BEFORE RETURNING TO OR. I TOOK MY RV TO HOUSTON METALLURGICAL LABORATORY, INC. I SUSPECTED SOME POSSIBLE CORROSION. (EXCERPT). OUR FIRST OBSERVATION WAS THE ALUMINUM WELDING OF THE FLOOR FRAMEWORK IN WHICH WE COULD SEE SOME OF THE WELDING WOULD NOT BE ACCEPTABLE TO VISUAL INSPECTION TO MORE THAN ONE WELDING CODE......ONE EXAMP…
Read full complaint
BEFORE RETURNING TO OR. I TOOK MY RV TO HOUSTON METALLURGICAL LABORATORY, INC. I SUSPECTED SOME POSSIBLE CORROSION. (EXCERPT). OUR FIRST OBSERVATION WAS THE ALUMINUM WELDING OF THE FLOOR FRAMEWORK IN WHICH WE COULD SEE SOME OF THE WELDING WOULD NOT BE ACCEPTABLE TO VISUAL INSPECTION TO MORE THAN ONE WELDING CODE......ONE EXAMPLE.....PHOTO PAGES #1 THRU 7 SHOW WELDS THAT WOULD NOT PASS A VISUAL INSPECTION. I KNOW YOU ALSO HAD CONCERNS DUE TO AIR FLOW, (COMPARTMENTS THAT SHOULD BE SEALED BUT ARE NOT) THAT THE ALUMINUM BEAMS ARE SHOWING WHAT APPEARS TO BE INITIAL STAGES OF CORROSION. CONCERNS THAT CONTAMINATED AIR (FROM VENTS SUCH AS HOLDING TANKS, HEATER, GAS TANKS) MAY BE ACCELERATING THE CORROSION AND MAY ALSO BE INTRODUCING A FORM OF CORROSION KNOWN AS MIC/MAC (MICROBIOLOGICAL INDUCED OR ASSISTED CORROSION) WHICH MAY TURN BE A HEALTH HAZARD........I HAVE NOT READ OR STUDIED YOUR WARRANTY PAPERS BUT IF THE ITEMS WE SEE ARE IN DIRECT VIOLATION OF THE NFPA 1192 DOCUMENT THEN IF THE MANUFACTURER DOES NOT WANT TO ADDRESS THE VIOLATIONS THEN I WOULD REPORT TO THE NFPA, DOCUMENT ALL ASPECTS OF VIOLATIONS INCLUDING QUOTING THE RULES OR MANDATORY REQUIREMENTS-STATING THE VIOLATION ALONG WITH DOCUMENTATION. I WOULD ALSO CONTACT NATIONAL TRANSPORTATION SAFETY BOARD IN REGARDS TO THE NFPA....I HIGHLY RECOMMEND THAT YOU CONTACT CARR ENGINEERING HERE IN HOUSTON WHILE YOU ARE IN TOWN...HOUSTON METALLURGICAL LAB. INC. REPORT CONTAINS 24 PHOTOS THEY TOOK. NOTE MY COMPLAINT LETTER HAS 126 PG CONTAINING NFPA CODES AND PHOTOS OF EACH COMPLAINT. AS TODAY THE SELLING DEALER HAS NOT SCHEDULED MY RV FOR WARRANTY. THEY HAVE PHOTOS OF A BLADE SEAL THAT IS WAVY AND TAPE THAT IS COVERING A HOLE IN THE ROOF AND A WORN SPOT..... RECENTLY I HAND CARRIED A LETTER TO THE SELLING DEALER, SERVICE MGR HAVING WHAT I BELIEVE ARE 52 VALID WARRANTY ITEMS. TECH MGR. SAID HE HAS MY 52 COMPLAINTS. *TR
NHTSA ODI #10584788
3,100 miles · Apr 25, 2014
Structure
NFPA 7.2.4 SHOWER STALLS. IN NO CASE SHALL THE DEPTH OF A SHOWER RECEPTOR BE LESS THAN 2 IN. (51 MM) OR THAN 9 IN. (229 MM). MEASURED FROM THE TOP OF THE FINISHED DAM OR THRESHOLD TO THE TOP OF THE DRAIN. SHOWER IN MY RV MEASURES 10 1/2" TECHNICAL MGR. ASKS WHAT DOES THAT HURT? KEYSTONE ISN'T GOING TO CHANGE OUT THAT SHOWER…
Read full complaint
NFPA 7.2.4 SHOWER STALLS. IN NO CASE SHALL THE DEPTH OF A SHOWER RECEPTOR BE LESS THAN 2 IN. (51 MM) OR THAN 9 IN. (229 MM). MEASURED FROM THE TOP OF THE FINISHED DAM OR THRESHOLD TO THE TOP OF THE DRAIN. SHOWER IN MY RV MEASURES 10 1/2" TECHNICAL MGR. ASKS WHAT DOES THAT HURT? KEYSTONE ISN'T GOING TO CHANGE OUT THAT SHOWER STALL. TECH MGR. MEETING ME IN TX. TOLD ME 4 + TIMES I HAD AGREE TO HIS TERMS OR TAKE MY RV OFF THE LOT. FINALLY I TOOK RV OFF LOT BUT I NEEDED AN UNBIASED OPINION FOR IT WOULD BE BETWEEN ME AND POSSIBLY ALL OF THEM AT THE DEALERSHIP SO I CALLED WALLER COUNTY SHERIFFS DEPT. INCIDENT # 287911 DATED 01/15/2014. *TR
NHTSA ODI #10584787
3,100 miles · Apr 25, 2014
Structure
VISITING IN HOUSTON, TX. 2013 CHRISTMAS HOLIDAYS I WAS CLEANING INSIDE RV MOUNTAINEERS BASEMENT. I NOTICED ONE OF THE (THAT WAS IN VISION) ALUMINUM FLOOR JOISTS WAS SAWED PART OF THE WAY INTO. THIS FLOOR JOISTS THAT WAS SAWED PART OF THE WAY INTO IS NEXT TO A VERTICAL PLUMBING PIPE. PLUMBING INSTALLER MAY HAVE SAWED THIS FLOO…
Read full complaint
VISITING IN HOUSTON, TX. 2013 CHRISTMAS HOLIDAYS I WAS CLEANING INSIDE RV MOUNTAINEERS BASEMENT. I NOTICED ONE OF THE (THAT WAS IN VISION) ALUMINUM FLOOR JOISTS WAS SAWED PART OF THE WAY INTO. THIS FLOOR JOISTS THAT WAS SAWED PART OF THE WAY INTO IS NEXT TO A VERTICAL PLUMBING PIPE. PLUMBING INSTALLER MAY HAVE SAWED THIS FLOOR JOISTS. I LATER EMAILED A CONSUMER REP. AT KEYSTONE RV ASKING IF THE SAWED ALUMINUM FLOOR JOISTS WOULD CAUSE STRUCTURAL INTEGRITY OR DECREASE THE RV VALUE. HE WOULD NOT RETURN THIS EMAIL. I HAVE RELENTLESSLY CONTACTED KEYSTONE RV MFG ABOUT PROBLEMS WITH THIS RV. TECH MGR FOR KEYSTONE WHO I MET IN TX HAS TOLD ME TWO TIMES IF I DIDN'T AGREE TO HIS TERMS HE WOULD NOT AUTHORIZE ANY WARRANTY WORK TO BE PERFORMED ON MY RV. ON 3 OCCASIONS WE HAVE TALKED ABOUT HOW WE COULD ADDRESS WARRANTY ISSUES ON MY RV. HE STILL REFUSES WARRANTY WORK ON MY RV. I AM BACK IN OREGON AND ONE OF THE OWNER'S OF THE SELLING DEALER EMAILED ME KEYSTONE WOULD WORK DIRECTLY WITH ME. I STILL CAN'T GET WARRANTY WORK PERFORMED. TECH MGR AND I RECENTLY TALKED ON THE PHONE AND HE ASKED I BELIEVE WOULD I SELL MY RV BACK TO KEYSTONE? I COULD NOT THINK FAST ENOUGH FOR I AM MENTALITY EXHAUSTED AFTER WRITING A 126 PAGE COMPLAINT LETTER TO KEYSTONE HOPING TO RESOLVE WARRANTY ISSUES. EACH COMPLAINT HAS A PHOTO AND A NFPA CODE NUMBER. NOTE PLEASE. I HAVE PREVIOUSLY REQUESTED MY FUNDS BACK FROM SELLING DEALER AND WAS REFUSED. WHEN TECH MGR. ASKED IF I WOULD SELL THE RV BACK MY WIFE SAID TELL HIM WE LIVE IN THIS. TECH MGR. SAID THEY WOULD NOT BUILD ME ANOTHER RV BECAUSE I LOOK TO THOROUGHLY AT RV'S. I INFORMED TECH MGR. I RESEARCHED OVER 1,000 HR JUST TO GET IN A POSITION TO SPEAK THIS OFTEN AND THAT I WOULD TRADE MY RV FOR AN ALPINE FOR I WAS TOLD ITS BETTER BUILT & 1 1/2 BATH. HE AGREED TO TRADE BUT 1ST TALK WITH HIS BOSS. NEXT CALL HE SAID I HAD TO PAY SOME MONEY. *TR
Keystone RV Company (Keystone) is recalling certain model year 2013-2014 recreational trailers equipped with Dometic 9100 Power Awnings or Weather Pro awnings, awning serial numbers 306xxxx through 314xxxx, manufactured between February 13, 2013, through April 9, 2013. If the awning installation sequence was not completely followed, the awning motor may unknowningly become damaged. A damaged motor may lead to an unfurling of the awning.
Consequence & remedy
Consequence: If the awning unfurls unexpectedly either in transit or while parked, it may increase thre risk of personal injury or a crash.
Remedy: Keystone will notify owners and dealers will replace the awning motor, free of charge. The recall began on May 7, 2013. Owners may contact Keystone at 1-866-425-4369. Keystone's campaign recall number is 13-193.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE15018 · Emergency Exit Obstruction
Opened May 1, 2015 · Closed Jul 21, 2015
Status: closed (inferred from source dates) · Equipment:recreational Vehicle/trailer
The Office of Defects Investigation (ODI) received a complaint of a partially obstructed emergency exit window on a 2014 Montana trailer manufactured by Keystone RV which alleged the roof ladder impeded full opening of one of the two rear emergency exit windows.ODI notes that these trailers are equipped with as many as three (3) emergency exits, often including the window adjacent to the rear window in question.ODI further notes that Federal Motor Vehicle Safety Standards (FMVSS) do not apply to this case, as no emergency exits are required for this vehicle.However, the window is clearly marked as an emergency exit, yet may not function as one.Misleading signage may lead to a delay in occupant egress and pose an undue risk to safety.Keystone's recall (15V-409) to remove the label marking the window as an emergency exit or to replace the window will eliminate the risk of an occupant mistaking the subject window as an emergency exit and result in one of the functioning emergency exits being used.Keystone's actions resolve the issue raised by this investigation and therefore this investigation is closed.The ODI reports cited in this investigation can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification number:10692688. Note:Complaint number 10583668 was erroneously associated with this investigation when opened.
Additional source detail variants (2)
Equipment:recreational Vehicle/trailer
The Office of Defects Investigation (ODI) received a complaint of a partially obstructed emergency exit window on a 2014 Montana trailer manufactured by Keystone RV which alleged the roof ladder impeded full opening of one of the two rear emergency exit windows.ODI notes that these trailers are equipped with as many as three (3) emergency exits, often including the window adjacent to the rear window in question.ODI further notes that Federal Motor Vehicle Safety Standards (FMVSS) do not apply to this case, as no emergency exits are required for this vehicle.However, the window is clearly marked as an emergency exit, yet may not function as one.Misleading signage may lead to a delay in occupant egress and pose an undue risk to safety.Keystone's recall (15V-409) to remove the label marking the window as an emergency exit or to replace the window will eliminate the risk of an occupant mistaking the subject window as an emergency exit and result in one of the functioning emergency exits being used.Keystone's actions resolve the issue raised by this investigation and therefore this investigation is closed.The ODI reports cited in this investigation can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification number:10692688. Note:Complaint number 10583668 was erroneously associated with this investigation when opened.
Equipment:recreational Vehicle/trailer
The Office of Defects Investigation (ODI) received a complaint of a partially obstructed emergency exit window on a 2014 Montana trailer manufactured by Keystone RV which alleged the roof ladder impeded full opening of one of the two rear emergency exit windows.ODI notes that these trailers are equipped with as many as three (3) emergency exits, often including the window adjacent to the rear window in question.ODI further notes that Federal Motor Vehicle Safety Standards (FMVSS) do not apply to this case, as no emergency exits are required for this vehicle.However, the window is clearly marked as an emergency exit, yet may not function as one.Misleading signage may lead to a delay in occupant egress and pose an undue risk to safety.Keystone's recall (15V-409) to remove the label marking the window as an emergency exit or to replace the window will eliminate the risk of an occupant mistaking the subject window as an emergency exit and result in one of the functioning emergency exits being used.Keystone's actions resolve the issue raised by this investigation and therefore this investigation is closed.The ODI reports cited in this investigation can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification number:10692688. Note:Complaint number 10583668 was erroneously associated with this investigation when opened.
2014 Keystone Montana Mountaineer Problems, Complaints & Recalls | Skip That Year
Illustration