2016 Kia Sedona

The contact owns a 2016 Kia Sedona. The contact stated that after purchasing the vehicle from the dealer, the air bag warning light illuminated while driving, and the front passenger’s seat detection system failed to detect a passenger. The dealer was made aware of the failure and informed the contact that the vehicle had previously been repaired under NHTSA Campaign Number: 19V109000 (Electrical System). The contact was also informed that a diagnostic test was needed to determine the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 300,000.

The contact owns a 2016 Kia Sedona. The contact stated that while driving at 50 MPH, there was an abnormal knocking sound coming from the vehicle. The vehicle lost motive power and drove forward about the length of the vehicle before the vehicle stalled. The contact and the occupants were stranded for an hour. There were no warning lights illuminated. The vehicle was towed to an independent mechanic who replaced the starter and informed the contact that the piston or tie rod was fractured. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 222,627.

I was driving in normal operating conditions, with no traffic when suddenly the engine seized. After contacting a towing company to get my vehicle home, I started checking for anything I could find and noticed that it had zero oil and no visual signs of a leak anywhere. There were never any warning lights or sounds until it abruptly stopped. I have not had it looked at by anyone other than myself and a neighbor whom is a mechanic.

I am filing a formal complaint against Kia regarding Recall SC175 affecting this vehicle Kia has refused to perform this recall on my vehicle, claiming that the work was already completed. However, after reviewing the official campaign documentation (NHTSA Campaign Documentation – SC175), it is evident that the corrective work specified by the recall was not performed on my vehicle. My vehicle continues to exhibit the issue addressed by Recall SC175, confirming that either the recall was not carried out or was performed incorrectly. Despite this, Kia maintains that no further action is necessary because their records indicate completion. At this time, Kia is refusing to address a known safety recall. I am documenting this with NHTSA so that it is formally recorded that Kia is declining to remedy a required recall on one of their vehicles. Please advise on what steps I may take next to ensure compliance and resolution.

My 2016 Sedona’s engine is not operational. At this moment it is sitting at the dealership after having a diagnostic completed in which I was informed that it will cost me $21,000+ to replace my engine. I am SHOCKED to be informed of this! I love my car! It is our family car full of precious memories! There were no warnings that something was wrong with my engine. Not a single one came on - believe me I would have taken a picture of it to inform the mechanic for it to be serviced. I have had it serviced repeatedly for oil changes; more oil changes than what should be done for the age and milage according to the manual. It is not due to my lack of competence and poor maintenance. I've done my part. Now to find out that I can't drive it. Now to find out that I don't have anything reliable to get my children to school, is unacceptable! This is a major issue that should be covered by Kia, not out of my own pocket. The engine and its ability to function properly is your responsibility as a company. Engine problems with this model have been noted by others, and resolved. Please resolve this issue as soon as possible. I look forward to hearing from you.

In Feb of 2023, my van had no known issues and out of nowhere it started making a terrible noise, every light in the dash came on, my power steering stopped working and then my engine shut off. I had it towed to a mechanic shop, they said it needed an engine. I had it towed to our local KIA dealership. They said it did not need an engine, it only needed a timing chain. That was $8000. We decided to get it done. 4 weeks later exactly from when we picked it up, I was on the interstate and the exact thing happened. I had it towed back to our local KIA. They stated it now needed an engine and it would be a used engine because they do not manufacture the engine anymore. It had over 60K miles on it and it would be $13K not including shipping or labor. We decided not to do this. After further investigation, this should have been under warranty the entire time and we never should have spent any money on it. This has been a terribly unreliable “family car”. I will NEVER buy a KIA again. My family is still suffering from paying $8K+ to have it “fixed”.