2020 Jeep Renegade

The driver side seat belt failed immediately after first impact to concrete barrier on front driver side the vehicle was then forced back across the highway where it hit the concrete barrier on the right side of the vehicle and was then forced back across the highway where the vehicle came to a stop but only after the vehicle hit the first concrete barrier for a second time there was only one wheel/tire left on the jeep the other 3 were broke completely off of the jeep as well as both axles being broke and finally this vehicle comes with a total of seven airbags and after all this not even one of them deployed and as a result my wife was seriously injured there was a police report which reflects my wife was declared not at fault.The vehicle was then towed to crash champions in Nampa Idaho where they figured that there was over $18,000 in damages our insurance company declared it a total loss so when it came time to pay the claim our insurance company was valuing the vehicle way less than it was actually worth and then they said we did not have medical on the policy then they called up Chrysler finance and tried to get them to accept a payout without my knowledge well that didn't work for them then they told Chrysler that I wanted to retain the vehicle which was a lie all I wanted was for someone to come by and inspect the vehicle then they could've done whatever they wanted to with it I've called the numbers in my owners manual opened up a complaint followed up with them for over a year and they never got back to me also I've been back to the dealership 5 times now and finally met the new manager and informed him of the situation and it's very hurtful inside to know that you've been ignored well here we are a little over 18 months now since the crash and the jeep is still sitting in my driveway what else can I say,oh yeah I'M PISSED

The contact owns a 2020 Jeep Renegade. The contact stated that while the vehicle was at the dealer for an oil change and tire rotation, the service mechanic discovered that the front passenger’s side wheel lug nuts had swollen and was extremely difficult to remove while attempting to remove the tire. The contact indicated that two mechanics were needed to loosen the lug nuts. The cause of the failure was not determined. The lug nuts were replaced. The contact was concerned that if there was a flat tire it would be difficult to remove the tire with the faulty lug nuts. The manufacturer was not yet contacted regarding the failure. The failure mileage was 16,200.