2020 Jeep Grand Cherokee

I was merging onto a highway after work and my sunroof exploded. There were no other vehicles, bridges, or any other objects around me. This could have been a real bad situation if it occurred with other vehicles around me. The local Jeep dealership refused to cover the repairs under warranty stating that, "Looks like an object hit my sunroof". There are no other markings around the sunroof.

The Sunroof exploded and a sound like a bomb or gun went off. Most of the glass blew out of the car but I had some drop on my head, neck and shoulder. The glass went everywhere. I later found that I had glass fragements in my right eye as well. The doctor took them out. I took the dealership and they were going to replace it and then I got an email saying it was going to be under investigation. 10-14 days or longer. I am a senior adult and work a part time job. This is my only car. The runaround continues. I received an email about the investigation and no phone number. I just want my car fixed. This was my dream car and now its a nightmare car. As soon as it is repaired I will never have another JEEP. The service has been terrible. The staff at the dealership tried to be helpful but their hands are tied. Frustrated since I did nothing wrong.

UCONNECT IS THE STEREO IN THIS VEHICLE. IT HAS BEEN REPLACED 4 TIMES. IT GLITCHES AND CAUSES THE SYSTEM TO FREEZE AND RESTART ITSELF. THE DEALERSHIP HAS DONE ALL THEY CAN DO AND SENT ME A PICTURE OF THE RESPONSE THEY RECEIVED FROM JEEP TO WAIT FOR AN UPDATE. I REACHED OUT TO JEEP, THEY TOLD ME TO CONTACT UCONNECT. I DID AND I GET THE SAME RESPONSE, EVEN FROM THE PEOPLE IN HIGHER POSITIONS. MY ISSUES ARE 1) SAFETY - THIS SCREEN IS USED FOR THE BACK UP CAMERAS. WHAT IF I BACK OVER SOMEONE OR SOMETHING? 2) HEATED STEERING WHEEL AND SEATS ARE ALSO CONTROLLED FROM THIS PANEL. I LIVE IN NEBRASKA AND I DO NOT WANT TO FREEZE MY BUTT OFF OR FRY IT OFF JUST BECAUSE I CAN'T ACCESS THE BUTTONS. AGAIN, MY NUMBER ONE CONCERN IS THE SAFETY OF NOT BEING ABLE TO ACCURATELY ACCESS THE BACK UP CAMERAS. I AM SUPPOSED TO WAIT FOR THIS UPDATE TO HAPPEN IN JUNE OR JULY. I HAVE BEEN DEALING WITH THIS SINCE I GOT THE VEHICLE IN APRIL OF 2020. THIS OCCURS WHEN BACKING UP, HOT OR COLD OUTSIDE, DRIVING ANYWHERE, FORWARD, BACKWARDS, IN TOWN, ON THE HIGHWAY. ANY TIME, NO SPECIFIC RHYME OR REASON FOR WHEN IT HAPPENS! I HAVE VIDEOS AS WELL BUT IT APPEARS THAT I CAN NOT LOAD THEM BECAUSE THEY ARE A MOV FILE. THE MILEAGE AND DATES PROVIDED ARE THE MOST RECENT. AS STATED ABOVE, THERE HAVE BEEN SEVERAL INSTANCES AND RADIO REPLACEMENTS.

I BOUGHT VEHICLE IN MAY 2020 AND HAVE HAD CONTINUED ISSUES WITH MY VEHICLE SINCE DECEMBER 2020. FOUR MONTHS AGO THE RADIO SCREEN STARTED FREEZING OCCASIONALLY. WITHIN A COUPLE WEEKS IT WAS SIGNIFICANTLY WORSE AND HAPPENING MORE FREQUENTLY. THE SCREEN WOULD FREEZE WHILE REVERSING OR WOULD CUT OFF, RESTART OR FREEZE WHILE DRIVING. I HAD THE MISFORTUNE OF DRIVING ON THE HIGHWAY AND AND THE SCREEN FROZE. I HAD TO GET OFF AT THE NEXT EXIT SO I COULD TURN VEHICLE OFF AND ON TO UNFREEZE SCREEN BECAUSE I NEEDED TO USE THE GPS. I BROUGHT VEHICLE IN TO DEALERSHIP ON 1/14/2021 AND WAS TOLD RADIO WOULD NEED TO BE REPLACED AND THE PART SHOULD TAKE 2-6 WEEKS TO RECEIVE PART FROM MANUFACTURER. AS OF 4/6/2021 THE PART HAS NOT BEEN RECEIVED. I CALLED DEALERSHIP TO INQUIRE AND WAS TOLD THAT THE MANUFACTURER DOES NOT SEND NEW ONLY USED REFURBISHED RADIO AND THEY WOULD SEND REPLACEMENT ONCE THE HAD ONE. IN THE MEANTIME IM STUCK WITH A HAZARDOUS INFERIOR VEHICLE. THE MANUFACTURER NEEDS TO BETTER HONOR THEIR WARRANTY IS ESPECIALLY WHEN THERES A SAFETY HAZARD. THE ISSUE NOW OCCURS ALMOST DAILY.

WHILE DRIVING 60 MILES PER HOUR ALONG THE SOUTHBOUND EXPRESS LANE OF GARDEN STATE PARKWAY MY NEW 2020 JEEP GRAND CHEROKEE STARTED SHAKING. WITHIN SECONDS, I PULLED ON TO THE GRASSY AREA NEXT TO THE FAST LANE WHERE MY VEHICLE DIED. AFTER GETTING TOWED TO THE DEALERSHIP, I WAS NOTIFIED THAT MY NEW CAR WITH 329 MILES ON IT IS IN NEED OF A NEW ENGINE, NEW BATTERIES AND NEW STARTER. OF NOTABLE CONCERN ON THE REPAIR ORDER IS THE FOLLOWING: "WHAT IS PRESENT INSIDE INTAKE MANIFOLD IS PIECES OF METAL." WHILE THE CASE IS NOT YET CLOSED, CHRYSLER INFORMED ME THEY INTEND TO FIX THE VEHICLE UNDER WARRANTY AND RETURN IT TO ME. THIS IS A SERIOUS SAFETY CONCERN AND I FEAR THE BLOWN ENGINE, DEAD BATTERIES AND STARTER COULD HAVE CAUSED ADDITIONAL, UNRECOGNIZED DAMAGE.

THE SOS BUTTON IN THE CAR AND THE ASSIST BUTTON IN THE CAR DON'T WORK. IF YOU PUSH EITHER YOU GET A BUSY SIGNAL. SOS IS FOR EMERGY HELP. I TOOK IT TO THE DEALRESHIP. AFTER A COUPLE WEEKS OF FCA COLLECTING DATA THEY FINALLY TOLD THE DEALERSHIP IT IS A KNOW PROBLEM. I HAVE THE CAR BACK, BUT, THESE FEATURES DO NOT WORK. IF MY CELL PHONE IS DAMAGE I CAN NOT USE SOS TO GET HELP. THEY SAID THEY WOULD LET ME KNOW WHEN THERE IS A FIX.

AFTER ONLY 350 MILES MY ENGINE STARTED SPUTTERING AND HAD TO PULL OVER. BY THE TIME WE STOPPED THE CAR THE SPUTTERING WAS VIOLENTLY SHAKING THE VEHICLE. WE HAD TO GET IT TOWED ONLY FOR THE DEALER SHIP TO TAKE SEVERAL HOURS TO REPLACE A SPARK PLUG. - AT ALMOST ALL TIME THERE THE AIR CONDITIONER NEVER SEEMS TO GET TO THE DESIRED TEMPERATURE FOR MORE THAN 20 SECONDS. WHEN AT A STOP, THE A/C IS NON EXISTENCE AND TEMPS DROP SIGNIFICANTLY. UNLESS YOU HAVE IT SET TO MAX A/C IT WILL NEVER FEEL COLD/HOT. - THE TRANSMISSION IS EXTREMELY ROUGH AT ALL TIMES, IT CAN JERK YOU BACK AND FORTH WHILE IT SWITCHES GEAR.

WHEN CHANGING A FLAT TIRE ACCORDING TO THE DIRECTIONS IN THE OWNER'S MANUAL, AND ON A FLAT SURFACE AND USING THE JACK THAT WAS INCLUDED IN THE VEHICLE...AFTER JACKING THE CAR UP TO THE APPROPRIATE HEIGHT TO CHANGE THE TIRE, THE JACK FAILED AND THE CAR FELL. THE JACK WAS TWEAKED OUT OF SHAPE. LUCKILY NO ONE WAS INJURED BUT THE JACK IS NO LONGER USABLE. *TR