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2019 Kia Sorento

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2019 Kia Sorento do not stand out strongly from the model-year median of 242.

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When problems were reported

Mileage at the reported incident

114 reports with mileage · 312 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Engine. Review the 155 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 68 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Structure. Review the 54 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

10 crash reports19 fire reports10 injury reports

Exterior Lighting complaints

22 reports
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1,500 miles · Nov 12, 2018
Exterior Lighting

REFER TO COMPLAINTS 11111999 (7/17/18) AND 11142824 (10/26/18) ON THIS SITE WHICH ARE SIMILAR. WHEN DRIVING IN DARK, RURAL AREAS WITH LOW BEAMS ON, TWO INVERTED "HALF MOON" SHADOWS DISRUPT THE DRIVER'S ABILITY TO SEE. AS THE VEHICLE TURNS, THESE HEADLIGHTS ALSO TURN (AS THEY ARE DESIGNED TO DO) AND THIS MAKES THE DISRUPTION T…

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REFER TO COMPLAINTS 11111999 (7/17/18) AND 11142824 (10/26/18) ON THIS SITE WHICH ARE SIMILAR. WHEN DRIVING IN DARK, RURAL AREAS WITH LOW BEAMS ON, TWO INVERTED "HALF MOON" SHADOWS DISRUPT THE DRIVER'S ABILITY TO SEE. AS THE VEHICLE TURNS, THESE HEADLIGHTS ALSO TURN (AS THEY ARE DESIGNED TO DO) AND THIS MAKES THE DISRUPTION TO SAFE OPERATION EVEN WORSE. THIS WAS REPORTED TO THE DEALER AFTER DELIVERY (8/2018) AND WE WERE REFERRED TO KIA CONSUMER AFFAIRS. THEY OPENED A "CASE", THEN CLOSED IT ABRUPTLY, AND AFTER FURTHER COMPLAINT, HAVE REOPENED A NEW "CASE". THEY HAVE STATED THEY WILL DO NOTHING ABOUT THIS ISSUE AS THEIR POSITION IF THAT THE VEHICLE IS "PERFORMING AS DESIGNED". AS THEY ABRUPTLY CLOSED THE FIRST CASE THEY OFFERED "FREE 3-YEAR MAINTENANCE" (OIL CHANGES) WHICH WE REFUSED AS THIS IS A SIGNIFICANT SAFETY ISSUE. WE CANNOT DRIVE THE VEHICLE AT NIGHT, NOR USE THIS 7-PASSENGER VEHICLE TO TRANSPORT OUR GRANDCHILDREN, MAKING IT VIRTUALLY USELESS FOR OUR NEEDS. KIA HAS CONFIRMED THEY WILL NOT ADDRESS THIS "CASE" OTHER THAN TO LEAVE IT "OPEN" WE URGE NHTSA TO CONDUCT AN INVESTIGATION OF THIS UNSAFE VEHICLE AND THE NON-RESPONSIVE KIA ORGANIZATION WHO ARE REFUSING ACTION AND HIDING BEHIND THEIR "PERFORMING AS DESIGNED" EXCUSE.

NHTSA ODI #11151101

27 miles · Jul 17, 2018
Exterior Lighting

AT NIGHT TIME WHEN THE VEHICLE HEAD LAMPS ARE ON, THERE ARE TWO TRIANGULAR SHAPED OBJECTS THAT ARE SHADOWED FROM PART OF THE HEAD LAMP HOUSING. THESE PROJECT INTO THE DISTANCE AND ARE AN OBSTRUCTION AND MAKE THE DRIVER DIZZY AND IT APPEARS AS THOUGH THERE IS SOMETHING AHEAD THAT YOU MAY HIT. THESE SHAPES ALSO MOVE FROM SIDE TO…

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AT NIGHT TIME WHEN THE VEHICLE HEAD LAMPS ARE ON, THERE ARE TWO TRIANGULAR SHAPED OBJECTS THAT ARE SHADOWED FROM PART OF THE HEAD LAMP HOUSING. THESE PROJECT INTO THE DISTANCE AND ARE AN OBSTRUCTION AND MAKE THE DRIVER DIZZY AND IT APPEARS AS THOUGH THERE IS SOMETHING AHEAD THAT YOU MAY HIT. THESE SHAPES ALSO MOVE FROM SIDE TO SIDE AS YOU DRIVE AROUND BENDS IN THE ROAD MAKING IT EVEN WORSE AND MAKING THE DRIVER AND THE PASSENGERS DIZZY. IT IS EXTREMELY DANGEROUS AND WILL LIKELY CAUSE AN ACCIDENT. THE CAR IS NOT DRIVABLE AT NIGHT DUE TO THIS FLAW IN THE DESIGN. I HAVE A CASE LOGGED WITH KIA AND THEY SAY THAT THE DESIGN CANNOT CHANGE AND THAT THEY HAVE MANUFACTURED OVER 10,00+ OF THESE VEHICLES. THIS IS A BRAND NEW CAR AND IT IS VERY POORLY DESIGNED AND VERY UNSAFE TO DRIVE IN THE EVENING. EVERYONE NEEDS TO KNOW THIS AND NOT BUY THIS CAR, I ALSO NOW HAVE TO FIGHT WITH KIA TO GET MY MONEY BACK WHICH WILL NOT BE FUN.

NHTSA ODI #11111999

Official recalls

2

23V639000 · Back Over Prevention: Sensing System: Camera

Sep 15, 2023

Kia America, Inc. (Kia) is recalling certain 2019 Sorento vehicles. Due to a manufacturing error, water may leak into the rearview camera, which can cause the rearview camera image not to appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Consequence & remedy

Consequence: A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash.

Remedy: Dealers will inspect the rearview camera and add additional water proofing to the camera harness, or replace the camera as necessary, free of charge. Owner notification letters were mailed March 8, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC282.

22V703000 · Trailer Hitches

Sep 19, 2022

Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.

Consequence & remedy

Consequence: A fire while parked or driving can increase the risk of injury.

Remedy: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect the vehicle, and, as necessary, replace the fuse and/or tow hitch harness module, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC249.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

1

DP22003 · Loss Of Motive Power

Opened Sep 12, 2022 · Closed Dec 12, 2023

Status: closed (inferred from source dates) · Engine

The National Highway Traffic Safety Administration (NHTSA) received a letter dated July 13, 2022, petitioning the Agency to initiate a safety defect investigation into loss of motive power allegations attributed to oil drain pan assembly failures on certain Hyundai Motor America, Inc. and Kia America, Inc. vehicles spanning Model Years (MY) 2005-2021. The Petitioners cited examples of complaints indicating that the subject vehicles were experiencing rapid loss of engine oil due to oil drain plug back outs, resulting in loss of motive power and/or catastrophic engine damage. Additional complaints were provided which alleged that the oil drain pans lack sufficient structural integrity and are susceptible to cracking. The petition itself can be reviewed at NHTSA.gov under ODI number 11481745. On September 12, 2022, the Office of Defects Investigation (ODI) opened Defect Petition (DP22-003) to evaluate the Petitioners’ request. The Petitioners have provided additional complaints within four supplemental letters dated January 31, 2023, March 21, 2023, May 23, 2023, and August 4, 2023. ODI’s evaluation included the review and analysis of the complaints and supporting information submitted by the Petitioners, as well as additional complaints submitted directly to NHTSA which referenced either the oil drain plug or a crack in the oil pan. After reviewing the available data, ODI has not identified evidence that would support opening a defect investigation into the oil drain pan assemblies of the subject vehicles. Based on a review of the available information, a loss of motive power resulting from an oil drain plug back out has not occurred between the initial sale of a vehicle and the completion of its first oil change. If during an oil change service, a technician fails to remove the existing drain plug gasket before installing a new gasket, it is likely that a proper seal between the drain plug and the oil pan will not be made. An improper seal between the drain plug and oil pan could lead to the backing out on the drain plug, resulting in the sudden loss of oil while driving. Additionally, the provided examples of oil pan cracks were localized to the immediate vicinity of the oil drain plug and/or appeared to be the result of direct-contact with a tool during servicing.  There is no information to support that a vehicle-based defect exists relating to the oil pan assembly, and instead the documented incidents are related to the failure to follow the proper maintenance procedures during oil change service. In October 2023, Hyundai published a Technical Service Bulletin (TSB) that provided detailed instructions for oil change service on its gasoline powered vehicles, specifically highlighting the need to remove and replace the existing drain plug gasket prior to reinstalling the drain plug. After a thorough review of the material submitted by the petitioner, the information already in NHTSA's possession, and the potential risks to motor vehicle safety implicated by the petitioners' allegations, NHTSA does not believe that a formal investigation is warranted. Therefore, the petition is denied. A Federal Register Notice (FRN) further detailing NHTSA’s reasons for denial of the petition will be published. The reference numbers for the complaints to NHTSA cited by the petitioner can be found in the petition submission documents in the public file for DP22-003. To review those complaints and the additional complaints ODI added to its evaluation which are cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

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