2021 Kia Sorento

I own a 2021 Kia Sorento 2.5L Turbo AWD with approximately 150,000 miles. In the evening, while driving home after dinner with my daughter in the vehicle, I was traveling in the area of [XXX] and [XXX] when the vehicle displayed a “STOP SAFELY IMMEDIATELY” warning. The vehicle unexpectedly slowed down/appeared to brake on its own while I was driving. There was no check-engine light at that time and the warning did not remain on, so I did not initially know what caused the incident. Approximately two weeks later, the vehicle developed delayed shifting from 1st to 2nd gear. RPM increased from about 2,000 to 3,000 before the next gear engaged. Switching from ECO to Comfort mode initially seemed to help, but later that day the problem worsened even in Comfort mode and also began occurring from 2nd to 3rd gear. The check-engine light then came on. O'Reilly Auto Parts scanned the vehicle and reported codes P0868/P086800 (Transmission Fluid Pressure Low) and P193B79 (High Pressure Electric Oil Pump Performance). Kia has not yet diagnosed the current problem, and the vehicle is available for inspection. Kia checked my VIN for recalls sometime in 2025 and advised there was no open recall. I am aware of Kia Safety Recall SC250/NHTSA Recall 22V-760 involving the 8-speed DCT electric oil pump on certain 2021-2022 Sorento vehicles. I am concerned because my vehicle experienced the “STOP SAFELY IMMEDIATELY” warning and unexpected slowing and now has worsening transmission symptoms and related diagnostic codes. I am concerned the vehicle could unexpectedly lose drive power while being driven. I request NHTSA review whether my vehicle's condition may be related to the existing safety defect and whether additional vehicles should be investigated. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Car stalled July 14th car has been at Kia of Bowie and they are stalling g me and dont want to do the sarter recal and are asking me for $550 for a diagnostic that I should not pay for do to this safety recall ive been telling them from the start that there was a very strong gas smell coming from theoil dipstick and they have been avoiding it till yesterday now the gas has evaperated and they are asking g me to pay $550 for the leak down test.

On XXX im driving my 2021 Kia Sorento sx it stalled while driving in the mist of traffic engine light comes on and I had my car towed contacted Kia of Bowie they are giving me a hassle contacted them because this is a safety issue from the beginning I have mentioned gas smell coming from the oil dipstick now the car has say and the gas has evaperated and they are saying no gas smell contacted corporate and Istill have no results. This is a serious issue and I am being mishandled and treated as if this is not a severe safety hazard and needs to be addressed by Kia I am asking for assistance PLEASE IN SERIOUS SAFETY MATTER.

"The vehicle has twice suffered a sudden, catastrophic loss of motive power at highway speeds (approx. 70 MPH) on the interstate, forcing the driver to coast across active traffic to the shoulder without engine pull. The engine revs freely in 'Drive' but the transmission fails to engage any gears. No dashboard warning lights, check engine lights, or diagnostic trouble codes are triggered during or after the failure. The failure resets temporarily only after cycling the ignition key off and on.The vehicle previously had Safety Recall SC250 (8-speed Electric Oil Pump) performed by an authorized dealer, but the software flash completely failed to prevent this catastrophic hydraulic/electronic failure mode or provide the federally mandated dashboard warning countdown. The vehicle is entirely unsafe to drive,

previous warranty repair for a failed fuel injector (RO #1103175) resulted in severe gasoline dilution of the engine oil. the vehicle now vents raw fuel vapors into the cabin (Fire Hazard) and hesitates/jerks when braking at stoplights (Stall/Crash Hazard). Kia Corporate has refused to communicate for over two weeks while the dealer holds the car.

I am filing this complaint regarding my 2021 Kia Sorento, which has suffered a transmission failure. The transmission slips, shifts harshly, hesitates during acceleration, loses power unexpectedly, and has become unsafe to drive. This defect has put my safety and the safety of others at risk. On several occasions the vehicle failed to respond properly when accelerating, including while entering highways and driving in traffic. The hesitation and sudden loss of power created fear and anxiety because I could not trust the vehicle to operate as expected. The problem has been reproduced and confirmed by a repair facility, and the symptoms are consistent with a transmission torque converter clutch failure. I also contacted Kia and provided the vehicle information. Kia informed me that they would not repair the vehicle because it has exceeded 100,000 miles and that the recall or warranty extension had expired. However, my vehicle is experiencing the same transmission-related symptoms reported by many other Kia owners.I never received any recall notification because I purchased the vehicle from a dealership as the second owner. Had I been properly notified, I would have taken the vehicle in for inspection much earlier or would never have purchased the dangerous vehicle in the first place. It is extremely frustrating and costly to be denied assistance solely because of mileage when the failure appears to be related to a known transmission defect.Before the failure, the check engine light illuminated and then went away even though the issue did not. Prior to that warning, the vehicle had already shown delayed shifting, slipping, hesitation, rough gear changes, and loss of power, which became progressively worse. I reported this to Kia on a previous service visit to Romeo Kia in Lake Katrine, NY and was told they did not find anything wrong. This situation has caused significant emotional stress and anxiety. I am requesting a full review and a fair resolution from kia. Thank

I am filing this complaint regarding my 2021 Kia Sorento, which has suffered a serious transmission failure. The vehicle is displaying diagnostic code P0741, indicating a torque converter clutch malfunction. The transmission slips, shifts harshly, hesitates during acceleration, loses power unexpectedly, and has become unsafe to drive. The vehicle is available for inspection upon request.This defect has put my safety and the safety of others at risk. On several occasions the vehicle failed to respond properly when accelerating, including while entering highways and driving in traffic. The hesitation and sudden loss of power created fear and anxiety because I could not trust the vehicle to move when needed to avoid a dangerous situation. The problem has been reproduced and confirmed by a repair facility, and the symptoms are consistent with a transmission torque converter clutch failure. I also contacted Kia and provided the vehicle information. Kia informed me that they would not repair the vehicle because it has exceeded 100,000 miles and that the recall or warranty extension had expired. However, my vehicle is experiencing the same transmission-related symptoms reported by many other Kia owners.I never received any recall notification because I purchased the vehicle from a dealership as the second owner. Had I been properly notified, I would have taken the vehicle in for inspection much earlier. It is extremely frustrating and financially devastating to be denied assistance solely because of mileage when the failure appears to be related to a known transmission defect.Before the failure, the check engine light illuminated and code P0741 appeared. Prior to that warning, the vehicle had already shown delayed shifting, slipping, hesitation, rough gear changes, and loss of power, which became progressively worse.This situation has caused significant emotional stress, anxiety, and financial hardship. I am requesting a full investigation and a fair resolution from kia.

The vehicle is suffering from a chronic, cascading powertrain and fuel management defect that has resulted in a critical safety hazard: sudden engine stalling. Over the last 17,000 miles, the vehicle has experienced three severe engine/emissions failures that the manufacturer has been unable to permanently resolve. At approximately 30,000 miles (on 29-Jun-2025), the engine suffered a severe Cylinder 3 misfire (Code P0303). At approximately 39,000 miles (on 02-Jan-2026), the unresolved fuel issue caused a failure of the Catalytic Converter (Code P0420) and an Evaporative Emission System leak (Code P0456). At 47,000 miles (Current Event), the fuel delivery system failed completely. The engine began running excessively rich (Code P2178), causing the engine idle to drop dangerously low (Code P0506). This defect caused the vehicle to suddenly stall out, resulting in a complete loss of motive power and leaving me stranded. Because the manufacturer's authorized repair facilities have only addressed the symptoms rather than the root cause of the fuel system failure, the vehicle repeatedly loses power and stalls without warning. This poses a severe safety risk to myself and other motorists, especially when operating the vehicle in traffic or at highway speeds.

The contact owns a 2021 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly jerked and then lost motive power with the check engine warning light illuminated. The vehicle was able to restart. The vehicle was taken to an independent mechanic, where it was diagnosed that the low-pressure and high-pressure fuel injectors and gasket had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 92,779.