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2020 Jeep Grand Cherokee

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2020 Jeep Grand Cherokee do not stand out strongly from the model-year median of 726.

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When problems were reported

Mileage at the reported incident

65 reports with mileage · 172 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Electrical System. Review the 71 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 50 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Power Train. Review the 39 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

24 crash reports5 fire reports10 injury reports

Structure complaints

8 reports
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Mileage unknown · Mar 14, 2026
Back Over PreventionElectrical SystemStructure

RE: SAFETY RECALL W36 (NHTSA ID 20V-191). Manufacturer Stellantis (FCA US LLC) has reported this safety recall as "Complete" for my VIN. This reporting is inaccurate. The vehicle remains on firmware version 30.21.0, which is the defective version the recall was mandated to replace. The Head Unit and Telematics Box (TBM) hardware…

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RE: SAFETY RECALL W36 (NHTSA ID 20V-191). Manufacturer Stellantis (FCA US LLC) has reported this safety recall as "Complete" for my VIN. This reporting is inaccurate. The vehicle remains on firmware version 30.21.0, which is the defective version the recall was mandated to replace. The Head Unit and Telematics Box (TBM) hardware are failing to accept the required safety patch. Stellantis Case Management (Case #95948441) has refused to provide the mandated free remedy and is demanding a consumer-paid diagnostic fee to address this failed safety recall, in direct violation of 49 U.S.C. § 30120. Furthermore, the dashboard assembly is failing (adhesive degradation), causing significant rattle/distraction. The manufacturer refuses to honor the Federal Safety Act and remediate these defects without charge. I have already performed the diagnosis and provided firmware evidence which the manufacturer has ignored.

NHTSA ODI #11724250

50,000 miles · Jun 24, 2025
Structure

The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the leather on the dashboard had started to peel and separate from the dashboard. The contact stated that the A/C vents were the only parts holding the leather intact; however, the leather could be removed if it was touched. The contact stated that the failure …

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The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the leather on the dashboard had started to peel and separate from the dashboard. The contact stated that the A/C vents were the only parts holding the leather intact; however, the leather could be removed if it was touched. The contact stated that the failure had caused a distraction while driving. The vehicle was taken to a dealer who referred the contact to the manufacturer. The manufacturer was notified of the failure and acknowledged that the failure was a known defect; however, there was no recall or extended warranty for the failure. The vehicle was not repaired. The failure mileage was approximately 50,000.

NHTSA ODI #11668854

Mileage unknown · May 9, 2025
Structure

The interior door trim applique has delaminated and broken. This issue has been previously reported in Service Bulletin 23-001-19 REV.B, Group: 23-Body, dated 8/10/2019, for a different Jeep model.

NHTSA ODI #11659898

Mileage unknown · May 9, 2025
Power TrainStructure

Issue #1: The vehicle exhibits substantial cabin vibration, particularly affecting the steering wheel. This necessitates maintaining a firm grip on the wheel when operating at speeds of 30 mph and above. The vibration intensity escalates in direct proportion to the vehicle's velocity. It has been reported that this vehicle model…

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Issue #1: The vehicle exhibits substantial cabin vibration, particularly affecting the steering wheel. This necessitates maintaining a firm grip on the wheel when operating at speeds of 30 mph and above. The vibration intensity escalates in direct proportion to the vehicle's velocity. It has been reported that this vehicle model has documented issues with rear drive shaft bushing failure, which may contribute to excessive play and vibration. Issue #2: The interior door trim applique has delaminated and broken. This issue has been previously reported in Service Bulletin 23-001-19 REV.B, Group: 23-Body, dated 8/10/2019, for a different Jeep model.

NHTSA ODI #11659897

21,000 miles · Aug 2, 2024
Structure

The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the vehicle was designed with a leather dashboard cover. The contact stated that the leather dashboard cover was lifting and was detaching from the body of the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufact…

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The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the vehicle was designed with a leather dashboard cover. The contact stated that the leather dashboard cover was lifting and was detaching from the body of the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure. The failure mileage was approximately 21,000.

NHTSA ODI #11606087

Mileage unknown · Nov 17, 2022
Structure

Today I was driving on the highway with a high wind advisory, in the morning driving with the wind was causing my hood to flex under the intake pressure. This afternoon driving against the wind on the highway the wind was strong enough to pop the hood open while the latch kept the hood secured, twice. The winds at the time wer…

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Today I was driving on the highway with a high wind advisory, in the morning driving with the wind was causing my hood to flex under the intake pressure. This afternoon driving against the wind on the highway the wind was strong enough to pop the hood open while the latch kept the hood secured, twice. The winds at the time were 15mph with gusts to 35mph.

NHTSA ODI #11494034

Mileage unknown · Jul 2, 2022
StructureUnknown Or Other

On July 1, 2022, in the morning, the right rear passenger door window in my 2020 Jeep Grand Cherokee spontaneously exploded and then, in the evening of the same day, the rear hatch window also spontaneously exploded. The vehicle was purchased new in June of 2020 and has been driven approximately 57000 miles. There was no eviden…

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On July 1, 2022, in the morning, the right rear passenger door window in my 2020 Jeep Grand Cherokee spontaneously exploded and then, in the evening of the same day, the rear hatch window also spontaneously exploded. The vehicle was purchased new in June of 2020 and has been driven approximately 57000 miles. There was no evidence of damage to the windows prior to the explosions.

NHTSA ODI #11472076

2,643 miles · Mar 1, 2020
Air BagsStructureUnknown Or OtherCrash

I WAS INVOLVED IN A HEAD ON COLLISION WITH A SNOW PLOW MOUNTED TO A FORD F-250 WHERE SIGNIFICANT FRONT END DAMAGE WAS DONE TO THE VEHICLE, AND THE AIRBAGS DIDN'T DEPLOY. THERE'S NO WAY POSSIBLE THESE AIRBAGS SHOULD HAVE NOT BEEN DEPLOYED.

NHTSA ODI #11315434

Official recalls

3

23V411000 · Engine And Engine Cooling

Jun 8, 2023

Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.

Consequence & remedy

Consequence: An engine stall can increase the risk of a crash.

Remedy: Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.

22V406000 · Fuel System, Diesel:delivery:fuel Pump

Jun 9, 2022

Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.

Consequence & remedy

Consequence: Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.

Remedy: Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.

20V191000 · Back Over Prevention: Sensing System: Camera

Sep 10, 2020

Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

Consequence & remedy

Consequence: The lingering rearview image can distract the driver, increasing the risk of a crash.

Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

1

EA23001 · High Pressure Fuel Pump Failure

Opened Mar 17, 2023 · No close date supplied

Status: open (inferred from source dates) · Fuel System, Diesel:delivery:fuel Pump

The Office of Defects Investigation (ODI) opened PE21-021 on October 14, 2021, to investigate incidents alleging a stall/loss of motive power as a result of high-pressure fuel pump failures in certain model year (MY) 2019-2020 Ram 2500, 3500, 4500, and 5500 heavy duty trucks equipped with 6.7L Cummins turbodiesel engines. During the investigation, ODI sought to determine if the related defect allegation was limited in scope to the recalled population. After review of information request response materials from both FCA and BMW, NHTSA determined that sufficient information to identify a comprehensive recall population could not be produced by FCA and BMW.During the investigation FCA filed recalls 22V406, 22E048, 22V767, and 22E087 which include vehicles not identified in the initial subject population by ODI. ODI also received recall 21V586, involving loss of motive power due to failed CP4 fuel pumps on certain BMW manufactured vehicles. An information request letter response received from BMW indicated that failed pumps on their vehicles were caused by an interaction between pump internal components and US market diesel fuel, leading to increased slip and eventual particle-generating wear surface. Additional work will be done to identify whether a similar root cause is associated with the FCA recalled population and if similar wear dynamics occur on pumps supplied to vehicle manufacturers other than those included in the recalled population.ODI has upgraded this investigation to an EA in order to 1) determine engineering specifications of internal pump components that are correlated with pump failure leading to loss of motive power or other safety related hazards, 2) identify vehicle populations equipped with alleged defective pump variants, 3) assess if vehicles equipped with alleged defective pump variants result in an unreasonable risk to motor vehicle safety and 4) gather and review any other relevant information related to high pressure fuel pump failure associated with the subject populations of recalls 21V586, 21V880, 21E094, 22V406, 22E048, 22V767, and 22E087.Review of the above information will allow NHTSA to confirm root cause and recall remedy viability, and identify and evaluate vehicle populations equipped with pump components that may pose an unreasonable risk to motor vehicle safety.The ODI reports cited above can be reviewed at: http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID using the following complaint identification numbers: 11257550, 11351441, 11361603, 11361616, 11365300, 11365426, 11365858, 11366401, 11372337, 11373793, 11374797, 11376793, 11377871, 11378173, 11384377, 11386063, 11387018, 11399710, 11402550, 11415339, 11418868, 11418870, 11427075, 11434276, 11436807, 11437226, 11437249, 11437273, 11437292, 11437294, 11437394, 11437399, 11437403, 11437405, 11437423, 11437528, 11437565, 11437579, 11437580, 11437590, 11437679, 11437744, 11437781, 11437842, 11437993, 11438006, 11438008, 11438121, 11438138, 11438155, 11438392, 11438629, 11439359, 11439879, 11440397, 11443030, 11446542, 11448163, 11453556, 11458918, 11460558, 11469337

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