2024 Jeep Wrangler 4XE

The contact owns a 2024 Jeep Wrangler 4XE. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available and were expected to arrive in the first quarter of 2026. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving at various speeds, the check engine warning light was illuminated, and the vehicle lost motive power. The contact was able to pull over to the side of the road, and the vehicle was restarted. The contact stated that the failure also occurred while reversing into a parking lot. The contact stated that the vehicle was able to restart, but jolted backward and forward upon restarting. Additionally, the contact was unable to unlock the vehicle while using the key fob on several occasions. The vehicle was taken to the dealer, where an unknown software update was performed; however, the failure persisted. The vehicle was taken back to the dealer, where the cause of the failure could not be determined. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 25V710000 (Electrical System), which the contact related to the failure; however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 12,000.

The drive indicator suddenly started flashing, the red wrench light came on, the check engine light came on. I pulled over a little on the road and put the jeep in park. I was unable to move the vehicle. It would not come out of gear. I had to turn the jeep off. Then restarted it and was able to get it into gear however the check engine light remained on.

Vehicle while driving using adaptive cruise control will sometimes fail to recognize stopped vehicles directly in front of the vehicle, within standard detection range. Continue to accelerate rapidly towards a stopped vehicle and fail to slow, stop, or activate emergency braking requiring driver intervention. Commonly occurs when following a vehicle slowing due to traffic, the vehicle in front that is being accurately tracked will change lanes- there will be another vehicle in front that may be stopped. The Jeep accelerates failing to see the stopped vehicle. This condition occurs once every couple of days.

Follow-Up to Complaint #11696210 This is a formal update to my original safety complaint regarding my 2024 Jeep Wrangler 4xe (VIN: [XXX] ), which suddenly decelerated from 50 mph to 10 mph on October 11, 2025 — a terrifying incident that occurred immediately after an over-the-air (OTA) Uconnect software update. Since submitting the original complaint, Jeep/Uconnect confirmed that my vehicle was affected by the faulty OTA update, but they have refused to provide any documentation of what occurred. They admitted the update was involved but claimed they had “no access” to the engineering or software details. They referred me back to the dealership, which had originally denied any recall existed and still has not provided a clear explanation of what was done. I have made repeated attempts to escalate my case through Jeep, Uconnect, and Stellantis, but: -My case was closed prematurely despite the seriousness of the issue -No one will provide documentation of what software version was installed, rolled back, or repaired -No one will confirm whether the recall fix was fully implemented -All email escalation contacts have since been removed I’ve been left without answers and with growing concerns about my safety in this vehicle The recall issued days after my incident matches exactly what happened to me, yet I’ve been treated as though this was an unrelated or minor issue. It was not. I was extremely lucky I wasn’t in heavy traffic when the malfunction occurred. I am urging NHTSA to further investigate Jeep/Stellantis's handling of this recall, including their lack of transparency, poor documentation practices, and refusal to provide consumers with the information they need to feel safe in their vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am submitting this formal escalation request regarding my 2024 Jeep Wrangler Rubicon 4xe (VIN XXX). My vehicle has an extensive and well-documented history of mechanical failure, unresolved safety concerns, and open recalls without available remedies. I am requesting immediate senior-level review and written confirmation of the vehicle’s current stop-sale / stop-drive status and repair pathway. Timeline of Key Events February 9, 2024 — Full Engine Replacement: At approximately four months old, the engine failed completely and required a full replacement at Mullahey CDJR. Vehicle was inoperative for 28–29 days. Stellantis Case #XXX(“Gigi”) was opened. I reported significant inconvenience, lack of a comparable rental, and concern about future reliability. October 2024 — Second Breakdown / Powertrain Issues: Vehicle experienced additional engine and powertrain failures resulting in renewed service delays. Stellantis Case #XXX(2024) was opened. Case managed by Dustin Keyes (ext. XXX). Issues included loss of power, extensive repair wait times, and no clarity on whether the vehicle was placed under a formal stop-sale / stop-drive hold during the repairs. October 2025 — Active Federal Safety Recall: The vehicle is now listed under NHTSA Recall 25V-710 (Stellantis A7C) — “Recall Incomplete – Remedy Not Yet Available.” Defect involves loss of motive power while driving due to internal communication failures between the HCP and TBM modules. There is no current remedy, creating an ongoing safety risk. Conflicting Case Status Oct 27 2025 7:30 a.m. PT: Customer Care agent Gerry confirmed Case #XXX is open and assigned to Patricia Miller. Oct 28 2025 10:42 a.m. PT: An email from warrantynotice@stellantis.com stated that “there is no active case open for you or manager handling your file.” As of today, no one from Stellantis management or the assigned case handler has contacted me.

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving at an undisclosed speed, the engine seized. No warning lights were illuminated. The contact stated that several unknown failure codes were displayed. The vehicle was restarted. The contact stated that the failure had occurred several times. The failure had occurred after unknown software updates were performed. In addition, the contact stated that the software updates were performed every 10,000 miles. In addition, the contact stated that the second time the failure occurred, the check engine warning light illuminated, and the vehicle lost motive power but was able to be restarted. The vehicle was taken to O’Reilly’s, and a diagnostic test was performed. The contact was informed that the diagnostic code was unknown. The vehicle was not repaired. The dealer was not made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 20,010.

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the check engine warning light was illuminated. The contact stated that while attempting to start the vehicle, the vehicle failed to start. In addition, the contact stated that an error message to “Shift to Park to Start Vehicle” was displayed. The contact stated that the vehicle failed to move forward while the gear shifter was shifted to drive(D). The failure had occurred while exiting the apartment complex. The contact's minor child was inside the vehicle during the failure. The contact stated that an unknown software update had been performed the weekend before the failure. The vehicle was towed to the dealer; however, the vehicle was not diagnosed. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,353.

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving at 30 MPH, the vehicle lost motive power with the message "Place Vehicle in Park to Restart the Engine" displayed. The contact initially pulled over and successfully restarted the vehicle; however, the failure reoccurred an additional three times after the initial failure. Prior to the failure, the contact stated that the U-Connect OTA software update was performed on the vehicle. The contact was uncertain if the update was related to the failure. The contact drove the vehicle to the dealer with the check engine warning light illuminated. The vehicle remained with the dealer, undiagnosed and unrepaired. The manufacturer was notified several times about the failure, but the contact was not offered any assistance. The failure mileage was approximately 25,000. The VIN was not available.