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2025 Kia Sorento Hybrid

Owner reports · Recalls · Investigations

Limited comparison data

There is not enough comparable history to draw a useful model-year comparison.

About this comparison →
42Owner complaints

Model-year median: 16.5

2Recall campaigns

View recall details →

0Investigations

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How this year compares

Owner complaints by model year

Other model years Selected year
12
202230
20236
202442
20250
2026
Compare all Sorento Hybrid years →

Counts vary with age, sales and reporting. They are not failure rates.

What owners reported most

Engine
21Power Train
17Fuel/propulsion System
14Electrical System
9Unknown Or Other
9
All reported categories
Vehicle Speed Control
3Air Bags
1Engine And Engine Cooling
1Lane Departure
1Visibility/wiper
1

Tap a category to read its complaints. One report may name several components.

When problems were reported

Mileage at the reported incident

Limited mileage data: 4 of 42 reports include usable mileage. There isn’t enough coverage to show a useful chart.

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Engine. Review the 21 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Power Train. Review the 17 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Fuel/propulsion System. Review the 14 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

1 crash reports0 fire reports1 injury reports

Visibility/wiper complaints

1 reports
Clear category filter
Mileage unknown · Sep 2, 2026
Electrical SystemVisibility/wiper

The central ccNC infotainment display screen on my 2025 Kia Sorento Hybrid intermittently and now permanently failed (blank/black screen). This total display blackout completely disables the backup camera system (FMVSS 111 non-compliance) and critical vehicle setting controls. The issue first began while under the 36,000-mile fa…

Read full complaint

The central ccNC infotainment display screen on my 2025 Kia Sorento Hybrid intermittently and now permanently failed (blank/black screen). This total display blackout completely disables the backup camera system (FMVSS 111 non-compliance) and critical vehicle setting controls. The issue first began while under the 36,000-mile factory warranty (documented at 12,000-14,000 miles). Despite providing timestamped video proof and taking the vehicle to the dealership for diagnosis (Case #26311712), Kia America has delayed and refused to authorize a goodwill repair/replacement. This issue mirrors official NHTSA safety recall SC361 / 26V046 for 2025 Sorento display defects.

NHTSA ODI #11761641

Official recalls

2

26V046000 · Electrical System: Instrument Cluster/panel

Jan 26, 2026

Kia America, Inc. (Kia) is recalling certain 2025 Kia K4, 2025-2026 Sorento, Sorento Hybrid, Sorento Plug-In Hybrid Electric (PHEV), 2026 Sportage, Sportage Hybrid, Sportage PHEV, K5, EV9, Carnival, and Carnival Hybrid vehicles. Due to a software error, the instrument panel display may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Controls and Displays" and 138, "Tire Pressure Monitoring System."

Consequence & remedy

Consequence: An instrument panel display that fails to show critical safety information, such as the speedometer, tire pressure, or warning lights, increases the risk of a crash.

Remedy: The instrument panel display software will be updated over-the-air (OTA) or by a dealer, free of charge. Owner notification letters are expected to be mailed March 26, 2026. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall is SC361. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on February 9, 2026.

25V006000 · Electrical System:body Control Module:software; Exterior Lighting:headlights; Exterior Lighting:tail Lights

Jan 13, 2025

Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Equipment."

Consequence & remedy

Consequence: A loss of headlights and taillights can reduce visibility, increasing the risk of a crash.

Remedy: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.

Additional source detail variants (3)

Electrical System:body Control Module:software

Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Equipment."

Consequence: A loss of headlights and taillights can reduce visibility, increasing the risk of a crash.

Remedy: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.

Exterior Lighting:tail Lights

Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Equipment."

Consequence: A loss of headlights and taillights can reduce visibility, increasing the risk of a crash.

Remedy: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.

Exterior Lighting:headlights

Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Equipment."

Consequence: A loss of headlights and taillights can reduce visibility, increasing the risk of a crash.

Remedy: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

0

No exact-year investigations in this snapshot.