2017 Kia Niro Hybrid

The contact owns a 2017 Kia Niro. The contact stated while driving at 70 mph, an abnormal sound was heard, and the vehicle lost forwards momentum. There was no warning light illuminated. The contact coasted the vehicle to the shoulder of the road. As the contact exited the vehicle, an abnormal odor appeared under the hood. There were no flames present. The contact stated that oil was seen leaking underneath the vehicle. The contact had the vehicle towed to the dealer where it was diagnosed however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The failure recurred. The vehicle was unable to drive. The contact mentioned NHTSA Campaign Number: 18V257000 (Hybrid Propulsion System) as a possible solution to the failure however, the Vin was not included. The manufacturer was made aware of the failure and informed the contact that the engine needed to be replaced. The failure mileage was approximately 39,000.

TL* THE CONTACT OWNS A 2017 KIA NIRO HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE CHECK HYBRID SYSTEM MESSAGE WAS DISPLAYED. AFTER STOPPING AND TURNING OFF THE VEHICLE, THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS THEN TOWED TO THE LOCAL DEALER RK KIA OF VINELAND LOCATED AT 612 N. DELSEA DR BUILDING 1, VINELAND, NJ 08360 WHO DIAGNOSED THAT THE ENGINE FAILED DUE TO A LACK OF OIL IN THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 57,000. THE VIN WAS NOT AVAILABLE.