FOLLOWING INSTRUCTIONS IN RV OWNERS MANUAL I CHECKED LUG NUT TORQUE AT SELLING DEALER. TORQUE WAS TOO HIGH. LATER SERVICE TECHNICIAN REPLACED THE FOUR WHEEL HUBS. SELLING DEALER SERVICE MANAGER REFUSED TO REPLACE BEARING CUPS AND BEARINGS IN MATCHED SETS. I CALLED DEXTER ASKING HELP. DEXTER SHOWED ME IN THE WEBSITE REPLACIN…
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FOLLOWING INSTRUCTIONS IN RV OWNERS MANUAL I CHECKED LUG NUT TORQUE AT SELLING DEALER. TORQUE WAS TOO HIGH. LATER SERVICE TECHNICIAN REPLACED THE FOUR WHEEL HUBS. SELLING DEALER SERVICE MANAGER REFUSED TO REPLACE BEARING CUPS AND BEARINGS IN MATCHED SETS. I CALLED DEXTER ASKING HELP. DEXTER SHOWED ME IN THE WEBSITE REPLACING SETS IS RECOMMENDED. THIS WAS BEFORE WE LEFT OREGON TO TEXAS FOR THE HOLIDAYS. I HAVE EMAILED NUMEROUS COMPANIES ASKING INFORMATION ABOUT MATCHED SETS. EACH COMPANY AGREED MATCHED BEARING CUPS AND BEARING ARE TO BE REPLACED IN MATCHED SETS. THE SERVICE MANAGER STILL REFUSES TO INSTALL MATCHED SETS. AFTER RETURNING FROM OREGON I READ THE DEXTER AXLE BOOK THAT CAME WITH MY RV. I READ IN DEXTERS BOOK INSTALLING MATCHING SETS IS REQUIRED AND EMAILED THIS TO THE SERVICE MANAGER. VISITING HIM THE OTHER DAY IN HIS OFFICE HE STATED THE SELLING DEALER DOES NOT INSTALL BEARING CUPS AND BEARING IN MATCHED SETS AND HE WILL NOT INSTALL MATCHED SETS IN MY RV. ANOTHER BOOKLET THAT CAME WITH MY RV IS A BOOKLET FROM CLI. CLI REQUIRES MATCHED SETS TO BE INSTALLED AND AGAIN THE SERVICE MANAGER REFUSED TO INSTALL PER MANUFACTURERS REQUIREMENTS. WHAT CAN I DO? *TR
Keystone RV Company (Keystone) is recalling certain model year 2013-2014 recreational trailers equipped with Dometic 9100 Power Awnings or Weather Pro awnings, awning serial numbers 306xxxx through 314xxxx, manufactured between February 13, 2013, through April 9, 2013. If the awning installation sequence was not completely followed, the awning motor may unknowningly become damaged. A damaged motor may lead to an unfurling of the awning.
Consequence & remedy
Consequence: If the awning unfurls unexpectedly either in transit or while parked, it may increase thre risk of personal injury or a crash.
Remedy: Keystone will notify owners and dealers will replace the awning motor, free of charge. The recall began on May 7, 2013. Owners may contact Keystone at 1-866-425-4369. Keystone's campaign recall number is 13-193.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE15018 · Emergency Exit Obstruction
Opened May 1, 2015 · Closed Jul 21, 2015
Status: closed (inferred from source dates) · Equipment:recreational Vehicle/trailer
The Office of Defects Investigation (ODI) received a complaint of a partially obstructed emergency exit window on a 2014 Montana trailer manufactured by Keystone RV which alleged the roof ladder impeded full opening of one of the two rear emergency exit windows.ODI notes that these trailers are equipped with as many as three (3) emergency exits, often including the window adjacent to the rear window in question.ODI further notes that Federal Motor Vehicle Safety Standards (FMVSS) do not apply to this case, as no emergency exits are required for this vehicle.However, the window is clearly marked as an emergency exit, yet may not function as one.Misleading signage may lead to a delay in occupant egress and pose an undue risk to safety.Keystone's recall (15V-409) to remove the label marking the window as an emergency exit or to replace the window will eliminate the risk of an occupant mistaking the subject window as an emergency exit and result in one of the functioning emergency exits being used.Keystone's actions resolve the issue raised by this investigation and therefore this investigation is closed.The ODI reports cited in this investigation can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification number:10692688. Note:Complaint number 10583668 was erroneously associated with this investigation when opened.
Additional source detail variants (2)
Equipment:recreational Vehicle/trailer
The Office of Defects Investigation (ODI) received a complaint of a partially obstructed emergency exit window on a 2014 Montana trailer manufactured by Keystone RV which alleged the roof ladder impeded full opening of one of the two rear emergency exit windows.ODI notes that these trailers are equipped with as many as three (3) emergency exits, often including the window adjacent to the rear window in question.ODI further notes that Federal Motor Vehicle Safety Standards (FMVSS) do not apply to this case, as no emergency exits are required for this vehicle.However, the window is clearly marked as an emergency exit, yet may not function as one.Misleading signage may lead to a delay in occupant egress and pose an undue risk to safety.Keystone's recall (15V-409) to remove the label marking the window as an emergency exit or to replace the window will eliminate the risk of an occupant mistaking the subject window as an emergency exit and result in one of the functioning emergency exits being used.Keystone's actions resolve the issue raised by this investigation and therefore this investigation is closed.The ODI reports cited in this investigation can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification number:10692688. Note:Complaint number 10583668 was erroneously associated with this investigation when opened.
Equipment:recreational Vehicle/trailer
The Office of Defects Investigation (ODI) received a complaint of a partially obstructed emergency exit window on a 2014 Montana trailer manufactured by Keystone RV which alleged the roof ladder impeded full opening of one of the two rear emergency exit windows.ODI notes that these trailers are equipped with as many as three (3) emergency exits, often including the window adjacent to the rear window in question.ODI further notes that Federal Motor Vehicle Safety Standards (FMVSS) do not apply to this case, as no emergency exits are required for this vehicle.However, the window is clearly marked as an emergency exit, yet may not function as one.Misleading signage may lead to a delay in occupant egress and pose an undue risk to safety.Keystone's recall (15V-409) to remove the label marking the window as an emergency exit or to replace the window will eliminate the risk of an occupant mistaking the subject window as an emergency exit and result in one of the functioning emergency exits being used.Keystone's actions resolve the issue raised by this investigation and therefore this investigation is closed.The ODI reports cited in this investigation can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification number:10692688. Note:Complaint number 10583668 was erroneously associated with this investigation when opened.
2014 Keystone Montana Mountaineer Problems, Complaints & Recalls | Skip That Year
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