I was driving my 2023 Kia Sorento on the I-5 freeway going about 70 MPH when the front-half of the panoramic sunroof spontaneously shattered and dropped glass into the cabin of the car. There was no debris, falling objects, or any other event to cause the glass the break. We were at a wide open area of the freeway with no over…
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I was driving my 2023 Kia Sorento on the I-5 freeway going about 70 MPH when the front-half of the panoramic sunroof spontaneously shattered and dropped glass into the cabin of the car. There was no debris, falling objects, or any other event to cause the glass the break. We were at a wide open area of the freeway with no overpasses and not much traffic around us. It had been almost freezing in the morning, but a very sunny day. We were traveling at about 4:30 PM pacific time on Oct. 28.
NHTSA ODI #11552503
900 miles · May 12, 2023
Visibility
The contact owns a 2023 Kia Sorento Hybrid. The contact stated that while the vehicle was parked in the garage, the windshield cracked from the top to the base on the passenger's side. The contact stated that there was no indication of an external cause for the failure. The dealer was notified of the failure. The vehicle was not…
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The contact owns a 2023 Kia Sorento Hybrid. The contact stated that while the vehicle was parked in the garage, the windshield cracked from the top to the base on the passenger's side. The contact stated that there was no indication of an external cause for the failure. The dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 900.
NHTSA ODI #11521649
Mileage unknown · Jan 25, 2023
Visibility
I purchased my Kia Sorrento several months ago and the windshield has chipped or cracked at least four times in that period when traveling at high speeds on the freeway. I contacted the Kia Dealership and Kia Customer Service and they have not responded to my request for assistance.
Kia America, Inc. (Kia) is recalling certain 2022-2023 Sorento, Sorento Hybrid, and Sorento Plug-in Hybrid (PHEV) vehicles. The mounting clips for the rearview camera may break, which can cause the rearview camera image not to appear properly on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence & remedy
Consequence: A rearview camera that does not properly display an image can reduce the driver's rear view, increasing the risk of a crash.
Remedy: Dealers will inspect and replace the rearview camera housing, as necessary, free of charge. Owner notification letters were mailed October 27, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC280.
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Consequence & remedy
Consequence: A fire while parked or driving can increase the risk of injury.
Remedy: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect the vehicle, and, as necessary, replace the fuse and/or tow hitch harness module, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC249.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
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2023 Kia Sorento Hybrid Problems, Complaints & Recalls | Skip That Year
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