2018 Kia Sorento

I was driving my daughter to school and heard 2 popping noises under the car. The car started smoking as I was driving. I pulled into the parking lot and the car wouldn’t stop. I pressed the break multiple times before it eventually stopped. The car was completely smoking from the hood and then caught fire as I got me and my children out of it. The fire department came and successfully put the fire out after about 30 minutes of continuous flames. It was a total loss

The contact owns a 2018 Kia Sorento. The contact stated while driving 20 MPH, the vehicle lost automotive power. The contact stated that the failure had occurred on several occasions. The check engine warning light was illuminated. The vehicle remained at the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2018 Kia Sorento. The contact stated while driving at an undisclosed speed, the contact heard an abnormal knocking sound coming from the engine before the vehicle lost motive power, with the check engine and oil warning lights illuminated. The vehicle was towed to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 115,000.

Trunk latch won’t latch, Looked into it and other 2018 Kia sorentos gave the same problem. I called to check for a recall as I bought the car less then a year ago and was told nothing. This is a problem I barely used it and it won’t close now. Just pops back open and will start alerting me that it’s open and won’t latch. Meaning the car will keep beeping that it’s open and then will eventually drain the battery due to the alert going off the whole time (it won’t relatch) it took 8 hours for it to latch to close. This is the Manuel trunk.

I bought a used Kia sorento from a Kia Dealership. This engine makes oil evaporate completely. This engine must be a bad engine. I heard there was some recalls on Kia engines not sure if this one fits it. The dealership did a five hundred dollar job on it and it did not fix. I put oil in this car every month. No way to upgrade because of these issues.

I had an engine failure in my Kia. On [XXX], I was driving on [XXX] in Maine, and the "malfunction" light lit up, and I lost power in the vehicle. I was able to make it to the side of the highway and call a tow truck. Losing power on a busy interstate put myself and my partner at risk, as well as having to wait on the side of the interstate for a tow truck. I had the vehicle towed to a mechanic who said the engine needed to be replaced because a cylinder lost compression. Kia had me tow it to a Kia dealership, and they verified that the engine needed to be replaced. The matter is still open. My case with Kia is [XXX]. Kia has been completely unresponsive in the matter. They have told me repeatedly that the matter is being looked into by their tech team, but they have never reached out to the Kia dealership they told me to send it to. It could be related to a rod bearing issue, but they are not willing to follow up enough to even determine whether or not that is the issue. Prior to the engine failure, I had issues with oil loss. I replaced the PCV valve, but that did not turn out to be the problem. I had it inspected a few weeks before the engine failure, and they noted that the oil levels were low. I was not seeing warning lights for low oil, but I was maintaining oil levels while I waited for an appointment to look into that issue. I believe Kia knows this is an ongoing issue with their vehicles, and they are actively obstructing any inquiries as to why this engine problem persists. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am experiencing a serious issue with my 2018 Kia Sorento AWD related to the AWD coupling. During normal driving, the vehicle does not perform as expected, and the AWD system feels compromised, making the car unsafe and unreliable. While the vehicle doesn’t stall, it struggles to function properly, which is a major concern. I took the vehicle to the dealership, where they diagnosed the problem as a malfunctioning AWD coupling. However, they informed me that this issue is not covered under warranty or any recall program. This response is both frustrating and concerning, especially since AWD functionality is a critical part of the Sorento’s design and intended use. After researching, I found that many Kia Sorento owners have reported similar problems with the AWD coupling, indicating that this may be a widespread issue across multiple model years. If this is a known defect, it is troubling that Kia has not offered a recall or extended warranty to address the problem. Customers should not be left to bear the financial burden of repairing what seems to be a common and significant defect. I am requesting further clarification and assistance. I need to understand why this issue is not covered, particularly if it affects other Sorento vehicles as well. If this is a systemic problem, Kia should take responsibility to resolve it fairly and promptly. The AWD system is essential for safe driving, and as a loyal customer, I expect Kia to stand behind its product and ensure my safety and satisfaction.

The contact owns a 2018 Kia Sorento. The contact stated while driving 50 MPH, the vehicle lost automotive power and jerked and decelerated to 25 MPH. The contact stated that several unknown warning lights were illuminated. The vehicle was driven to a nearby parking lot and parked because the contact was concerned about driving the vehicle. The following day the contact’s husband took the vehicle to a local dealer; however, the vehicle was not diagnosed. The contact was informed that the engine might be faulty however, a diagnostic test was needed, and the engine needed to be taken apart to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

Around 90,000 miles, the engine started leaking oil regularly, took it in for warranty. After repairs for gasket, then started burning oil and running of oil every week or two weeks, and I have to constantly refill oil. Took it again and Dealer told me I am out of warranty, then I called KIA USA and reported problems. They told me that they will get back to me and I am still waiting.