2024 Jeep Wrangler 4XE

JEEP 2024 Wrangler 4XE HYBRID EXPLODED VIN# [XXX] On [XXX], just before [XXX], our 2024 hybrid vehicle began emitting smoke while parked in our attached garage. Thankfully, our smoke alarm alerted us - my wife discovered it was coming from the garage and immediately called 911. Police arrived within minutes and were able to push the car out of the garage. Shortly after that, the vehicle caught fire. First responders later told us that if my wife had not acted quickly, the fire could have easily spread to our home—potentially resulting in a total loss, or worse, endangering our lives if it had happened while we were asleep. It took four hours of continuous firefighting to manage the flames. The Hazmat team explained that this was due to “thermal runaway”, a dangerous chain reaction in lithium-ion batteries where heat builds uncontrollably, leading to fire or even explosions. These types of fires can’t be extinguished conventionally—they must burn out once the chemical reaction is complete. Some Important Context: This vehicle is the same year, make, and model as those recently recalled for hybrid battery fire risks. However, our VIN was not included in the recall—something we now believe may have been an oversight, as the circumstances appear nearly identical. Back in June, the car had another serious issue: it shut down completely despite a full gas tank and a 50% EV charge. It had to be towed to the dealership, and was returned to us a day or 2 later, marked as “repaired.” After the fire - I reviewed the service paperwork, we found that the specific error code pointed to unstable hybrid battery voltage—a potential sign of a failing battery pack. According to documentation on that error code POB24, complete replacement of the hybrid battery is considered the only safe fix. That repair was never performed—and worse, we were never informed of the severity of the issue. This negligence should be addressed as it almost killed us. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552

The contact owned a 2024 Jeep Wrangler. The contact stated that while the vehicle was parked in the driveway and charging, the battery caught on fire. The vehicle was unoccupied. The contact stated that the entire vehicle was on fire. The contact stated that the fire department and Hazmat arrived. The fire department extinguished the fire. The vehicle was a total loss. The contact stated that the failure was due to a thermal reaction in the battery. The contact stated that the fire report was not available. The vehicle was loaded into a secure container and towed to the local tow yard. The contact stated that the fire department and Hazmat team recommended the vehicle be stored in a container for safety precautions. The manufacturer was made aware of the failure. The contact was informed that there will be an investigation. The failure mileage was approximately 31,000.

The contact leased a 2024 Jeep Wrangler. The contact stated that while his wife was driving 65 MPH, there was an abnormal sound coming from the vehicle. The contact stated that on a separate occasion, the rearview camera displayed a distorted image while the vehicle was in reverse(R). The vehicle was taken to the dealer; however, no cause for the failure was found; however, an unknown part was replaced. The contact stated that the failure persisted. The vehicle was not repaired. The vehicle remained at the dealer. The manufacturer was notified of the failure. The failure mileage was approximately 100.

I came home shortly before 4pm on [XXX] and plugged in my 2024 Jeep Wrangler 4xe inside of the garage. I closed the door and about 45 minutes later noticed smoke in the yard. We then realized it was coming from inside our own garage and the car engine compartment was on fire and called 911 just before 5pm. The fire department arrived quickly and gained access to the garage. They removed the car from the power source and extinguished the fire. The most damage was seen in the driver's side engine compartment. There was also property damage including smoke and fire damage inside of the garage and to the contents of our garage. The Fire department stayed with us until the tow truck company came to get the car. Two weeks prior to the fire, this car was in for service at the Jeep dealership on Monday [XXX]. The check engine light was on related to cooling for the EV motor. While the check engine light was on, the car would not use the EV mode at times with a warning "Electric Mode Unavailable Cabin Cooling or Heating". This put my family at huge risk; we are lucky that we were home to notice the fire and that no one was hurt in the fire. We are also living with the toxicity of the burn of the lithium ion battery and electric plastic components next to our house, on our property. It caused a huge amount of stress and fear for my children who recently went through 2 evacuations with the Eaton fire. The Jeep is available for inspection. It is being stored at the lot of the tow truck company for inspection by the insurance company and Jeep. The Fire department completed a Fire investigation report. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2024 Jeep Wrangler 4xe VIN: [XXX] I have driven 4 other 4xe 2024 in the last two months as rental cars and have noticed my jeep is not performing anywhere near the other four, I have driven. Seems like my jeep isn’t tuned correctly or the engine/transmission has an issue. Engine: -When starting and as engine warming up it shakes the care periodically. There are times when it will shake the car as it heats up, rocking the car slightly and you can hear the engine make a weird knocking noise. -This also occurs when in E-Save mode and charging the battery is selected. The engine does not idle smooth all the time and sometimes runs rough then goes back to normal -There does not seem to be much torque Transmission: -The 1st – 3rd gear shift at high RPM times even when barley giving it any gas. -The transmission shifts down into 2nd gear at around 18-20 mph when gradually slowing down in traffic causing the jeep to slow down quickly and throws you forward. If you catch it during its shift (which is longer than any other gear) it will slam into 2nd and then back into 3rd gear. You lose power as it takes several seconds to complete the shifting. -The gear I feel should smoothly shift into and out of 2nd at around 15 mph, like it does in the cars I rented. oDoes the shift timing need to be remapped or reset? Software update: -The software update pushed on the home screen several weeks ago to update the camera, and some other items has caused my gauge cluster to flash a lot when using CarPlay GPS. In stead of the turn by turn on the cluster it flashes. I continues to have issue and causing me to lose power or significantly slow down and not able to accelerate in Atlanta traffic. Something is wrong with this Jeep brand... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On three occurrences I was driving my vehicle and it suddenly and abruptly stopped in the middle of traffic. The entire vehicle shut down and would not drive or move forward. It was terrifying as on one of the occasions I had my son with me and he was slammed back into the seat. We have reached out to the dealership who insists there is nothing wrong with the vehicle. It is a safety hazard and we are lucky that my family and no one else has been harmed or seriously injured because of these incidents. We don’t know what to do as Jeep is taking no responsibility and we are afraid to drive the vehicle as it is a ticking time bomb. There is a recall for this issue on different year models but the dealer will not acknowledge that there could be any problem. The service light has been on and off intermittently.

I had just left my home and got up to about 20-25 MPH when my Jeep Wrangler Willy’s 4XE suddenly and abruptly came to a full stop causing the tires to lock up as well and screech to a stop then it shut down and I had to restart it. It jolted my upper body and head forward and could’ve been much more dangerous if I were on a busy road or if anyone were driving behind me. I took it to my local dealership and they were able to recreate the issue after driving it and it shut off just as it did for me. They brought it in and seem to have primarily done some software update but didn’t express much confidence in the repair. They just said there were no DCT’s but there was some software updates and that should fix it. They also claimed there were no recalls present on the vehicle which is even more scary. So the only way there fixing this if they even are fixing it is it already happened to you and put you in danger.