2016 Kia Sedona

I purchased the minivan as a used car last year and I noticed that the airbag light turned on when a passenger would sit on the front passenger seat. I tried to get a diagnosis ever since but many shops that I brought my minivan to didn’t work with airbags. So I eventually brought my minivan to a Kia dealership, Luther Bloomington Kia in Bloomington, Minnesota, and got 2 diagnostics: the first one was on 7/9/26, and the second one was on 8/26/26. Both diagnostics found and confirmed that there is an issue with the occupant seat detector or ocs mat defect, code B149000 dtc (occupant classification system). This matches the Kia recall SC175. This issue is a serious safety concern because the airbag system might not work as it should in the event of a crash. The problem is that the dealership would not repair the issue after diagnosing it without me having to pay for the repairs at my own expense, which by the way I was charged by the dealership for the initial diagnosis. The reason they gave me for that decision is that the issue was already allegedly fixed before I took ownership of the vehicle. They advised me to contact Kia America or Kia Customer Care and ask them to consider authorizing the repair. When I contacted Kia Customer Care, they said that they would not authorize the repairs because my vehicle is out of warranty and that the cost of repairs would be on myself. I asked to speak with a supervisor and they said that there was another way to request a consideration. I later learned that the consideration is called something goodwill. After Kia’s review, I was recently informed that they denied me assistance through goodwill. I requested a denial letter from both the dealership and Kia Customer Care. I have not heard from the dealership at this moment and Kia Customer Care answered my request with an email that said that I would need to get the letter through the dealer, that they don’t give out denial letters. So I decided to escalate this issue to NHTSA.

2016 Kia Sedona with power sliding doors. Both rear power sliding doors fail to completely latch upon closing. Doors make loud clicking sounds while attempting to close and require manual pushing to latch. Kia of Attleboro diagnosed and confirmed in writing that both rear door roller arm assemblies are completely missing the roller, and that this condition is contributing to the latching failure. Both power sliding door motors and rear door latches also need replacement. This is a safety hazard as the doors may appear closed but are not fully latched, posing a serious risk of doors opening while driving, particularly with children as passengers. The condition has been confirmed in writing by a Kia dealership. Kia Motors America issued Warranty Bulletin WTY019 in March 2021 specifically extending coverage for this exact latching condition on 2015-2017 Sedona vehicles to 15 years/unlimited miles. The covered components (motors and latches) have been approved for warranty replacement. However, Kia America has denied coverage for the roller arm assemblies despite their own dealer's written confirmation that these parts are directly contributing to the covered latching failure. Components are available for inspection upon request. No warning lamps appeared prior to failure. Problem developed gradually with increasing noise before doors failed to latch completely.

Engine experienced mass, sudden oil consumption with no warning of any sort, resulting in significant engine damage. Oil had been changed apx 800 miles prior to incident, and vehicle showed no signs of leaks or oil consumption following the oil change. No oil leaks or wetness were found around oil filter or drain plug. Vehicle drove perfectly fine one day, and when started to leave a store it began horrendously knocking, despite operating as normal on the drive to the store. Dipstick was completely dry. No engine warning light was triggered, no low oil warning, etc. I contacted Kia America directly, as I had found examples of this same issue reported online and hoped for some cooperation, and was given a generic response to haul it to the nearest Kia dealership for diagnosis and repair, out of my own pocket.

The contact owns a 2016 Kia Sedona. The contact stated that the climate control panel became inoperable, failing to distribute heat and air conditioning. While the middle and third-row climate systems functioned, an abnormal burning odor was detected. The fan speed adjustment button experienced an electrical short, and upon removing the climate control panel, the wiring harness was found burnt. The contact stated that the climate control panel was previously replaced. Additionally, the power sliding door was inoperable. No warning lights illuminated. The contact related the failure to NHTSA Campaign Number: 19V109000 (Electrical System); however, the VIN was not included in the recall. The vehicle was taken to a local dealer but was not diagnosed or repaired. The vehicle was then taken to an independent mechanic, who determined that the failure was caused by the climate control panel. The manufacturer was not notified of the failure. The failure mileage was approximately 159,259.

The Styrofoam is cracked in half on two sides and it's losing pieces when I contacted the manufacturer. They said they were sending me tape and I don't feel that's very safe. That is the only solution they are offering me. This has had a recall previously. They said this is what you've approved as a fix to the recall. I just wanted to check on this because I don't feel it's very safe for me to tape my child car seat back together especially since there's pieces missing chunks and the Styrofoam is completely cracked in half. I could separate the two pieces and they're telling me to tape it back together.

Engine failure due to loud knocking as a result if high oil consumption. No warning lights ever. Needs replacement. Regular maintenance records available. Original owner with only 63900 miles in less than 10 years. Vehicle supposed to be under powertrain warranty (10 years/ 100000 miles). Kia and dealership keep denying warranty claim despite providing all records to prove regular maintenance.