2025 Kia Sorento Hybrid

Incident #1 ([XXX]) - while driving on [XXX} at 70 MPH in Sarasota I experienced and complete loss of engine power. The car coasted from 70 MPH down to 35 MPH until the EV kicked in. I was very fortunate as were the other driers not be involved in a serious accident. I reported this situation to Kia NA and was assigned this case number [XXX] Kia had the car from [XXX] until [XXX]. They told me the problem was a defective fuel rail pressure sensor . The assured us the car was fixed Incident #2 ([XXX]) [XXX] days later with four passengers in the car we experienced the exact same problem while driving on [XXX], a complete loss if engine power. Kia has the car now and assigned a case number of [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The front and rear passenger side windows of my 2025 Kia Sorento intermittently fail to operate. When attempting to roll them down, all that can be heard is a clicking sound, and the windows do not move. This issue occurs randomly and without warning. The malfunction poses a safety concern, as functioning windows are necessary for proper ventilation, emergency egress, and communication with others outside the vehicle, including law enforcement or toll booth operators. The issue was first reported to Kia of Bowie on December 9, 2024. However, the dealership stated they could not recreate the problem and, therefore, could not make repairs, citing that Kia would not reimburse them unless they could verify the defect. I was advised to record a video of the issue should it occur again. The problem has persisted multiple times, but due to being the driver, capturing a video was difficult. I was recently able to record the malfunction, showing both windows failing to operate with only the clicking sound audible. On February 17, 2025, I returned to the dealership with a scheduled appointment to address this issue. After waiting 2.5 hours, I was informed that they again could not recreate the issue and that my video evidence was not considered sufficient for a repair. Despite following the dealership's instructions, no resolution has been provided. Additionally, my Kia Connect system is not functioning properly, and the radio sound intermittently cuts in and out. These electrical issues raise concerns about potential broader system malfunctions that could compromise vehicle safety. No warning lights or error messages have appeared related to these issues. The vehicle remains available for inspection upon request.