2021 Jeep Wrangler

Multiple failed recalls to stop vehicle High Voltage battery fires. I've already had the battery pack replaced once and now another recall of a software flash (68c) to test the battery cells separators for damage. So again the issue is still there and this is just another band-aid to catch it before it catches fire. This has been a ongoing issue for over a year and the issue is still not properly corrected. Multiple months of no charging, no parking in garage or near other vehicles/structures just to have another band-aid of a software flash, to stop the fire before it starts doesn't make me feel safe enough to put my family in this vehicle or to still want to charge or park anywhere near other vehicles or structures. This is the same process that "fixed" this issue the last time that obviously isn't a fix at all. The new battery they installed in 07/22/25 is just more of the same junk batteries without a proper fix.

My 2021 Jeep Wrangler 4xe has now been through three separate recalls for the same high-voltage battery fire risk, each time with the same “software flash” remedy instead of a permanent repair. Recall 24V-111 (04B, Feb 2024): Software update to the Battery Management System (BMS) to detect battery faults. Recall 24V-720 (95B, Sept 2024): Reissued for the same defect, again using only a software update. Recall 25V-741 (68C, Oct 2025): A third campaign for the same issue, described once more as a “software flash followed by replacement if needed,” though parts are still unavailable. Each campaign cites potential separator damage inside the battery cells, which can lead to thermal events and fires. Despite multiple “fixes,” Stellantis has never provided an actual hardware remedy or replacement plan. Owners continue to be told to park away from structures and avoid charging their vehicles. More than a year after the first battery recall, the manufacturer still cannot supply a permanent remedy, exceeding the “reasonable time” requirement under federal safety law. I am filing this complaint because repeated software-only updates have not corrected the defect and the vehicle remains at risk of fire. NHTSA oversight is needed to ensure Stellantis provides a true, lasting fix rather than another temporary software patch.

I own a 2021 Jeep Wrangler 4xe Rubicon with approximately 23,000 miles. I recently received notice of Recall 68C (high-voltage battery fire risk). Jeep’s instructions say not to charge the vehicle and to park it outdoors, away from structures, because of potential fire risk. The manufacturer has stated that no repair will be available until at least March 2026, leaving owners unable to safely use or charge their vehicles for months. This recall follows multiple previous recalls and investigations involving fire risk or electrical system failures on the Wrangler 4xe, including earlier campaigns related to the hybrid battery and software updates. The repeated safety issues raise concerns about the overall safety and reliability of this model. My vehicle is otherwise in excellent condition, but I can no longer use it as intended as a plug-in hybrid or safely park it in my garage. Jeep has not offered a timely fix, loaner vehicle, or buyback. I am reporting this because the ongoing risk of fire, coupled with repeated recalls and long repair delays, represents a serious safety hazard that deserves immediate NHTSA attention.

The vehicle has multiple critical, uncorrected safety defects: Loss of Motive Power (RQ24012), Engine Contamination (CSN 78C), and Battery Fire Risk (Recall 68C). Incident Details (R/O [XXX], [XXX]): My 2021 Jeep Wrangler 4xe experienced a sudden and complete Loss of Motive Power while operating. The customer concern noted on the Repair Order states the vehicle "seems to loose power while driving above 30MPH... and feel like it was going to turn off." This failure rendered the vehicle inoperable and created an extreme safety hazard on a major roadway [XXX] ), forcing me to coast to safety. Component Failure and Safety Risk: The failed components are the Engine (2.0L Turbo), Hybrid Propulsion System, and Electric Coolant Heater (ECH). The dealer's repair (R/O [XXX]) confirmed system instability by replacing the ECH. This loss of power is directly linked to the manufacturer's known defect (CSN 78C), where sand contamination in the engine can cause catastrophic failure and unrecoverable loss of propulsion. This mechanical defect is the root cause of the safety risk and is currently under NHTSA investigation (RQ24012). Additionally, the vehicle is subject to Recall 68C (Battery Fire Risk), preventing safe use of the PHEV system and forcing me to park away from structures. The combination of these uncorrected defects puts both my safety and the safety of others at risk. Warning Lamps: A 'Service Hybrid System' light or similar warning message appeared at the time of the incident. The problem has been confirmed by the dealer (Price Chrysler Dodge Jeep Ram) and is documented in Repair Order [XXX]. The component is available for inspection upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I own a 2021 Jeep Wrangler 4xe Unlimited, which has undergone three manufacturer recalls and two separate service (one handle during a recall visit) visits due to charging failures. The recalls were related to defrost system malfunctions, sudden loss of motor power, and high-voltage battery concerns. Each of these issues was addressed solely through **dealer-installed software updates**—updates that could not be completed over the air. These recalls and service visits highlight a troubling pattern: the vehicle’s core systems—including the BPCM, IDCM, PIM, TCM, and HCP—are deeply interconnected and dependent on one another. So far, my vehicle has required a total of **10 software updates**, with some systems needing multiple revisions. Most recently, Jeep addressed a “not charging” problem by once again performing a software update—this time affecting **five of the seven systems previously updated during recalls**. Despite the problem originating from their software architecture, Jeep charged me **$200 for the update**, even though it stemmed from an issue caused by their failed over-the-air deployment strategy. These recurring failures are not isolated incidents—they represent a systemic flaw within the vehicle’s hybrid management and safety systems. Relying on repeated software patches to resolve critical defects is not only unsustainable—it’s creating **unsafe driving conditions** and placing an unfair burden on the owner.

The gas indicator indicated that I had 35 miles left to empty, it showed an eighth of a tank still available but completely shut down on me on the freeway. The car completely shut down to the point that I was not even able to pop it in neutral to help roll it to a safer place further off the highway. Fine, the gas gauge is wrong, but not being able to put it in neutral for my own safety and the safety of others is unacceptable.

The jeep was taken to the dealership under a software battery recall and the software was updated. One week later while driving at approximately 55mph, there was a sudden jerk in the propulsion system. the car shifted abruptly from electric to gas motor and the electric mode was unavailable. The vehicle jerked and hesitated at every acceleration and deceleration causing unsafe operating conditions . The check engine light was on I returned it to the dealer immediately and was told that the high voltage hybrid battery was bad. I'm pretty convinced from my and other experiences that the software up date was not a remedy to previous incidents reported to you. It was a software patch that determined if the battery was bad.

Our vehicle experiences loss of motive power as well as a complete disconnect from the battery. All diagnostics have shown that physical battery connections are good. We have been left on the side of the road with the inability to drive the vehicle above 20 mph. It is extremely dangerous when moving through an intersection or driving on the highway. We get a sudden warning lamp of a battery, charging cable, and turtle. They appeared 4 days after the purchase of the vehicle.

SINCE THE PURCHASE OF THIS VEHICLE BRAND NEW, IT HAS BEEN BACK TO THE DEALER 14+ TIMES FOR THE BATTERY/HYBRID COMPONENTS. IT CAUSES "A FIRE HAZARD" AND I AM INSTRUCTED TO NOT PARK IT IN MY OWN GARAGE, NEAR OTHER VEHICLES AND IT'D BE BEST TO NOT DRIVE IT. THIS HAS HAPPENED MORE TIMES THAN NOT SINCE OWNING THIS VEHICLE AND THE PROBLEMS PERSIST. RIGHT NOW IT HAS ANOTHER BATTERY/HEATER ISSUE AND IT ISN'T FUNCTIONING PROPERLY, YET I AM TOLD TO DRIVE IT ANYWAY AS THE PARTS ARE ON BACK ORDER WITH NO DATE/FIX IN SIGHT AND THEY DO NOT WANT TO PROVIDE A LOANER INDEFINITELY. MEANTIME, I DO NOT FEEL SAFE, IT'S ALWAYS AT RISK OF CATCHING ON FIRE WHETHER PARKED OR IN DRIVE. MANY OF THESE SAME VEHICLES HAVE CAUGHT FIRE AND PEOPLE ARE BATTLING CHRYSLER/JEEP DAILY. WHEN IS THE SAFETY ENTITY GOING TO STEP UP AND FORCE A BUYBACK FOR THE SAFETY OF THE OWNERS/PASSENGERS? I HAVE A $70000 VEHICLE THAT DOES NOT FUNCTION PROPERLY AND IS UNSAFE TO BE ON THE ROADS OR PARKED ANYPLACE.

Recent recall 95B was performed December 15th, 2024 on my Jeep 4xe. The vehicle passed the road test involved with the safety recall to detect a defective high voltage battery. On December 26th, within 100 miles of the recall test being performed, the vehicle cruise control involuntarily shut off, check engine light illuminated and the vehicle lost power on the freeway. We were able to return home with the vehicle lurching while driving, having erratic acceleration from a stop and pushing through braking. The issues continued a few days later when delivering to the Jeep service center and the Jeep died in the service lane and had to be pushed the rest of the way to the service bay. The "fix'' that Stellantis has provided seems to simply later detect the battery issue that the recall test was designed to detect under their care during the test procedure. There are numerous other 4xe owners that I am aware of that are having the same post-test failures and motive power losses in traffic soon after their vehicle 'passed' the battery test. This 'solution' is causing a dangerous situation for the owners and the general motoring public. The Jeep has since been reevaluated and determined that the battery that the recall was intended to detect is indeed defective and is being replaced.