cracked or shattered. Other reports of this exact issue is prevalent online and poses a great risk to consumers, families, and other drivers on the road.

The contact owns a 2023 Kia Sorento. The contact stated that while driving 55 MPH or higher, the vehicle was vibrating abnormally. The contact stated that while depressing the brake pedal, the brakes seized with an abnormal sound coming from the brakes. The vehicle was taken to the dealer, and the contact was informed that the vehicle was included in an undisclosed recall related to rotors, and the rotors were replaced under the recall. However, approximately 2 months after the repair, the failure reoccurred. The vehicle was returned to the dealer, and the contact was informed that the rotors had failed again and needed to be resurfaced. The dealer started to resurface the rotors, but the contact decided to stop the process. The contact researched and determined that rotors needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was approximately 12,000.

on [XXX], the check engine light came on solid. My car is just 2 years old, only has 22K miles, and is currently under warranty, as it is a leased vehicle. According to Auto Zone, it was a "speed sensor". On 7/25/25, I was able to get an appointment with Garvey Kia of Queensbury, NY and the fault code is the "input turbine shaft speed sensor B circuit range for performance". The service technician told me that it is not able to be accessed, as it is internal, and it is not serviceable. My safety and the safety of others were at risk because the car would go "limp" when accelerating, there was harsh and delayed shifting, erratic RPM readings, and no power when accelerating. This inability to accelerate causes problems in traffic and when trying to get through intersections or out of side streets when acceleration is imperative. Yes, the car has been inspected by the Kia dealership. This same exact thing happened on [XXX], in which Destination Kia of Albany had by car for over 4 weeks to replace the transmission. At that time, the car had under 10K miles and was not even a year old. At that time, they put a refurbished transmission into the car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Front panel of panoramic sunroof shattered while driving on Interstate 90 at approx 65mpg. Sunroof was fully closed. Exploded on its own with no outside influence. Conditions were clear and dry. Sounded like a gun shot and glass was flying everywhere. Fortunately shade was closed with no glass entering passenger compartment. Could have resulted in injuries or accident if glass entered the driving inside area.

6/22/24-Initial start of dashboard light "miscommunication"-Codes could not be duplicated at Evans Kia dealership 7/11/24-Miscommunication occurs again-Codes pulled for diagnostics 7/22/24-Car brought in for scheduled appointment to dealership to "fix" communication errors: I was told "There was an issue with the system not updating but I should be good to go now" 2/17/25-Communication errors reappear on dash-Car taken back to dealership; Tech line case opened; Dashboard Cluster Replaced; Car given back to customer 3/20/25-Lemon Law Case filed: Determined past mileage window-Given $3000 settlement for my trouble 6/23/25-Miscommunication reappears on dash: Car taken back to dealership; Tech line case opened; Replaced Steering Column Assembly-Car given back to customer Customer files complaint with Kia Customer Affairs 6/30/25-Miscommunication reappears on dash: Car taken back to dealership; Numerous codes read from diagnostic-Tech line case opened-Front windshield camera is ready "overheating"-Tech line advises for the the camera to be replaced; Car not given back to customer and tech authorized to test drive 7/07/25-Customer informed miscommunication reappeared on dash; Tech line contacted and additional repairs pending their advice 7/15/25-Field Tech scheduled to come to Evans Kia dealership 7/24/25 "The safety of both myself and my children has been repeatedly compromised. No representative within Kia's organization has been able to provide assurance that, when all dashboard warning lights illuminate, the vehicle will not experience a complete malfunction. As a result, I no longer feel safe operating the vehicle. In July 2025, I formally requested that Kia Corporate initiate a buyback of the vehicle, rather than returning it to me following another attempted repair."

Safety concern. Vehicle suddenly could not maintain highway speed; vehicle unexpectedly decelerated. We were forced to pull over on the shoulder of the freeway. We called 911 and officers came. Officer confirmed being stopped on the shoulder of a major freeway was a very dangerous situation. We had 3 adults and two sleeping children in the car. No warning signals in the vehicle prior to the incident.