IllustrationSunroof Randomly exploded driving down the road.
2023 Kia Sorento Hybrid
Owner reports · Recalls · Investigations
Limited comparison data
There is not enough comparable history to draw a useful model-year comparison.
About this comparison →How this year compares
Owner complaints by model year
Compare all Sorento Hybrid years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
Limited mileage data: 4 of 30 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Engine. Review the 12 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Fuel/propulsion System. Review the 10 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 7 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
1 crash reports0 fire reports1 injury reports
Unknown Or Other complaints
2 reportsI purchased my 2023 KIA Sorento Hybrid on 11/20/22. On 1/12/23 is when the incident occurred, I had the vehicle for 53 days. 1/12/23 I was driving on the freeway going the speed limit with no one around me and my sunroof exploded. Initially I thought that it was a gunshot and someone was shooting at me. I sped up and then thou…
Read full complaint
I purchased my 2023 KIA Sorento Hybrid on 11/20/22. On 1/12/23 is when the incident occurred, I had the vehicle for 53 days. 1/12/23 I was driving on the freeway going the speed limit with no one around me and my sunroof exploded. Initially I thought that it was a gunshot and someone was shooting at me. I sped up and then thought I had a flat tire. After pulling over, I realized it was in fact my sunroof which randomly exploded. Luckily I had the shade up, so the glass didn't fall into the vehicle. This could've caused a horrible accident if any cars were around me, or if I wasn't able to stay calm. It sounded like a shotgun went off in my ear. I have a 2 year old and a 4 month old and I'm just thankful that they weren't in the car when this happened. There were no warning signs of the glass cracking, nothing hit the vehicle prior, this was a brand new vehicle off the lot 53 days prior. I contacted the dealership immediately and said this needed to be fixed. They took the vehicle back and made a claim with KIA which is currently active from 1/13/23 and is active as of 4/5/23. I picked up the vehicle on 3/30/23 and gave KIA and the dealership a chance to make it right. The car had glass shards still in the top from the original breakage. When I pushed the sunroof back the first two times I could hear glass shards pushing in the tracks and forcing it back into position. I returned the vehicle to the dealership on 4/3/23 and they're "working on fixing it". I do not feel safe myself driving in the vehicle nor having my children travel in the vehicle. I've let it be known I do not want the car back and I want out of the loan. I had the car for a total of 53 days and it's been in the shop 75+days now. Reporting this as I feel like this was a total safety issue and I hope no other individuals have to go through this same process with the dealership and KIA. First 3 photos are after the incident. Next 2 photos are proof of glass still in sunroof after repair
Official recalls
223V610000 · Back Over Prevention: Sensing System: Camera
Aug 31, 2023
Kia America, Inc. (Kia) is recalling certain 2022-2023 Sorento, Sorento Hybrid, and Sorento Plug-in Hybrid (PHEV) vehicles. The mounting clips for the rearview camera may break, which can cause the rearview camera image not to appear properly on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence & remedy
Consequence: A rearview camera that does not properly display an image can reduce the driver's rear view, increasing the risk of a crash.
Remedy: Dealers will inspect and replace the rearview camera housing, as necessary, free of charge. Owner notification letters were mailed October 27, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC280.
22V703000 · Trailer Hitches
Sep 19, 2022
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Consequence & remedy
Consequence: A fire while parked or driving can increase the risk of injury.
Remedy: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect the vehicle, and, as necessary, replace the fuse and/or tow hitch harness module, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC249.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0No exact-year investigations in this snapshot.