← New search

2019 Kia Sorento

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2019 Kia Sorento do not stand out strongly from the model-year median of 242.

About this comparison →

When problems were reported

Mileage at the reported incident

114 reports with mileage · 312 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Engine. Review the 155 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 68 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Structure. Review the 54 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

10 crash reports19 fire reports10 injury reports

Forward Collision Avoidance complaints

18 reports
Clear category filter
Mileage unknown · Apr 2, 2024
Forward Collision AvoidanceService Brakes

Days prior to routine scheduled maintenance, several warning lights came on. There was a display of Front Collision Warning. Service department could not replicate the warning lights. Days later, the warning and lights came on more frequently. Took car into dealership and they confirmed a problem. Service department repla…

Read full complaint

Days prior to routine scheduled maintenance, several warning lights came on. There was a display of Front Collision Warning. Service department could not replicate the warning lights. Days later, the warning and lights came on more frequently. Took car into dealership and they confirmed a problem. Service department replaced: BR001 HECU 26238 C and 58910-C9600 Hydraulic Unit Assy. As I understand this motor is the main component in having the anti-lock braking system functioning normally. The service department told me to keep the receipt, since it wasn't under warranty, in the event there was a product recall. My concern: Even though there were warning lights the warning wasn't significant enough to indicate that there was a potential safety hazard with a malfunctioning brake system. I submit this in the event there are other incidents of this nature that could possibly warrant a recall.

NHTSA ODI #11580622

Mileage unknown · Mar 14, 2024
Electrical SystemForward Collision AvoidanceService BrakesCrash

Check forwarded collision was on and it has disabled my traction control and abs light was on kia had me make an appointment 3 weeks out. Was leaving for work and it was rainy I was doing 30 in a 40 and I tried stopping to slow down because there was a car in front of me stopped at a yeld so I tired to stop harder but back of ca…

Read full complaint

Check forwarded collision was on and it has disabled my traction control and abs light was on kia had me make an appointment 3 weeks out. Was leaving for work and it was rainy I was doing 30 in a 40 and I tried stopping to slow down because there was a car in front of me stopped at a yeld so I tired to stop harder but back of car stating sliding our so I had to quickly make a move to get to the lane next to me and there is no one over there and I went over a curb and resulting in totalling my car

NHTSA ODI #11577468

Mileage unknown · Apr 23, 2023
Forward Collision AvoidanceLane DepartureUnknown Or Other

Screen turned off and then lights on dash started flashing. ABS, power steering, blind spot warning, tire monitoring failed. Battery light was flashing. Parking break light came on. Loss of power. Now it will not turn on

NHTSA ODI #11518533

Mileage unknown · Feb 20, 2023
Forward Collision AvoidanceVehicle Speed Control

While driving with cruise control enabled, the cruise control suddenly disengaged and became inoperative, and the following warning lights (icons) and warning messages displayed on dashboard: > “Check Forward Collision-Avoidance Assist System” warning message > Master warning mode light > ABS warning light > Forward collision …

Read full complaint

While driving with cruise control enabled, the cruise control suddenly disengaged and became inoperative, and the following warning lights (icons) and warning messages displayed on dashboard: > “Check Forward Collision-Avoidance Assist System” warning message > Master warning mode light > ABS warning light > Forward collision assist warning light > Electronic stability control indicator light, and > Auto Hold indicator light. Vehicle continued to operate normally except for those error warnings; cruise control remained disengaged and inoperative. After pulling off the roadway, turning the vehicle off and restarting engine, vehicle operated normally, cruise control could be re-enabled normally, but eventually the same warning lights and warning messages displayed on dashboard and cruise control again disengaged and remained inoperative. This happened multiple times over a number of days. This error happens randomly, at various speeds, but only after cruise control has been engaged. After pulling off the roadway, I took pictures of the dashboard showing these error messages and warning icons to show dealership at appointment that has been scheduled later this week. (These photos are attached to this report.)

NHTSA ODI #11508243

Mileage unknown · Sep 6, 2022
Forward Collision AvoidancePower TrainSuspension

I purchased my Kia Sorento in 2020. It was a used 2019 with 7,000 miles. I immediately noticed that it would squeak rather loud and bounce high when driving over very small humps on the roads. Being that I'm no mechanical savvy, I assumed this was normal for SUV's because I've driven sedans all my life. Anyways, I was informed o…

Read full complaint

I purchased my Kia Sorento in 2020. It was a used 2019 with 7,000 miles. I immediately noticed that it would squeak rather loud and bounce high when driving over very small humps on the roads. Being that I'm no mechanical savvy, I assumed this was normal for SUV's because I've driven sedans all my life. Anyways, I was informed of the issue when going to a tire repair shop asking why my back tires sounds so harsh when driving. I was told that there are waves in my tires due to the shocks. and that the shocks has had to have issues for a while to now change the formation of the tires. I have now read several Kia forums and there are lots of Kia Sorento owners who have suspension issues close or the same as mine. Another issue is the automatic emergency brake. I was unaware of this feature until one day having to make a sudden stop and the vehicle stopped and shut off on its own almost causing me to be hit in the rear. This event was very traumatizing. I googled this feature and thought that I had turned it off but I realize that I can't make it go away and it is a very dangerous feature to have. My vehicle does not have as much driving experience as I do and I am capable of controlling my vehicle to avoid an accident if I need to without the assistance of a computer which has almost caused nearly fatal accidents by immediate stops or shutting off the vehicle causing me to not be able to control the vehicle myself. Another defect is the powered trunk. Whether I open it from the button near the steering wheel or the button on the rear gate, the trunk will immediately close on its own after opening; sometimes closing down on the top of the head of my children or myself. I selected to disable the "smart" feature but it does not stop it. The last defect is electrical. I have replaced the same internal light near the rear view mirror, and it continues to go out. This is an indication of an electrical issue and with my Kia only having 54,000 miles, further action is needed.

NHTSA ODI #11483030

Mileage unknown · Aug 30, 2022
Forward Collision Avoidance

when vehicle is started and put in drive, you go about 5-10 feet and the FORWARD COLLISION AVOIDANCE ASSIST, warning lights come on dash. Bright orange triangle with a exclamation mark,& 2 orange cars crashing symbol,& middle display says FORWARD COLLISION AVOIDANCE ASSIST(FCA)SYSTEM DISABLED. RADAD BLOCKED. And the warning lig…

Read full complaint

when vehicle is started and put in drive, you go about 5-10 feet and the FORWARD COLLISION AVOIDANCE ASSIST, warning lights come on dash. Bright orange triangle with a exclamation mark,& 2 orange cars crashing symbol,& middle display says FORWARD COLLISION AVOIDANCE ASSIST(FCA)SYSTEM DISABLED. RADAD BLOCKED. And the warning lights remain on. I have taken to KIA East in Louisville, they say my vehicle is fine, no problems. My advisor even told me that they popped off the plastic bumper and removed the radar and cleaned it.(I was told that if they did that the radar would have to be recalibrated--and it was not). When I left the dealership the warning lights came on and I took it back in and they still tell me they worked on it and its fine. called Kia Consumer, they tell me to video and get it back in the shop that if its throwing codes there is no problem. I told her I don't feel comfortable trying to drive and video my dash board, but did have a passenger help with this task. Lights come on every time you start it and proceed forward. I also reported how sluggish on take off and how it does not want to speed up and almost get hit if you pullout in traffic and then how it lunges forward and the accelerates very hard. I feel this is a very unsafe vehicle and they are giving me the run around Kia Consumer telling me to take it to other kia dealerships for service that are miles away from me. the documentation from the dealership just says can't duplicate and no real written explanation of what was done to my vehicle. it took 3 months to get my vehicle even checked at the dealership. i even took my vehicle to a local body shop to make sure it had not been hit and it had not. Please help me get this taken care of.

NHTSA ODI #11481957

Mileage unknown · Feb 13, 2022
Forward Collision Avoidance

Whenever I am stopped at a stoplight and in the close vicinity of a vehicle powered by electricity (specifically Tesla) or dual powered vehicles, the front warning lights start acting up. First going to (green) warning, then to (yellow) warning, and sometimes all the way to (red) warning. This happens even when the stopped ve…

Read full complaint

Whenever I am stopped at a stoplight and in the close vicinity of a vehicle powered by electricity (specifically Tesla) or dual powered vehicles, the front warning lights start acting up. First going to (green) warning, then to (yellow) warning, and sometimes all the way to (red) warning. This happens even when the stopped vehicle is in the lane next to me and is parallel to me. The whole time all vehicles are stopped and waiting for the traffic to start moving. In my opinion this is very dangerous. Hopefully this is not affecting any of the other computer functions. This has been going on for at least 5 months. Consumer stated it only started about 6 months ago and really is only the late model Tesla an Prius models that cause the crash sensors to go off.

NHTSA ODI #11451771

5,000 miles · Oct 10, 2019
Forward Collision Avoidance

TL* THE CONTACT OWNS A 2019 KIA SORENTO. WHILE DRIVING APPROXIMATELY 60 MPH, THE FORWARD COLLISION WARNING MESSAGE SUDDENLY DISPLAYED. MOMENTS LATER, THE VEHICLE ABRUPTLY STOPPED WITHOUT ANY OTHER VEHICLES IN THE VICINITY. AFTER TURNING THE VEHICLE OFF AND RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY; HOWEVER, THE FAILUR…

Read full complaint

TL* THE CONTACT OWNS A 2019 KIA SORENTO. WHILE DRIVING APPROXIMATELY 60 MPH, THE FORWARD COLLISION WARNING MESSAGE SUDDENLY DISPLAYED. MOMENTS LATER, THE VEHICLE ABRUPTLY STOPPED WITHOUT ANY OTHER VEHICLES IN THE VICINITY. AFTER TURNING THE VEHICLE OFF AND RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO VAN SYCKLE KIA (729 HOGAN RD, BANGOR, ME), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. LATER, WHILE DRIVING APPROXIMATELY 40 MPH, THE 'BLIND SIDE COLLISION' MESSAGE DISPLAYED AND SUDDENLY ACTIVATED, WHICH ABRUPTLY STOPPED THE VEHICLE WITHOUT ANY OTHER VEHICLES AROUND. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED CASE NUMBER: 13352019. THE FAILURE MILEAGE WAS 5,000.

NHTSA ODI #11267605

Official recalls

2

23V639000 · Back Over Prevention: Sensing System: Camera

Sep 15, 2023

Kia America, Inc. (Kia) is recalling certain 2019 Sorento vehicles. Due to a manufacturing error, water may leak into the rearview camera, which can cause the rearview camera image not to appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Consequence & remedy

Consequence: A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash.

Remedy: Dealers will inspect the rearview camera and add additional water proofing to the camera harness, or replace the camera as necessary, free of charge. Owner notification letters were mailed March 8, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC282.

22V703000 · Trailer Hitches

Sep 19, 2022

Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.

Consequence & remedy

Consequence: A fire while parked or driving can increase the risk of injury.

Remedy: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect the vehicle, and, as necessary, replace the fuse and/or tow hitch harness module, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC249.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

1

DP22003 · Loss Of Motive Power

Opened Sep 12, 2022 · Closed Dec 12, 2023

Status: closed (inferred from source dates) · Engine

The National Highway Traffic Safety Administration (NHTSA) received a letter dated July 13, 2022, petitioning the Agency to initiate a safety defect investigation into loss of motive power allegations attributed to oil drain pan assembly failures on certain Hyundai Motor America, Inc. and Kia America, Inc. vehicles spanning Model Years (MY) 2005-2021. The Petitioners cited examples of complaints indicating that the subject vehicles were experiencing rapid loss of engine oil due to oil drain plug back outs, resulting in loss of motive power and/or catastrophic engine damage. Additional complaints were provided which alleged that the oil drain pans lack sufficient structural integrity and are susceptible to cracking. The petition itself can be reviewed at NHTSA.gov under ODI number 11481745. On September 12, 2022, the Office of Defects Investigation (ODI) opened Defect Petition (DP22-003) to evaluate the Petitioners’ request. The Petitioners have provided additional complaints within four supplemental letters dated January 31, 2023, March 21, 2023, May 23, 2023, and August 4, 2023. ODI’s evaluation included the review and analysis of the complaints and supporting information submitted by the Petitioners, as well as additional complaints submitted directly to NHTSA which referenced either the oil drain plug or a crack in the oil pan. After reviewing the available data, ODI has not identified evidence that would support opening a defect investigation into the oil drain pan assemblies of the subject vehicles. Based on a review of the available information, a loss of motive power resulting from an oil drain plug back out has not occurred between the initial sale of a vehicle and the completion of its first oil change. If during an oil change service, a technician fails to remove the existing drain plug gasket before installing a new gasket, it is likely that a proper seal between the drain plug and the oil pan will not be made. An improper seal between the drain plug and oil pan could lead to the backing out on the drain plug, resulting in the sudden loss of oil while driving. Additionally, the provided examples of oil pan cracks were localized to the immediate vicinity of the oil drain plug and/or appeared to be the result of direct-contact with a tool during servicing.  There is no information to support that a vehicle-based defect exists relating to the oil pan assembly, and instead the documented incidents are related to the failure to follow the proper maintenance procedures during oil change service. In October 2023, Hyundai published a Technical Service Bulletin (TSB) that provided detailed instructions for oil change service on its gasoline powered vehicles, specifically highlighting the need to remove and replace the existing drain plug gasket prior to reinstalling the drain plug. After a thorough review of the material submitted by the petitioner, the information already in NHTSA's possession, and the potential risks to motor vehicle safety implicated by the petitioners' allegations, NHTSA does not believe that a formal investigation is warranted. Therefore, the petition is denied. A Federal Register Notice (FRN) further detailing NHTSA’s reasons for denial of the petition will be published. The reference numbers for the complaints to NHTSA cited by the petitioner can be found in the petition submission documents in the public file for DP22-003. To review those complaints and the additional complaints ODI added to its evaluation which are cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

Go deeper into Kia Sorento problems