2020 Jeep Grand Cherokee

The main screen display in my Grand Cherokee is de-laminating. It is happening so quickly and makes the screen difficult to see, creating a hazard. I called Jeep Cares and they informed me that nothing could be done but I could pay out of pocket. Jeep said that it didn't meet requirements for repair/replacement and I asked what requirements it didn't meet. The representative told me that was proprietary information. A week later, the screen is getting hard to see so I messaged Jeep on Facebook. They responded and asked for my information and they would review and get back to me. I provided that information and now they are actually ignoring me. I followed up twice, they read the message and will not respond.

This is the fourth time this has happened. I am scheduled to have the dealership begin to trouble shoot the issue again tomorrow. Upon the second time I took the vehicle to the dealership. They were unable to replicate the issue having had it in their possession for two weeks. I was driving to work this morning, driving downhill, turned on my turn indicator to take a right onto a highway on ramp, when in the middle of the turn complete electrical and engine failure. The radio, headlamps, turn signal, brake lights, power assisted braking and engine all cut out. The hazards worked, but no dash light indicator lit up letting me know. Only the glowing flash on the side of the road let me know. The dash was completely blacked out except for "shift to park to start". The steering didn't lock up thankfully, while pulling over I attempted to shift to neutral and start while in motion, nothing. I succeeded in coming to a stop on the shoulder shifted to drive, and the vehicle started right up. There were,and are no warning lights illumenated.

We were driving down the street and heard a loud noise almost like a gun shot. We thought something hit the windshield however there was nothing wrong with the windshield. We then noticed the sunroof blew out shattering the glass. The way the glass is protruding out indicates the sunroof blew out. It was not hit with anything causing the damage. If the glass was hit it would have been caved in. Luckily, we had the inside screen closed so that we were not hit with pieces of shattered glass. The sudden loud noise could have caused a major accident and the flying glass could have caused injuries to passengers. This is a safety issue. I contacted Jeep and they did not seem concerned by this and their agent actually hung up on me when I asked to speak with a manager! I have not taken the vehicle in for any repairs at this time. I was trying to see if Jeep was going to take care of the situation however it does not appear to be the case.

Sunroof shattered while driving on the interstate. There was no impact to sunroof prior to and no known past impact to sunroof leading up to it shattering. The sunroof had previously shattered mid-drive on May 11, 2023. Impact to the sunroof had been heard ~2 weeks prior. The sunroof was fully replaced at the Jeep dealership the following week. Had sunroof shade been open, glass pieces would have posed a potential safety risk to driver and passengers eyes and drivers attention to the road. The vehicle component has not been inspected by the manufacturer, insurance, or law enforcement. No warning messages or symptoms were present to alert to the issue.

This issue has now happened 3 times. The first time it happened I took it in and they said it was an auxiliary battery that was replaced. The issue is the vehicle will stall and shutoff completely because it is completely out of fuel even though the electronic gauge and the needle show it has gas in it. This Saturday we was driving on the interstate at around 70mph and it showed a little over a 1/4 tank on the needle and 130 miles to empty on the digital readout. It shutoff completely and we were almost hit on the interstate from behind I barely had enough coast to get over to the side of the road. The first time it happened it shutoff and was going much slower and it actually started back up and let me drive. The second time I was siting at the gas station with a little lesss than 1/4 showing on the needle and it shutoff and wouldn't start back until we pushed it to the pump and put gas in it. When this happens it never takes a full tank to fill it back up so there is gas in the vehicle.This is very dangerous.

While changing the tire on my vehicle, the jack shot from under the right rear passenger area of the car to the front center of the car. This happened while the vehicle was raised and the tire was removed, this caused the right rear brake rotor to fall on the asphalt parking lot. Luckily no part of my body was under the vehicle at the time, or i could have been killed.