2025 Kia Niro

Finally got car back from previous repairs and it was making a loud groaning noise all the time. Took it back to dealership and they said they had to repair the rack and pinion system and the gears were shredded. Employee says they now have another niro with the same problem as my original symptoms when transmission was replaced twice. Car has consistently had problems with the RPMs being incredibly high at low speeds but the dealership can’t seem to replicate the problem. Car randomly switched over to manual mode after a long drive. Video of problems given to employee and just said he’s going to give them to his field technician. Car has now been at the dealer for over 4 months and was finally returned because they can’t reproduce the problem.

I purchased this vehicle new from the dealer last year. The second time I went to them for an oil change the tires were worn out oddly and needed to be replaced. They said the car needed an alignment that I had to pay for. I purchased replacement tires from another shop and had the alignment paid for at another shop. The dealer refused any responsibility. This vehicle has not been in any accidents and miles driven are highway miles

I visited Car Pros Kia Tacoma for a wheel alignment on my 2025 Kia Niro EV. After the service, I was told the alignment was completed correctly and I was given a printout showing all values in the green. However, the vehicle did not feel stable or safe to drive afterward. The steering felt off, and the car did not track straight. Because the vehicle felt unsafe, I took it to Firestone the next day for a second opinion. Firestone performed a full alignment check and their “before” measurements showed that the alignment was significantly out of specification, including major issues with front toe, rear toe, and thrust angle. These values were far outside normal ranges and could affect handling and safety. Firestone then corrected the alignment, and their “after” measurements showed the vehicle was properly aligned and driving normally again. Their report clearly shows the difference between the unsafe alignment I received from Kia and the corrected alignment they performed. In summary: • Kia performed an alignment that was not actually within proper specifications. • I was told the alignment was correct when it was not. • The vehicle felt unsafe to drive after Kia’s service. • Firestone’s diagnostic confirmed the alignment was significantly off. • Firestone corrected the alignment and the vehicle immediately drove normally. I am filing this complaint because the dealership returned my vehicle in a condition that affected its stability and safety, and the documentation from Firestone clearly supports this.