2023 Kia Sorento Hybrid

While slowing from cruising speed to around 5 MPH, give or take, and pressing on the accelerator, the vehicle will not respond/accelerate for up to 1 second. This is dangerous because you don't know when the vehicle will respond and if you'll have the acceleration. My assumption is this is a symptom of the hybrid system trying to determine the best mode of propulsion - gas, electric only or a combination of both. We've taken it to the dealer and we were told "this is how hybrid systems work." We've owned Toyota hybrid systems and we know this is not normal. Kia/Hyundai should reprogram the hybrid system to that it responds with no delay, even if it means the fuel milage suffers as a result.

This is the third time my car has had code p0171 and p0191 pop into the system of the car. I just picked up my car on [XXX] and after I left the parking lot it didn't feel right. I had to press the gas pedal a lot harder to get it to move. This is after they replaced the high pressure fuel pump twice within a week and I believe under 200 miles of driving the car. Luckily Florida is a pretty flat state so the hill I have between my work and home isn't very steep but I go from 40 mphs down to 30 once I reach the top of it. I'm supposed to be going from Florida to North Carolina and I don't know how it's supposed to climb the mountains. The first time my car had this problem was [XXX] the second time [XXX] and the third time was [XXX] and the last issue was [XXX]. The first 3 times it went into limp mode where it won't run the components completely. The last time I had to press the gas pedal all the way so I wouldn't be hit by other vehicles. I only had warning lights the one time but error codes on 3 of the 4 times with last time barely leaving the dealership so I wasn't able to check. It's a safety issue when you have to pray that it gets enough to merge into traffic or to stay ahead of cars where it cause cars to slow down or possibly hit me if they think I would be going faster. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 Kia Sorento Hybrid. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The contact stated that several unknown warning lights were illuminated. The contact was able to restart the vehicle, but the failure persisted. The contact stated while attempting to drive the vehicle the following day the failure persisted. The vehicle was towed to the dealer where a diagnostic result was undetermined. The dealer stated that while attempting to drive the vehicle, there were no warning lights illuminated. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 19,700.

I was driving home from work when I felt my car was in a limp like a previous problem I had except this time I had a check engine light come on. I was almost home and I had a check hybrid system pop up on my dash and the car basically stopped driving. Luckily I was on a side street. I had a p0171 code on both of my issues . I had it fixed about a month and half ago the first time but couldn't say what caused the issue.

I was driving down the highway when my vehicle shut off with no warning and the parking break engaged. I was stuck in the travel lane with cars flying by me going 50 plus MPH. My vehicle has 7000 miles on it. According to KIA the hybrid battery failed and they don’t know why. KIA has been no help and as far as I know they are not looking into this issue. Upon further research there has been multiple instances where this hybrid model has just shut down while the vehicle is moving and KIA has been unable to resolve the issue. Myself and my children could have been severely injured or killed. They need to get to the bottom of what is causing these hybrid batteries to fail on brand new vehicles.

2023 Kia Sorrento - The engine turned off while driving, leaving me stranded in the middle of a busy road in the first six months of ownership. The vehicle was towed, and the dealer was unable to reproduce it. On 01/12/24, the car leaked all the contents of the coolant system onto my driveway. The vehicle was towed, and the dealer later stated the radiator adapter had a small pebble that appeared to have bent some of the fins. The dealer said it was "external forces," and they are not assuming liability. I firmly believe it was a failure of the radiator adapter and not a tiny pebble that caused the entire system to fail. I write this hoping that if other issues are reported with this vehicle's radiator, it will become a known issue to assist other customers and potentially keep people safe on the roadways. I complained to Kia America, who assumed no liability and stated it was not their problem, although they never requested photographs or the affected part. I am very saddened by the response from the dealer and Kia America during this incident.

At times vehicle hesitates or doesn't responses when accelerator is pushed. Has occurred several times when moving into traffic from a yield lane or stop. Fortunately it hasn't lead to an accident but was very scary. Researching this problem on-line, this has been reported by many Sorento owners. This is an intermittent problem and when vehicle is taken to the dealer they report they can not duplicate problem so nothing is done. By the shear numbers of owners reporting the same issue, something needs to be corrected.