2018 Kia Sorento

The contact owns a 2018 Kia Sorento. The contact stated while driving 60 MPH, the check engine warning light illuminated and the vehicle stalled. The contact was able to pull into a parking lot. The vehicle failed to restart after several attempts. The vehicle remained parked in the parking lot. The contact notified the local dealer and other unknown dealers of the failure, but no assistance was provided. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 78,500.

This KIA Sorento was brand new and I was the only owner. What component or system failed or malfunctioned, and is it available for inspection upon request? The engine, brake lights, charging ports and overhead lights. Yes, the vehicle is available for inspection. How was your safety or the safety of others put at risk? The engine: this puts me at risk because the vehicle stop in the middle of the highway and the rear lights was not working because I burnt harness... a Truck was coming full speed. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, several times and they failed to take responsibility. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The manufacturer and several other opinions from other reputable mechanic shops. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No not at all, I was driving home from work, and once I exited the highway and came to a red light it just started violently shaking. There was no sign of this issue. I thought the light going out was just regular maintenance until it we out a few days later... then again. Then I noticed it was burnt on the wiring.

My wife was taking my son to school on April 11, 2022 around 7:45am. On the way, and without warning, the engine stopped. She coasted on an exit ramp and stopped at the light. The car's engine wouldn't turn over or even click. A police officer assisted by pushing the car into a gas station parking lot. We had the car towed to the dealer in Fort Worth. After two weeks, they contacted me and said I needed a new engine, intake manifold, and starter because the engine was sized. They said there was no oil in the vehicle. They could not offer an answer as to why.. There had been no warning...no lights had come on the dash...no indication the engine was overheating....no check engine light came on...no check oil light....no limp mode activated. Until that morning, there had been no problems with our vehicle whatsoever. I filed a complaint report with Kia Consumer Affairs. Today, 6 days later, I was told that they would offer no assistance and that all repairs would have to be paid by me. It is available to inspect st the dealer. My wife and child could have been seriously hurt had they stopped in the middle of the interstate by another car running into them. Only the dealer has inspected the vehicle. Had any warning lights come on, we would have had the vehicle serviced. There was never an indication there was a problem.

While driving the vehicle there came a knocking noise from the engine. We had driven down to the beach for a work event. We decided to turn the car around and to retrieve our other vehicle from home. As we were driving back the engine was still making the knocking noise. We went over a bridge and the engine started seizing. The engine light then came on. We were able to get it to a pepboys by home lucky but barely made it. They looked over the car and determined a whole engine repair was needed. We took it to Kia dealership and they determine the same and that the bearings had failed. Our car was under warranty but do to failure of proper oil changes our warranty was voided. I understand the need for proper maintenance of the vehicle but our car had only 24000+ miles on it. When I looked up issues regarding the specific engine our car has there were many complaints of engine failure for the theta 2.4 gdi engine. This is very underwhelming and I am grateful my children were not in the car at the time of this failure and we did not get hurt.

I was hit by another car in July 2021 which totaled the lovely suv I owned. I decided to buy my 2018 KIA Sorento (from a different state) in August 2021 because I thought KIAs were safe and reliable cars. My KIA began to oil leak right before September 2021. I had it checked for oil leak and got my oil topped off. There was no oil leak detected. In November 2021, my engine light comes on. I believed it to be an indication it was time for an oil change. The night before I could even make it to the car shop my KIA begins to make a loud knocking sound. I got my oil change and the knocking still persist. The mechanic gentlemen tell me that I needed a crankshaft position sensor replacement. I drive my KIA to the nearest KIA dealership and they keep my KIA Sorento over the weekend because of the shortage in workers. The following Monday KIA dealership calls to say I needed a full replacement engine (motor). I haven't had my KIA for even four months and it is under 100,000 miles. I have never had to receive such gut wrenching news about any car I have brought! I pick up my car to park it immediately. There has been over thousands of recalls on KIA motors I was and still am frightened my engine (motor) could catch fire anytime. I am scared to even start it to keep my battery alive. KIA dealerships will not offer me any help because I am the second ownwer of this KIA. I definitely will NEVER buy a KIA car again or even HYDAUI car.

02/06/2022 driving north bound on TX hwy 75 near McKinney, TX at the posted speed limited 70mph the engine suddenly quit running and the steering and brakes went out. There were no warning buzzers or lamps prior to the shut down. Traffic was light and with a lot of pumping of the brakes able to get onto the shoulder. Vehicle was towed to Kia of McKinney, TX. They stated engine bearing had gone bad, causing the engine to seize.