2021 Kia Sorento

I own a 2021 Kia Sorento 2.5L Turbo AWD with approximately 150,000 miles. In the evening, while driving home after dinner with my daughter in the vehicle, I was traveling in the area of [XXX] and [XXX] when the vehicle displayed a “STOP SAFELY IMMEDIATELY” warning. The vehicle unexpectedly slowed down/appeared to brake on its own while I was driving. There was no check-engine light at that time and the warning did not remain on, so I did not initially know what caused the incident. Approximately two weeks later, the vehicle developed delayed shifting from 1st to 2nd gear. RPM increased from about 2,000 to 3,000 before the next gear engaged. Switching from ECO to Comfort mode initially seemed to help, but later that day the problem worsened even in Comfort mode and also began occurring from 2nd to 3rd gear. The check-engine light then came on. O'Reilly Auto Parts scanned the vehicle and reported codes P0868/P086800 (Transmission Fluid Pressure Low) and P193B79 (High Pressure Electric Oil Pump Performance). Kia has not yet diagnosed the current problem, and the vehicle is available for inspection. Kia checked my VIN for recalls sometime in 2025 and advised there was no open recall. I am aware of Kia Safety Recall SC250/NHTSA Recall 22V-760 involving the 8-speed DCT electric oil pump on certain 2021-2022 Sorento vehicles. I am concerned because my vehicle experienced the “STOP SAFELY IMMEDIATELY” warning and unexpected slowing and now has worsening transmission symptoms and related diagnostic codes. I am concerned the vehicle could unexpectedly lose drive power while being driven. I request NHTSA review whether my vehicle's condition may be related to the existing safety defect and whether additional vehicles should be investigated. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On August 15, 2026, while operating my 2021 Kia Sorento, the transmission warning light came on and the vehicle displayed the following warning on the infotainment screen: “A possible condition with your Transmission Control System has been detected. Please press the SOS button on the rear view mirror or roof console for Roadside Assistance.” At the time of the malfunction, my vehicle would not properly switch gears. The transmission appeared to become stuck and would not shift as expected. This created a serious safety concern because I could not rely on the vehicle to change gears or respond normally while driving. The component/system that appears to have malfunctioned is the transmission and/or Transmission Control System/Transmission Control Module (TCM). The vehicle is available for inspection upon request. The problem first occurred on August 15, 2026. Prior to this occurrence, I had not received this specific transmission control system warning. When the problem occurred, the transmission warning light illuminated and the vehicle displayed the transmission control system diagnostic message described above. As of the filing of this complaint, the vehicle has not yet been inspected or diagnosed by a Kia dealership or independent repair facility. I have photographs documenting the warning message that appeared on the vehicle's display. I am concerned about the safety of continuing to operate this vehicle because an unexpected inability of the transmission to shift gears could cause a loss of acceleration, an inability to maintain appropriate speed, or an inability to safely maneuver the vehicle in traffic. I am also requesting that NHTSA review whether this failure is related to any existing recalls, investigations, technical service campaigns, or known transmission/Transmission Control Module issues affecting the 2021 Kia Sorento, including vehicles equipped with the 8-speed dual-clutch transmission.

I am filing this complaint regarding my 2021 Kia Sorento, which has suffered a serious transmission failure. The vehicle is displaying diagnostic code P0741, indicating a torque converter clutch malfunction. The transmission slips, shifts harshly, hesitates during acceleration, loses power unexpectedly, and has become unsafe to drive. The vehicle is available for inspection upon request.This defect has put my safety and the safety of others at risk. On several occasions the vehicle failed to respond properly when accelerating, including while entering highways and driving in traffic. The hesitation and sudden loss of power created fear and anxiety because I could not trust the vehicle to move when needed to avoid a dangerous situation. The problem has been reproduced and confirmed by a repair facility, and the symptoms are consistent with a transmission torque converter clutch failure. I also contacted Kia and provided the vehicle information. Kia informed me that they would not repair the vehicle because it has exceeded 100,000 miles and that the recall or warranty extension had expired. However, my vehicle is experiencing the same transmission-related symptoms reported by many other Kia owners.I never received any recall notification because I purchased the vehicle from a dealership as the second owner. Had I been properly notified, I would have taken the vehicle in for inspection much earlier. It is extremely frustrating and financially devastating to be denied assistance solely because of mileage when the failure appears to be related to a known transmission defect.Before the failure, the check engine light illuminated and code P0741 appeared. Prior to that warning, the vehicle had already shown delayed shifting, slipping, hesitation, rough gear changes, and loss of power, which became progressively worse.This situation has caused significant emotional stress, anxiety, and financial hardship. I am requesting a full investigation and a fair resolution from kia.

Intermittently, when coming from a stop (stop sign, red light, etc) or recent start of the vehicle, the Sorento will not accelerate past approximately 30 miles per hour and the auto-stop light will flash orange in the panel. Once the vehicle is stopped, turned off, and restarted, it goes back to operating as it should and accelerates like normal. This has happened when driving on small, low speed limit roads and on large, high speed limit roads. My safety and the safety of those driving around me is put at risk when vehicles around me are expecting me to drive a certain speed but I can't and am looking for a safe place to pull over to stop and restart the vehicle. To date, the vehicle acceleration has not suddenly dropped from a high speed to a low speed thankfully, but when the issue presents itself, it will not allow the vehicle to accelerate above the 30mph range. The vehicle is available for inspection upon request. It is currently at a dealership that is working to reproduce and confirm the problem. There are Reddit threads that discuss other Sorento owners experiencing this same issue. To my knowledge, there were not any warning lamps, messages, or other symptoms of the problem prior to this issue presenting itself. It has been happening on and off for the last 1-2 years. My vehicle has not been inspected by the manufacturer, police, insurance representatives, or others but I am happy to have any of them do so. A simple battery replacement has not resolved the issue - it was happening before I had my battery replaced and it has happened since having my battery replaced.

I am writing to formally file a complaint regarding my 2021 Kia Sorento and the repeated lack of resolution from the dealership where the vehicle was purchased and serviced. I have taken my vehicle to the dealership multiple times to address ongoing and serious safety concerns. Despite having active warranties on the transmission and powertrain, I have continually been told that there is nothing they can do, and my concerns have not been properly addressed. The vehicle is experiencing persistent issues, including: The transmission jerking and jarring when shifting gears The dashboard and center display screen intermittently go completely black while driving These issues do not occur constantly, but they happen frequently enough to pose a significant safety risk. I regularly have my grandchildren in the vehicle, and their safety, as well as my own, is my highest priority. Each time I have contacted the dealership to report these problems, I have been met with excuses and resistance to even scheduling an appointment. Due to the lack of cooperation, I felt I had no choice but to drop off my vehicle on April 13, 2026, without an appointment in order to have it addressed. I am extremely disappointed in the level of service and treatment I have received. As a loyal customer—this being my third vehicle purchased from the same dealership—I have never experienced this type of disregard. I also feel that I have not been treated fairly and, at times, have been dismissed in a way that is concerning and unacceptable. I am requesting the following: A full and thorough diagnostic of my vehicle, specifically addressing the transmission and electrical issues Proper repair under warranty Clear communication regarding findings and next steps Immediate attention to these safety concerns I purchased this vehicle with the expectation of reliability and safety. At this time, I do not feel safe driving it, and I am requesting that Kia take this matter seriously

Our 2021 Kia SORENTO has been to Elmhurst kia service numerous times . The chief complaint is the Kia Sorrento keeps losing power while in drive reverse middle traffic even on the highway but yeah every time we take it in, they say either it’s the battery .you can’t use it in the Eco mode .turn off the shut off while in drive mode when at stops ! always a different excuse, but yet no recall and it’s not showing up on their computer, but yeah it’s happening and Kia does not want to take ownership. The vehicle has been left there for numerous weeks at a time leaving us without a vehicle no loaner . But because cannot duplicate issue release vehicle back with no repairs or maintenance. Kia prefer you taking the car getting into a car accident before they decide to do anything or even a lawsuit because not enough people having same issue with the 2021 kia SORENTO s model ! If you also have these issues please report them here so they can be forced to open a recall !!! Before someone gets seriously hurt my SORENTO has loss power on highway and in the middle of train tracks with my little ones in SORENTO and we drove the vehicle from day one original owners not a used SORENTO

On 3/26/2026, I was driving at 45mph when the vehicle started slowing down and the auto stop light on the dash was blinking yellow. Every time it blinked, the car slowed even more. I tried to speed up, but it slowed down more. This could have caused an accident. I pulled off on the side of the road and shut the car off. I waited a few minutes and started the car. It ran alright and the light did not blink. It has been alright so far. If it occurs again, I will call the dealer to have it checked out.

My check engine light came on and went to dealer ship jn Oct of 2025 they stated the Egr needed to be replaced and would cost 1300 to repair but inform me they didn't have the piece to replace at that time to reschedule app. Also reservoir coolant light keeps coming on . I called several times to Lumberton Kia at one time they stated that they didn't have but 1 mechanic that worked on hybrids and he was behind. I finally have a appointmentthis weekto see what is exactlygoing on with my suv cause now i have a hesitation when pressing the gas and my transmission jerks.