2021 Jeep Wrangler

Hello, I am writing to escalate an urgent issue involving my vehicle recall and my scheduled shipment. I have paid over three thousand dollars to Montway as my broker, and at this point all involved parties have failed to provide a clear solution. I cannot move forward without immediate support. My Jeep is experiencing a recurring battery recall for the seventh time. This is a product defect that is outside of my control. My vehicle is scheduled to ship through Pasha in the coming days, and the recall must be resolved before drop off. Pasha has informed me that I cannot keep the vehicle at the port before the appointment window, and Montway has not provided any realistic guidance on where the vehicle can be safely held. I hired Montway to help coordinate this process. I paid for professional support. Being told to find a holding location myself while coordinating a safety recall is not acceptable. I need all parties to provide real solutions and support. I need the following: Written confirmation from Jeep that the recall service will be completed at no cost to me and that my VIN is being handled as a priority case. Written confirmation from Montway that my shipment schedule remains active and that I will not be charged additional fees caused by this recall. Clear guidance on the correct next steps for temporary holding or drop off timing so I can comply with Pasha requirements without further disruption. I am not responsible for additional fee that has been involved due to the recall alert from 2 days ago, just a few days before my vessel departs. I have now been informed that I may need to pay additional costs due to delays and complications caused by this recall. I need to make it very clear that I am not responsible for any extra fees related to this situation. This recurring defect is a Jeep product issue and has nothing to do with my actions or maintenance. I should not be financially penalized for a repeated safety failure that is fully docume

My clutch was recalled and I brought it in maybe around 10 times after because the service transmission light immediately came up after the recall fix. After bringing it to jeep for a year and engineers giving me the run around. First they said it was the way I was driving the clutch then after a year they said that the recall was to put a new sensor in and that is why the service transmission light is going on. This cannot be correct because they would have said that from the beginning. It is dangerous because you cannot see anything on the screen when the service transmission light comes up. They do not know what is wrong and are making up excuses after it was in the shop off and on for a year. The way I drive the clutch is normal and should never make the service transmission light go on. It never happened before the recall.i have docume to from all the times it went into the shop.

I was driving my 2021 Jeep wrangler and it started running poorly. I was near the dealership. I called them and told them I was headed to them asap. (I was within 3 mile range). The car died in the middle of an intersection. I could not put the car in neutral to move it out of the way of traffic. I got a tow truck to bring it to the dealership. Where they told me that the coolant tube fasteners for my vehicle were gone, and that the engine was blown, including the pump. Elbow screws were missing for the vehicle and coolant was everywhere in my vehicle. My car has 46,000 miles on it. It has had every single oil change ,reported recall done and service request to complete completed.. It has been taken very well care of and has only been to this one dealership.. according to the dealership, it is not covered under my powertrain warranty, and that I must pay for the engine and other parts myself. Upon looking into this, I looked into the NHTSA and also the FCA for recalls on a 2021. I found that that my 2021 would have been recalled for recall number ZD8. Recall code is exactly what is wrong with my 2021 vehicle. I don’t know why they didn’t did not add my VIN number to it, but I am requesting that it be investigated to help me get this covered under warranty. I have contacted Chrysler currently they’re telling me that the engine is not available until November 17 at the earliest so at this time I am in a rental car that I am paying for.. I do believe that my VIN number for my vehicle should have been added and that it should be investigated for other owners of Jeep Wrangler 2021 and 2022 vehicles that possibly were not listed with their VIN numbers. Please help expedite. chrysler case # 94425835. Dealer code 45091 and customer number 81103. Thank you

My husband was turning left from one highway to another highway when a car who was trying to pass multiple vehicles behind us hit us on drivers side as we were turning causing my 2021 Jeep to be pushed completely off the road and into a ditch where we hit a large pole/electrical pole. We hit the pole so hard that it moved it. Our air bags did not deploy at all. I got a notification on my Jeep app stating that there was airbag failure. My husband and my body were shook pretty bad from the incident and could have been seriously injured due to the impact. Our Jeep was towed to the body shop and they stated the gentleman working there told my husband that our airbags should have deployed.

On 7/13/25, my 2021 Jeep Wrangler Unlimited with approximately 50,000 miles on it spontaneously caught fire as I was driving down the highway. The fire appeared to start in the engine compartment and very quickly moved to the entire front end of the vehicle. I pulled over on the side of the road and managed to safely exit the vehicle without physical injury. In minutes, the entire vehicle was consumed in flames. The fire department arrived within 10 minutes. When I departed the scene of the incident, fire fighters were still spraying water on the vehicle. After leaving the scene, I went to the hospital for psychological injury related to the incident. The investigation into the fire is currently underway. I do not have additional information about the cause or specific location of the fire. The vehicle is currently at a tow yard and is a total loss. It is nearly unrecognizable aside from the frame and a few components in the far rear. I am in the process of documenting all upgrades and modifications. Since it was fully built for off-roading and overlanding, it is a long and challenging task to take inventory of every part. Approximately 3 months before the incident, the vehicle was towed to a local CDJR dealership for a factory recall, where the entire fuel system was replaced. There were no other issues with the vehicle.

1. What component or system failed or malfunctioned, and is it available for inspection upon request? The hybrid-electric system, including the high-voltage battery, battery pack control module (BPCM), and associated cooling systems, repeatedly malfunctioned. These failures caused loss of power while driving, electrical odors, and error messages. The vehicle is currently at the dealership for service and is available for inspection upon request. 2. How was your safety or the safety of others put at risk? The vehicle has lost power multiple times while in motion, including on city streets and highways. These unexpected power losses significantly increased the risk of rear-end collisions and limited my ability to safely accelerate or steer in traffic. I have had to take anxiety medication when driving the vehicle due to fear of these events recurring, and I am deeply concerned about the safety of my family, including a newborn passenger. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. The issues have been confirmed by an authorized Jeep dealership on multiple occasions. Despite several recall campaigns and attempted repairs, the same power loss and electrical system problems have recurred. Service advisors and technicians acknowledged the problems and attempted component replacements and reprogramming, but the malfunctions persist. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle has been inspected and serviced exclusively by an authorized Jeep/Chrysler dealership (Autonation CDJR in Roseville, CA). There is no indication that FCA/Stellantis corporate has physically inspected the vehicle beyond dealership reports. It has not been inspected by police or insurance representatives. 5. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? Yes. Warning lights and messages su

I own a 2021 Jeep Wrangler 4xe Unlimited, which has undergone three manufacturer recalls and two separate service (one handle during a recall visit) visits due to charging failures. The recalls were related to defrost system malfunctions, sudden loss of motor power, and high-voltage battery concerns. Each of these issues was addressed solely through **dealer-installed software updates**—updates that could not be completed over the air. These recalls and service visits highlight a troubling pattern: the vehicle’s core systems—including the BPCM, IDCM, PIM, TCM, and HCP—are deeply interconnected and dependent on one another. So far, my vehicle has required a total of **10 software updates**, with some systems needing multiple revisions. Most recently, Jeep addressed a “not charging” problem by once again performing a software update—this time affecting **five of the seven systems previously updated during recalls**. Despite the problem originating from their software architecture, Jeep charged me **$200 for the update**, even though it stemmed from an issue caused by their failed over-the-air deployment strategy. These recurring failures are not isolated incidents—they represent a systemic flaw within the vehicle’s hybrid management and safety systems. Relying on repeated software patches to resolve critical defects is not only unsustainable—it’s creating **unsafe driving conditions** and placing an unfair burden on the owner.

Coolant leaking, engine overheating, dealer says not covered issue despite it being a known issue (see customer satisfaction notification zd8 coolant leak. But dealership is going to charge me over five hundred dollars to replace a gasket and use some lock tight on my vehicle. I understand there isnt a RECALL on my vin in particular but I also can read and the narrative in the above mentioned notification matches my vehicle. 2021 Jeep Wrangler Unlimited 2.0 turbo engine. So why am I paying out of pocket for a "known" issue?

Coolant, leaking from jeep wrangler overheated, took it to my personal mechanic, who pointed out that there is a known issue and handed me the customer notification ZD8 coolant leakage, which states that the vehicle should be taken to a dealership and that the repair would be covered. I took it to the dealership. I was told that it is not covered and now I'm being charged over $500 for something that is a known issue. I have tried calling mopar.I've tried calling other eight hundred numbers to get someone to explain this to me yet.No one seems to be able to tell me anything.Other than there are no open recalls, which I already know can someone please explain why a known issue is not covered?

Date: [XXX] Subject: Immediate Safety Concern – 2021 Jeep Wrangler Sahara 4xe – Acceleration Failure Dear Jeep Customer Care, I am the owner of a 2021 Jeep Wrangler Sahara 4xe, VIN [XXX] , with approximately 50,000 miles. I am writing to report a critical and potentially fatal safety defect that occurred multiple times on [XXX], most notably at the intersection of [XXX] and [XXX] in Oregon. On multiple occasions, when attempting to accelerate from a full stop into an intersection with cross traffic traveling at 55 mph or more, the vehicle failed to respond to throttle input. Instead of accelerating, the Jeep simply rolled slowly into the intersection despite my foot fully depressing the accelerator pedal. This placed me at immediate risk of being struck broadside by oncoming vehicles at high speed, which could have resulted in catastrophic injury or death. The check engine light was on since [XXX] and my husband drove the Jeep to Lithia Chrysler Dodge of Bend (Oregon) on June 4th, 2025, 12 pm. They ran a computer test and told my husband that there was a recall on the battery but that we could still drive the car, and it was safe but not to charge the car (we followed instructions). We couldn’t even secure a vehicle appointment until July 2nd, 2025. How do you not prioritize a potentially critical situation? This defect is entirely unacceptable and renders the vehicle unsafe for operation. I will not drive the vehicle further due to the danger involved. Given the severity of this defect, I request: •Immediate investigation by Jeep/FCA engineering and technical teams. •Safe transport (towing) of the vehicle to an authorized service center at Jeep’s expense. •Full documentation of the inspection, diagnosis, and resolution of this issue. •Confirmation of whether this issue has been reported in other 4xe vehicles or constitutes part of a larger safety defect investigation. I am documenting this issue formally INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)